Haymarket Health Centre

Felt reassured during blood test appointment

The healthcare professional demonstrated a high level of professionalism and provided reassurance during a medical procedure, which helped to alleviate my anxiety. I typically experience significant nervousness in these situations, but their calm and supportive approach made the experience considerably more manageable.

Friendly staff made everything straightforward

The staff demonstrated a welcoming approach and communicated in a straightforward manner that was easy to understand.

Staff really do try their best

The team consistently makes an effort to assist patients. The staff members are pleasant and professional. I appreciate the service provided and hope it continues.

Appointment ran on time and felt listened to

Excellent service. The appointment ran on schedule. The clinician was clear and concise, providing detailed explanations throughout. They arranged appropriate follow-up investigations in a friendly and accessible way.

Surgery actually listened and helped with my concerns

I cannot fault any of today's correspondence and interaction with the surgery. I have been kept fully informed and received assistance with an ongoing situation involving a medication concern that has been followed up on my behalf. Additionally, I was provided with information about a follow-up appointment being arranged for me regarding a separate matter that was unrelated to my initial contact with the practice today. I am extremely grateful for the support provided today, particularly with the second issue which the staff member was not previously aware of. I truly appreciate the help and consideration shown with both matters. Thank you—I finally feel that I have been listened to and supported rather than left feeling frustrated and dismissed. I am very satisfied with the care I received today.

Felt listened to and well understood

Attended an appointment today with my daughter and saw a clinician who was professional, attentive, and demonstrated considerable expertise regarding the matter we discussed. The visit was very satisfactory, and I would be keen to request this clinician for future appointments.

Staff made me feel genuinely listened to

I had a very positive experience with the approach taken by the team. I was very satisfied with my annual appointment.

Couldn't get through on the phone

I would not recommend this practice based on my experience.

Felt relaxed and well looked after during appointment

I attended a blood pressure review recently and felt compelled to share feedback about the exceptionally caring healthcare professional I had the pleasure of meeting. I was extremely impressed with how my appointment was conducted. The clinician made me feel very relaxed and at ease. They demonstrated professionalism and thoroughness throughout. Thank you so much for your care and attention.

Felt listened to and genuinely supported

I am writing to express my gratitude for the gracious and expert assistance and guidance I received. I truly feel renewed. Thank you so much.

Prescription requests ignored repeatedly by practice

I have been receiving ongoing medication through repeat prescriptions for an extended period, but recently the practice stopped issuing them despite multiple requests from my pharmacy. When I asked for a prescription for my son's medication, which is important for managing his condition and preventing serious complications, the pharmacy had to follow up on this themselves rather than the practice sending it proactively. This placed an unnecessary burden on the pharmacy staff. Should I need to pursue either prescription again in this manner, I intend to escalate this matter formally.

Repeat prescription requests ignored for weeks

I would rate this practice far lower if possible. Following extensive testing that required significant time away from work over the past year, I was prescribed multiple medications. However, the practice has not responded to my repeated requests for prescription refills over the last month. I have now exhausted my medication supply and feel reluctant to pursue this further given what appears to be a lack of concern for patient care. Should I experience serious or prolonged consequences from being without my prescribed treatment, I am considering pursuing legal action against the practice.

Phone queue system makes appointments impossible

One star is frankly too generous. When you call, you find yourself far back in a lengthy queue, and by the time you reach someone, appointments are unavailable, leaving you to submit a request through their online system instead. Everything that follows happens via text message, and if the practice decides a reply isn't warranted—even though you feel their response hasn't addressed your concern—you're unable to continue the conversation and must ring back to rejoin the queue. This experience has prompted a decision to register elsewhere.

Regular check-ins made me feel properly supported

The clinician has provided excellent care in managing my condition and has maintained regular weekly contact to check on my wellbeing. I feel very satisfied and reassured knowing that I can reach out to the practice in the future if any concerns arise, and that I will be able to discuss these with a member of the team.

Reception staff were genuinely helpful and polite

I have been attending this practice for many years and have consistently found the front desk team to be courteous, supportive and professional in their approach.

Long wait and turned away at appointment

The worst GP practice. I waited considerably longer than expected for my appointment and was ultimately turned away. I was relieved to switch to a different surgery.

Felt listened to and really well treated

Visited the practice and received excellent care from a member of the nursing staff. The experience was outstanding and I had no complaints whatsoever.

Nurse took time to really listen

The asthma nurse was brilliant. She listened to me and was very kind, giving up her time. Thank you.

Phone consultation sorted everything quickly

Had a phone consultation today that proved to be very helpful. The x-ray was arranged, medication was sorted out, and I received a referral to a specialist clinic. The clinician was really good and dealt with my concerns well. I'm very grateful, as I've been managing on my own for quite some time and this support is much appreciated.

Helpful advice and genuine follow-up care

The healthcare professional I saw provided valuable guidance on the health concerns I was facing, and assisted me with managing my respiratory condition and offered support regarding weight management. They demonstrated genuine commitment to their work and created a comfortable environment that made it easy to discuss my health matters openly. They were also reliable in conducting follow-up consultations to monitor my progress.