The practice receives mixed feedback reflecting both strengths and areas requiring improvement. Patients consistently praise the medical team's compassion, attentive listening, and professional approach to care, with many reporting feeling genuinely heard during consultations. Reception staff are frequently noted for their courtesy and helpfulness, and appointment scheduling through the callback system is appreciated for its convenience. However, significant concerns emerge around appointment access, with patients reporting lengthy telephone wait times and difficulties reaching the practice by phone, sometimes requiring weeks to secure appointments. Administrative organisation presents challenges, including scheduling errors that necessitate rescheduling and wasted time.
Clinical care experiences vary considerably. While many patients describe thorough examinations and clear communication from practitioners, others report inadequate clinical assessment, vague guidance on treatment, and insufficient engagement with patient concerns. Some patients felt their medical issues were dismissed or not properly investigated. The practice environment is generally described as welcoming and efficient, with prompt service when appointments are secured. Overall, the practice demonstrates strong interpersonal skills and a caring ethos, but operational challenges around telephone access and appointment availability, combined with inconsistency in clinical consultation quality, impact the patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient feedback
Track improvement over time
Export evidence for CQC inspections
Claim your profileShows how often this practice responds to patient reviews and feedback.
The practice receives mixed feedback reflecting both strengths and areas requiring improvement. Patients consistently praise the medical team's compassion, attentive listening, and professional approach to care, with many reporting feeling genuinely heard during consultations. Reception staff are frequently noted for their courtesy and helpfulness, and appointment scheduling through the callback system is appreciated for its convenience. However, significant concerns emerge around appointment access, with patients reporting lengthy telephone wait times and difficulties reaching the practice by phone, sometimes requiring weeks to secure appointments. Administrative organisation presents challenges, including scheduling errors that necessitate rescheduling and wasted time.
Clinical care experiences vary considerably. While many patients describe thorough examinations and clear communication from practitioners, others report inadequate clinical assessment, vague guidance on treatment, and insufficient engagement with patient concerns. Some patients felt their medical issues were dismissed or not properly investigated. The practice environment is generally described as welcoming and efficient, with prompt service when appointments are secured. Overall, the practice demonstrates strong interpersonal skills and a caring ethos, but operational challenges around telephone access and appointment availability, combined with inconsistency in clinical consultation quality, impact the patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
David D.
one year ago
Excellent!
Compassionate care at its absolute finest
Exceptional care and professionalism demonstrated by both the medical team and support personnel.
Jolanta P.
one year ago
Excellent!
Great customer support with quick response
Fantastic assistance, much appreciated
Mark H.
one year ago
Excellent!
Helpful doc with a slow perception
The doctor provided useful assistance. Seemed a bit sluggish in their approach.
Sally G.
one year ago
Excellent!
Exceptional care with compassion and understanding
Responsive and caring personnel. Attentive to my worries, they provided helpful suggestions. Thoroughly clarified the treatment process. Inviting and roomy setting.
Chloe C.
one year ago
Poor!
Terrible doctor who doesn't listen or care
I absolutely despise my appointments with Dr. Syed. When I handed him a hospital document, he completely ignored it. He claimed he couldn't review any hospital-related results and was generally discourteous. I have no desire to continue seeing this physician.
Grace E.
one year ago
Bad!
Ignored child suffering with painful ear ache
I'm feeling completely overlooked. My 10-year-old attended the practice today suffering from an intensely painful ear infection, yet received absolutely no medical attention or care.
James H.
one year ago
Excellent!
Compassionate care that made my medical experience better
The medical staff demonstrated exceptional empathy and compassion during my appointment, making me feel truly heard and supported.
Sheila O.
one year ago
Excellent!
Friendly service and great medical care
Fantastic and outstanding personnel - I wholeheartedly endorse this practice and would suggest it to anyone seeking quality service. Much appreciation!
Dawn W.
one year ago
Excellent!
Compassionate care from an amazing healthcare team
I am deeply grateful to the entire medical team, with special appreciation for Doctor Syed, for providing exceptional care and support during my time of need. Your helpfulness, compassion, and kindness have truly made a difference in my experience. Sincere thanks, Dawn White 💘
Patricia E.
one year ago
Excellent!
Compassionate doctor who truly listens and cares
Dr. Mohamed is truly a fantastic healthcare professional. During my visit, he demonstrated exceptional attentiveness, carefully listening to my concerns. His demeanor is consistently warm and friendly, making the entire medical experience comfortable and enjoyable.
Ashleigh K.
one year ago
Excellent!
Compassionate doctor who truly cares for patients
Carefully tended to my child and comprehensively examined her concerns.
Alan C.
one year ago
Excellent!
Great doctor with exceptional patient care
I was privileged to consult with Doctor Muhammad again this past Thursday, and I found him to be incredibly approachable and accommodating during our conversation.
Mel M.
one year ago
Average!
Frustrating phone lines ruin an otherwise great surgery
The sole issue I have with this medical practice is their telephone system. Recently, I endured a staggering two-and-a-half-hour wait for a return call from a receptionist, ultimately requiring my mother to drive me to the clinic to schedule an appointment. Each time I attempt to call, getting through seems completely impossible. Apart from this communication problem, I have absolutely no other criticisms about the surgery. I simply believe their phone lines require immediate attention, perhaps by hiring additional staff to manage incoming calls.
Sue K.
one year ago
Great!
Friendly receptionist saves the day with quick help
I had some difficulty initially reaching the front desk staff, but once connected, the receptionist was incredibly supportive. Initially, I was disappointed to learn that the earliest appointment slot was several weeks away. However, my mood quickly improved when she personally followed up and informed me of a cancellation. I believe her name was Cath. I truly appreciate her help.
Aiesh S.
one year ago
Excellent!
Compassionate doctor who truly listens and supports
My experience with this healthcare provider has been exceptional. They demonstrate remarkable attentiveness and professionalism, showing a sincere commitment to my health. Each consultation leaves me feeling genuinely listened to and fully supported. The medical advice I've received has been transformative for my overall wellness, and I deeply value the compassionate approach and dedicated attention they consistently offer.
Sandra T.
one year ago
Bad!
Terrible service that wastes your precious time
Completely unorganized administrative personnel Scheduling errors mean your planned visit gets overlooked, forcing you to reschedule and waste additional time.
Albert H.
one year ago
Excellent!
Friendly staff made my day perfect
Top-notch customer support that truly exceeded my expectations
Scott W.
one year ago
Excellent!
Compassionate care and stellar medical support
Fantastic assistance once more from the compassionate doctors and welcoming front desk staff! 😊
Yousef M.
one year ago
Excellent!
Convenient and efficient health service saves time
Convenient that the blood tests and general practitioner consultation were scheduled simultaneously, which saved me time and hassle.
Rick C.
one year ago
Excellent!
Exceptional physiotherapy with helpful app support
I consulted a physiotherapist regarding a neck and shoulder problem. The practitioner was personable, competent, and meticulous, providing lucid explanations and addressing all my follow-up inquiries comprehensively. He recommended a physiotherapy app and promptly sent me the link. The app's exercise instructions are exceptionally precise, featuring helpful video tutorials that demonstrate each movement clearly.