Patient Experience Summary

The practice receives mixed feedback reflecting both strengths and areas requiring improvement. Patients consistently praise the medical team's compassion, attentive listening, and professional approach to care, with many reporting feeling genuinely heard during consultations. Reception staff are frequently noted for their courtesy and helpfulness, and appointment scheduling through the callback system is appreciated for its convenience. However, significant concerns emerge around appointment access, with patients reporting lengthy telephone wait times and difficulties reaching the practice by phone, sometimes requiring weeks to secure appointments. Administrative organisation presents challenges, including scheduling errors that necessitate rescheduling and wasted time.

Clinical care experiences vary considerably. While many patients describe thorough examinations and clear communication from practitioners, others report inadequate clinical assessment, vague guidance on treatment, and insufficient engagement with patient concerns. Some patients felt their medical issues were dismissed or not properly investigated. The practice environment is generally described as welcoming and efficient, with prompt service when appointments are secured. Overall, the practice demonstrates strong interpersonal skills and a caring ethos, but operational challenges around telephone access and appointment availability, combined with inconsistency in clinical consultation quality, impact the patient experience.

Appointment

65.85 %
Great

Reception

68.30 %
Great

Cleanliness

75.00 %
Great

Care

75.20 %
Great

Respect

71.40 %
Great

Seen on time

70.15 %
Great

Filter

DD

David D. Google one year ago

Rating

Excellent!

Compassionate care at its absolute finest

Exceptional care and professionalism demonstrated by both the medical team and support personnel.

More Info
JP

Jolanta P. Google one year ago

Rating

Excellent!

Great customer support with quick response

Fantastic assistance, much appreciated

More Info
MH

Mark H. Google one year ago

Rating

Excellent!

Helpful doc with a slow perception

The doctor provided useful assistance. Seemed a bit sluggish in their approach.

More Info
SG

Sally G. Google one year ago

Rating

Excellent!

Exceptional care with compassion and understanding

Responsive and caring personnel. Attentive to my worries, they provided helpful suggestions. Thoroughly clarified the treatment process. Inviting and roomy setting.

More Info
CC

Chloe C. Google one year ago

Rating

Poor!

Terrible doctor who doesn't listen or care

I absolutely despise my appointments with Dr. Syed. When I handed him a hospital document, he completely ignored it. He claimed he couldn't review any hospital-related results and was generally discourteous. I have no desire to continue seeing this physician.

More Info
GE

Grace E. Google one year ago

Rating

Bad!

Ignored child suffering with painful ear ache

I'm feeling completely overlooked. My 10-year-old attended the practice today suffering from an intensely painful ear infection, yet received absolutely no medical attention or care.

More Info
JH

James H. Google one year ago

Rating

Excellent!

Compassionate care that made my medical experience better

The medical staff demonstrated exceptional empathy and compassion during my appointment, making me feel truly heard and supported.

More Info
SO

Sheila O. Google one year ago

Rating

Excellent!

Friendly service and great medical care

Fantastic and outstanding personnel - I wholeheartedly endorse this practice and would suggest it to anyone seeking quality service. Much appreciation!

More Info
DW

Dawn W. Google one year ago

Rating

Excellent!

Compassionate care from an amazing healthcare team

I am deeply grateful to the entire medical team, with special appreciation for Doctor Syed, for providing exceptional care and support during my time of need. Your helpfulness, compassion, and kindness have truly made a difference in my experience. Sincere thanks, Dawn White 💘

More Info
PE

Patricia E. Google one year ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

Dr. Mohamed is truly a fantastic healthcare professional. During my visit, he demonstrated exceptional attentiveness, carefully listening to my concerns. His demeanor is consistently warm and friendly, making the entire medical experience comfortable and enjoyable.

More Info
AK

Ashleigh K. Google one year ago

Rating

Excellent!

Compassionate doctor who truly cares for patients

Carefully tended to my child and comprehensively examined her concerns.

More Info
AC

Alan C. Google one year ago

Rating

Excellent!

Great doctor with exceptional patient care

I was privileged to consult with Doctor Muhammad again this past Thursday, and I found him to be incredibly approachable and accommodating during our conversation.

More Info
MM

Mel M. Google one year ago

Rating

Average!

Frustrating phone lines ruin an otherwise great surgery

The sole issue I have with this medical practice is their telephone system. Recently, I endured a staggering two-and-a-half-hour wait for a return call from a receptionist, ultimately requiring my mother to drive me to the clinic to schedule an appointment. Each time I attempt to call, getting through seems completely impossible. Apart from this communication problem, I have absolutely no other criticisms about the surgery. I simply believe their phone lines require immediate attention, perhaps by hiring additional staff to manage incoming calls.

More Info
SK

Sue K. Google one year ago

Rating

Great!

Friendly receptionist saves the day with quick help

I had some difficulty initially reaching the front desk staff, but once connected, the receptionist was incredibly supportive. Initially, I was disappointed to learn that the earliest appointment slot was several weeks away. However, my mood quickly improved when she personally followed up and informed me of a cancellation. I believe her name was Cath. I truly appreciate her help.

More Info
AS

Aiesh S. Google one year ago

Rating

Excellent!

Compassionate doctor who truly listens and supports

My experience with this healthcare provider has been exceptional. They demonstrate remarkable attentiveness and professionalism, showing a sincere commitment to my health. Each consultation leaves me feeling genuinely listened to and fully supported. The medical advice I've received has been transformative for my overall wellness, and I deeply value the compassionate approach and dedicated attention they consistently offer.

More Info
ST

Sandra T. Google one year ago

Rating

Bad!

Terrible service that wastes your precious time

Completely unorganized administrative personnel Scheduling errors mean your planned visit gets overlooked, forcing you to reschedule and waste additional time.

More Info
AH

Albert H. Google one year ago

Rating

Excellent!

Friendly staff made my day perfect

Top-notch customer support that truly exceeded my expectations

More Info
SW

Scott W. Google one year ago

Rating

Excellent!

Compassionate care and stellar medical support

Fantastic assistance once more from the compassionate doctors and welcoming front desk staff! 😊

More Info
YM

Yousef M. Google one year ago

Rating

Excellent!

Convenient and efficient health service saves time

Convenient that the blood tests and general practitioner consultation were scheduled simultaneously, which saved me time and hassle.

More Info
RC

Rick C. Google one year ago

Rating

Excellent!

Exceptional physiotherapy with helpful app support

I consulted a physiotherapist regarding a neck and shoulder problem. The practitioner was personable, competent, and meticulous, providing lucid explanations and addressing all my follow-up inquiries comprehensively. He recommended a physiotherapy app and promptly sent me the link. The app's exercise instructions are exceptionally precise, featuring helpful video tutorials that demonstrate each movement clearly.

More Info

For practice staff

Respond to patient feedback

Track improvement over time

Export evidence for CQC inspections

Claim your profile
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

Patient Experience Summary

The practice receives mixed feedback reflecting both strengths and areas requiring improvement. Patients consistently praise the medical team's compassion, attentive listening, and professional approach to care, with many reporting feeling genuinely heard during consultations. Reception staff are frequently noted for their courtesy and helpfulness, and appointment scheduling through the callback system is appreciated for its convenience. However, significant concerns emerge around appointment access, with patients reporting lengthy telephone wait times and difficulties reaching the practice by phone, sometimes requiring weeks to secure appointments. Administrative organisation presents challenges, including scheduling errors that necessitate rescheduling and wasted time.

Clinical care experiences vary considerably. While many patients describe thorough examinations and clear communication from practitioners, others report inadequate clinical assessment, vague guidance on treatment, and insufficient engagement with patient concerns. Some patients felt their medical issues were dismissed or not properly investigated. The practice environment is generally described as welcoming and efficient, with prompt service when appointments are secured. Overall, the practice demonstrates strong interpersonal skills and a caring ethos, but operational challenges around telephone access and appointment availability, combined with inconsistency in clinical consultation quality, impact the patient experience.

Appointment

65.85 %
Great

Reception

68.30 %
Great

Cleanliness

75.00 %
Great

Care

75.20 %
Great

Respect

71.40 %
Great

Seen on time

70.15 %
Great
Filter

Order By

Rating