The Height General Practice

Smooth and professional healthcare experience at clinic

Efficiently arranged reception area, streamlined scheduling process, and warmly welcomed by the medical practitioners.

Exceptional service every single time

Consistently excellent service that meets top-notch standards 👍😄

Reliable service with friendly and responsive doctors

I've been a patient here for a while now, and I'm consistently satisfied with their communication. Their call response times are prompt, and scheduling appointments is a breeze, especially with the convenient callback feature when you're waiting in line. Additionally, the doctors have warm and friendly demeanors.

Great service and clear communication at clinic

The front desk staff consistently demonstrate exceptional courtesy and are eager to assist. During my recent appointment, the physician was remarkably professional and took great care to communicate all details with clarity and precision.

Compassionate care from a wonderful doctor's team

Dr. Mohamed demonstrates exceptional compassion and provides tremendous support. His entire office team exhibits warmth and courtesy. I appreciate their care.

Amazing customer support every time

Top-notch customer support that truly exceeded my expectations

Compassionate care from a wonderful doctor

Dr. Mohammed makes me feel truly heard and comforted. He consistently demonstrates a willingness to listen attentively and greets patients with a warm, reassuring smile that instantly helps calm any nerves or anxiety.

Rude receptionists make for terrible first impression

I entered to schedule an appointment, and the two receptionists were tucked away in the back room, engrossed in their computers. Instead of approaching me professionally, she bellowed her query from across the room. I found it completely inappropriate to have my personal business loudly discussed in front of other waiting patients. When I stated my need for an appointment, she reluctantly and unenthusiastically came to assist me.

Efficient service with smooth patient experience

I arrived at the medical facility around 10:30 and was seen promptly by the physician. They requested that I return later at 3 PM for a blood test. The blood draw was conducted smoothly, and I'm thoroughly satisfied with the entire experience.

Poor and Inaccessible Services

Phoned up today (11th September), I spent 20 minutes waiting on the phone where I was supposedly at "Position 1" the whole time just trying to make an appointment. When I was finally connected, the receptionist said the soonest they can give me an appointment is the 29th almost 3 weeks later. Next step is to raise a complaint to the Care Quality Commission to update their rating because their services seem to be intentionally designed to be inaccessible. Then people wonder why so many people turn to the emergency services for help with what could be trivial concerns. Extremely disappointed.

Terrible service with endless wait and delayed appointment

Called today (September 11th), I endured a 20-minute phone wait, supposedly in "Position 1" the entire time, just attempting to schedule an appointment. Upon finally getting through, the receptionist informed me the earliest available slot is the 29th, which is nearly 3 weeks away. My next course of action is to file a complaint with the Care Quality Commission and request they reassess their rating, as their service appears deliberately structured to be difficult to access. This is precisely why people end up resorting to emergency services for what might otherwise be minor medical concerns. Utterly frustrated.

Great service with quick medical attention

Completely happy with the experience and no issues to report. We met with a friendly nurse and a new physician who was welcoming, and the wait time was pleasantly short.

Fantastic gps care with a smile

The entire team at my GPS clinic consistently demonstrates exceptional kindness and professionalism. The GPS services are top-notch. I truly appreciate all of your efforts. Thank you to the whole team X

Disappointing doctor with poor communication skills

The physician's communication abilities left much to be desired. His guidance and instructions concerning my daughter's gastrointestinal problem were frustratingly vague. Even when I sought clarification through additional questions, he remained unhelpful. Furthermore, when I inquired about an ADHD evaluation, his demeanor was notably indifferent, giving the impression that he was disinterested and unwilling to engage with my concerns.

Friendly staff made my day better

The staff was incredibly accommodating and friendly throughout my entire experience.

Awesome service with a smile

The employees were incredibly supportive and welcoming, with a genuinely pleasant demeanor 😊

Unexpected doctor visit turned out wonderfully well

I went in for a medication consultation with Dr. Sharma, as recommended by the clinic, but ended up seeing a junior physician who impressed me with their professionalism and compassionate approach to patient care. A truly outstanding consultation.

Unprofessional doctor with zero patient care skills

The physician completely disregarded my presence upon entry. After I was seated, he merely uttered "yes" with apparent disinterest. He showed zero engagement throughout the consultation. No inquiry was made about my personal medical history, allergies, or current medications. He skipped essential diagnostic steps like checking my blood pressure or exploring potential family medical risks. He also failed to explain the prescribed medication. Fortunately, my medical background allowed me to independently verify the treatment's safety. This was an exceptionally subpar medical encounter. I will definitely not return to this healthcare provider.

Grateful for exceptional medical care

Brilliant, thank you, Dr. Syed

Unhelpful doctor leaves patient frustrated and hopeless

I've been repeatedly visiting this medical facility regarding a persistent health concern, and I'm still far from recovery. Dr. Priyanka Sharma informed me that she has exhausted all potential treatments, which is unacceptable professional conduct. A healthcare provider should never dismiss a patient by declaring they can do nothing more. If a case exceeds their expertise, the ethical approach is to refer the patient to a specialist. Remarkably, even an AI platform like ChatGPT has provided more constructive guidance. Is her message essentially that I should simply endure my symptoms because she lacks a resolution? I've ultimately decided to switch my primary care provider, as I've consistently found her medical approach unsatisfactory. Her demeanor suggests a lack of genuine concern for patient well-being.