The High Street Practice

Very good practice

I've had a good experience at this surgery, doctor was very thorough and the receptionist was very helpful too on a scale of 1-10 differently 9

Excellent Paediatric Phlebotomist

I wanted to express my sincere thanks to Ms Yashkamal Patel following my two-year-old daughter’s recent blood test. Before the appointment, we had received helpful advice about using EMLA cream, and I had explained the procedure to my daughter and made sure she was well hydrated. Even so, I was expecting the experience to be quite upsetting for her. Ms Patel was absolutely fantastic. She had such a warm, calm and reassuring manner that she very quickly gained my daughter’s trust. Although my daughter was initially apprehensive, she settled almost immediately. Ms Patel’s experience and skill were clearly evident throughout. Incredibly, my two-year-old calmly watched the needle go in and her blood being taken without becoming distressed or resisting. I genuinely couldn’t believe how smoothly it went. As a healthcare professional myself, I appreciate how challenging paediatric blood tests can be, particularly with such young children and their tiny veins. That made Ms Patel’s expertise even more impressive. What I had anticipated would be a difficult and tearful experience turned into the best possible first experience of a medical procedure for my daughter. I am truly grateful to Ms Patel for her professionalism, kindness and exceptional skill. She made what could have been a frightening experience feel calm, safe and positive. Thank you

Emails accidentally shared other patients' details

I would strongly advise against using this practice. Despite being a long-term patient, my experience has significantly deteriorated over the recent years. There are serious concerns about how patient information is handled, with instances of confidential details appearing in communications that should have been private. If data protection is a priority for you, you may wish to consider registering elsewhere. The clinical staff approach appointments in a rushed manner, showing limited consideration for patient concerns, and do not always thoroughly review patient histories before consultations. Follow-up on urgent matters requires persistent chasing rather than being handled proactively. The administrative team can be dismissive and unhelpful when contacted. The overall impression is of a disorganised service that does not prioritise patient care or wellbeing. This is not a practice where I feel confident entrusting my health and personal information.

Reception staff could've been more helpful

I would like to give a higher rating for this GP practice, however I have reduced my score due to a negative experience I recently encountered. This involved a concerning incident with my infant that has affected my overall assessment of the service.

Lucky to find a practice that listens

I have been a patient for eight years and have had no complaints whatsoever. The healthcare services in the capital can be quite poor, but on this occasion I have been fortunate with my experience.

Efficient team that actually listens and helps

I have found the team at the High Street location to be quite responsive when addressing inquiries, and they have been very supportive in helping to sort out any concerns that arise.

Reception team made booking straightforward and pleasant

I would like to express my sincere appreciation for the receptionist at the practice. They are incredibly professional, precise, and consistently reliable, qualities that are increasingly rare. It has been a long time since I've experienced such a high standard of service. Even during very busy periods, and despite dealing with patients who are sometimes impatient or unpleasant, this staff member always maintains their professionalism, empathy, and warm demeanour. Their calm attitude and genuine kindness make a real difference to the patient experience. This team member is truly an asset to the practice, and their exceptional work deserves recognition.

Helpful receptionist made booking straightforward

The front desk staff were extremely accommodating when arranging my appointment and provided clear guidance during the registration process.

Reception staff helped me access results with clarity

Today I received assistance at the High Street Practice, and I am genuinely grateful for the experience. The staff member I worked with demonstrated remarkable kindness, patience, and genuine support from start to finish. They handled my prescription request with efficiency and also provided clear, compassionate guidance when I needed help accessing my results. Their approachable manner and commitment to going beyond the basics truly enhanced my visit. It is difficult to adequately convey the extent of my appreciation for the support I received. This person demonstrated excellent professionalism combined with authentic compassion. I am deeply thankful for the care shown to me during my appointment.

Reception staff went the extra mile

The reception staff member was very helpful and went out of their way to assist. Their support and willingness to help was greatly appreciated. Thank you.

Reception staff could improve their manners

The reception staff could benefit from improved communication skills and courtesy. The practice itself appears disorganised in places. However, the clinical team deserves recognition for providing good quality care. It would be helpful if the administrative staff received training in professional conduct and customer service to better support the overall patient experience.

Blood test went smoothly without worry

I completed my blood test without feeling anxious and the healthcare professional was very pleasant and provided excellent care.

Phlebotomist found my vein first time

Had a blood test this morning and the staff member who performed it was excellent. I find the procedure quite difficult and have experienced fainting episodes previously, but this particular staff member has now assisted me on two occasions and has been outstanding both times. They successfully located my vein on the first attempt despite my veins being particularly deep and challenging, which many practitioners typically struggle with.

Professional and kind reception staff

Demonstrated a professional and compassionate approach throughout the appointment.

Staff went the extra mile retrieving old medical records

One of the best practices I have been registered with. The staff are great, and the healthcare professionals are knowledgeable and caring. A healthcare professional supported me for a while with my health needs. Whenever I had an appointment, I felt like I was meeting a caring family member or a friend rather than a healthcare provider. In addition, the receptionists and admin team are great too. I needed some older medical records, and a member of the administrative team did an amazing job getting those files sorted and retrieving them from other NHS entities.

Everything ran smoothly from start to finish

Excellent. The entire experience proceeded without any issues.

Lucky with a cancellation appointment slot

Excellent experience. I may have been fortunate with the timing of my appointment availability. The service provided was of a high standard.

Always able to get an appointment when needed

I have been with this practice for over two decades. The GP and their team provide good care. I am able to see a doctor whenever I need to.

Receptionist helped me navigate the NHS App

I appreciated the support from the receptionist who patiently assisted me with accessing a digital health platform. They demonstrated considerable patience and kindness while helping someone who was less familiar with modern technology.

Rude receptionists ruin patient experience

The reception staff at this medical facility are incredibly unsympathetic and cold. While I understand their job involves handling challenging interactions, they demonstrate absolutely no understanding or desire to assist patients. Whenever you attempt to communicate with them, you're invariably forced to submit an online request and then endure a multi-day wait before any action is taken. The medical professionals themselves - the doctors and nurses - are generally competent and supportive, but the administrative side, particularly the reception process, is extremely frustrating. When someone is unwell or managing a chronic health condition, the last thing they need is to be met with such dismissive and unhelpful attitudes from the front-line staff. The lack of basic customer service and compassion from the reception team is deeply disappointing and adds unnecessary stress to an already challenging healthcare experience.