Patient Experience Summary

The practice receives mixed feedback reflecting both strengths and areas requiring improvement. Patients consistently praise the medical team's compassion, attentive listening, and professional approach to care, with many reporting feeling genuinely heard during consultations. Reception staff are frequently noted for their courtesy and helpfulness, and appointment scheduling through the callback system is appreciated for its convenience. However, significant concerns emerge around appointment access, with patients reporting lengthy telephone wait times and difficulties reaching the practice by phone, sometimes requiring weeks to secure appointments. Administrative organisation presents challenges, including scheduling errors that necessitate rescheduling and wasted time.

Clinical care experiences vary considerably. While many patients describe thorough examinations and clear communication from practitioners, others report inadequate clinical assessment, vague guidance on treatment, and insufficient engagement with patient concerns. Some patients felt their medical issues were dismissed or not properly investigated. The practice environment is generally described as welcoming and efficient, with prompt service when appointments are secured. Overall, the practice demonstrates strong interpersonal skills and a caring ethos, but operational challenges around telephone access and appointment availability, combined with inconsistency in clinical consultation quality, impact the patient experience.

Appointment

65.85 %
Great

Reception

68.30 %
Great

Cleanliness

75.00 %
Great

Care

75.20 %
Great

Respect

71.40 %
Great

Seen on time

70.15 %
Great

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YH

Yvonne H. Google 9 months ago

Rating

Excellent!

Helpful staff made my shopping experience great

The employees are courteous and welcoming, always striving to provide the most helpful assistance possible.

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GP

Gregory P. Google 10 months ago

Rating

Excellent!

Quick and seamless medical service experience

Quick service with minimal delays, highly streamlined process.

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CC

Cath C. Google 10 months ago

Rating

Excellent!

Great care from a compassionate medical team

Dr Mohammed demonstrated compassion, provided valuable guidance, and offered comforting support. Nurse Pragga performs her duties with precision and gives careful attention to detail. The Medical Practice operates smoothly, and the entire team is consistently accommodating. Grateful appreciation. Cath.

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PP

Paul P. Google 10 months ago

Rating

Bad!

Terrible healthcare service with zero patient support

Scheduling an appointment is nearly impossible with wait times exceeding two weeks, and physicians consistently deny essential diagnostic procedures and medical interventions. Management systematically disregards patient concerns, while front desk personnel deflect responsibility by claiming they're merely employees 😱

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BC

Brian C. Google 10 months ago

Rating

Excellent!

Fast and efficient service done right

Promptly attended to, smooth sailing.

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CB

Claire B. Google 10 months ago

Rating

Poor!

Inconsistent care leaves patient feeling frustrated

If the reception staff and leadership showed more competence, my irritation with this medical practice wouldn't be so intense. Dr. Sharma stands out as the sole physician who genuinely makes me feel valued during my visits.

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BA

Bukky A. Google 10 months ago

Rating

Excellent!

Compassionate care that makes me feel right at home

Despite being a recent addition to the patient roster at Heigh General Practice, it feels like I've been a long-time patient; the medical professionals and support staff are remarkably compassionate and caring. They extended genuine warmth and consideration towards me.

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MB

Malcolm B. Google 10 months ago

Rating

Excellent!

Easy booking with great medical care

Solid experience with convenient scheduling and a welcoming, competent medical team that provides excellent care and service.

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GO

Grace O. Google 10 months ago

Rating

Excellent!

Compassionate doctor provides expert care and support

Dr. Sharma demonstrated exceptional compassion and expertise during our consultation, providing thoughtful advice and actionable recommendations. I truly appreciate the care and support received. 😊

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CN

Cp N. Google 10 months ago

Rating

Bad!

Negligent doctor failed to diagnose my leg infection

I informed my physician about the leg infection I've been experiencing for two months, yet he completely disregarded my concerns and failed to even examine my legs. What sort of medical assessment was this? Simply handing me a tube of cream and swiftly dismissing me from the consultation room? Our healthcare system desperately requires doctors who demonstrate genuine compassion for their patients. The National Health Service is in urgent need of comprehensive reform!

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GT

Glyn T. Google 10 months ago

Rating

Excellent!

Exceptional healthcare with a warm and welcoming touch

I've recently joined the Height medical facility and I'm amazed at how straightforward it is to schedule a doctor's appointment. I want to extend my gratitude to Pragga, a truly exceptional nurse whose warm smile and welcoming demeanor instantly put patients at comfort. Her professionalism and friendly approach are truly commendable.

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SM

Sidra M. Google 10 months ago

Rating

Excellent!

Compassionate doctor who truly cares about patients

Dr. Syed is exceptional, incredibly kind, and provides outstanding support

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MO

Micheal O. Google 10 months ago

Rating

Excellent!

Incredible customer support exceeded my expectations

Truly exceptional customer support

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CI

Chidimma I. Google 10 months ago

Rating

Excellent!

Compassionate care that truly understands me

A compassionate expert who truly understands and connects with people's emotional needs. Their approach is deeply caring and intuitive, making clients feel genuinely heard and supported throughout their interactions.

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JJ

Jolly J. Google 10 months ago

Rating

Excellent!

Exceptional care from a top-notch medical professional

Dr. Syed is an exceptional healthcare professional who consistently provides outstanding care and assistance. Their approach is truly remarkable, offering unwavering support and guidance throughout my medical journey.

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TP

Tom P. Google 11 months ago

Rating

Excellent!

Fantastic healthcare team at local medical practice

Absolutely top-notch medical practice in Salford! While booking appointments can be tricky (which is typical across the UK healthcare system), the quality of care is exceptional. Dr. Sharma and Dr. Syed are outstanding physicians who genuinely pay attention to patients' concerns. The reception team is consistently friendly and helpful - Karen, who's been with the practice since its inception, and Michelle are particularly wonderful, always going above and beyond, especially when it comes to managing prescriptions. Couldn't ask for a better healthcare team! 🙂

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RW

Ron W. Google 11 months ago

Rating

Excellent!

Relieved to find a caring medical professional

Found a physician who really meets my needs and provides quality care.

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JJ

Jennifer J. Google 11 months ago

Rating

Poor!

Disappointing doctor lacks empathy and professional care

Scheduling an appointment through the callback system was relatively straightforward. However, Dr. Syed's bedside manner is severely lacking, as he appears disengaged, avoiding eye contact and showing minimal interest in addressing medical concerns. Our encounters with him, including visits for my children, have been consistently disappointing. His approach significantly undermines the practice's reputation and discourages patients from seeking necessary medical care.

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FD

Fatima D. Google 11 months ago

Rating

Excellent!

Amazing doctor who truly cares about patients

I'm thoroughly satisfied with my general practitioner. He comes across as warm and competent, and truly dedicates himself to carefully hearing and comprehending my medical concerns. It's evident that patient well-being is his top priority. Additionally, I'm grateful for the compassionate and helpful attitude of both the nursing staff and the front desk personnel.

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SL

Susan L. Google 11 months ago

Rating

Excellent!

Exceptional healthcare professional with genuine care

The GP demonstrated exceptional care, addressing my concerns with both professionalism and a warm, approachable demeanor.

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Patient Experience Summary

The practice receives mixed feedback reflecting both strengths and areas requiring improvement. Patients consistently praise the medical team's compassion, attentive listening, and professional approach to care, with many reporting feeling genuinely heard during consultations. Reception staff are frequently noted for their courtesy and helpfulness, and appointment scheduling through the callback system is appreciated for its convenience. However, significant concerns emerge around appointment access, with patients reporting lengthy telephone wait times and difficulties reaching the practice by phone, sometimes requiring weeks to secure appointments. Administrative organisation presents challenges, including scheduling errors that necessitate rescheduling and wasted time.

Clinical care experiences vary considerably. While many patients describe thorough examinations and clear communication from practitioners, others report inadequate clinical assessment, vague guidance on treatment, and insufficient engagement with patient concerns. Some patients felt their medical issues were dismissed or not properly investigated. The practice environment is generally described as welcoming and efficient, with prompt service when appointments are secured. Overall, the practice demonstrates strong interpersonal skills and a caring ethos, but operational challenges around telephone access and appointment availability, combined with inconsistency in clinical consultation quality, impact the patient experience.

Appointment

65.85 %
Great

Reception

68.30 %
Great

Cleanliness

75.00 %
Great

Care

75.20 %
Great

Respect

71.40 %
Great

Seen on time

70.15 %
Great
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