The High Street Practice
Average! (64 reviews)
Average! (64 reviews)
Patient feedback reveals a markedly mixed experience across appointment access, reception courtesy, and clinical care. The booking experience emerges as a significant concern, with multiple reports of difficulty securing appointments, long telephone wait times, and frustration with online systems. Reception staff conduct presents as a key issue, with recurring complaints about discourtesy, dismissiveness, and poor communication, though some patients report positive interactions with individual receptionists who demonstrated helpfulness and professionalism.
In contrast, clinical staff consistently receive positive recognition for their medical expertise, attentiveness, and compassionate care. Patients frequently praise doctors and nurses for their skill, responsiveness, and genuine concern for wellbeing. Several reviews highlight efficient same-day appointment scheduling for urgent matters and thorough clinical support. Administrative processes show variability, with some patients experiencing disorganisation and others finding the practice responsive and well-organised.
The overall picture suggests a practice with strong clinical foundations but inconsistent service delivery at the reception and administrative level. While some patients report seamless experiences with courteous staff and accessible appointments, others describe barriers to access and reception interactions that lack compassion. This inconsistency appears to significantly influence patient satisfaction and confidence in the service.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
This practice actively listens to patient experiences and is committed to improving services through feedback and engagement.
Shows how often this practice responds to patient reviews and feedback.
Patient feedback reveals a markedly mixed experience across appointment access, reception courtesy, and clinical care. The booking experience emerges as a significant concern, with multiple reports of difficulty securing appointments, long telephone wait times, and frustration with online systems. Reception staff conduct presents as a key issue, with recurring complaints about discourtesy, dismissiveness, and poor communication, though some patients report positive interactions with individual receptionists who demonstrated helpfulness and professionalism.
In contrast, clinical staff consistently receive positive recognition for their medical expertise, attentiveness, and compassionate care. Patients frequently praise doctors and nurses for their skill, responsiveness, and genuine concern for wellbeing. Several reviews highlight efficient same-day appointment scheduling for urgent matters and thorough clinical support. Administrative processes show variability, with some patients experiencing disorganisation and others finding the practice responsive and well-organised.
The overall picture suggests a practice with strong clinical foundations but inconsistent service delivery at the reception and administrative level. While some patients report seamless experiences with courteous staff and accessible appointments, others describe barriers to access and reception interactions that lack compassion. This inconsistency appears to significantly influence patient satisfaction and confidence in the service.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Ahmad A.
8 years ago
Bad!
Nightmare surgery left me traumatized
Absolutely dreadful surgical experience - I'm baffled how this medical facility continues to function. Their performance was so abysmal that I would give them zero stars across every single category if I could.
The High Street Practice
one month agoThank you for your feedback. We are sorry to hear that your experience with the practice left you feeling so disappointed. We take all patient feedback seriously and regret that your experience did not meet the standard of care and service we aim to provide. Since your review was posted, the practice has continued working to improve patient experience, communication, and service delivery across all areas of the practice. Thank you for taking the time to share your comments.
Nadeem B.
8 years ago
Bad!
Rude desk staff made scheduling impossible
The front desk personnel could seriously improve their customer service, and scheduling an appointment is an incredibly frustrating experience.
The High Street Practice
one month agoThank you for your feedback. We are sorry to hear that you found booking an appointment frustrating and that your experience with our reception team did not meet expectations. We understand the importance of providing helpful and professional customer service, and since your review was posted, we have continued working to improve appointment access, communication, and the overall patient experience. Thank you for taking the time to share your comments.
Evelyn B.
8 years ago
Bad!
Doctors weren't kind to my kid
They boast an excellent facility with skilled medical personnel, but their staff could improve their interpersonal approach, particularly when dealing with young patients.
The High Street Practice
one month agoThank you for your feedback. We are sorry to hear that your experience did not fully meet your expectations, particularly regarding interactions with your child. We appreciate your positive comments about our facilities and clinical team. We also recognise how important kindness, patience, and reassurance are when caring for young patients and their families. Since your review was posted, we have continued working to improve patient experience and communication across the practice. Thank you for taking the time to share your comments.
Christina A.
8 years ago
Bad!
Terrible wait times and unhelpful staff
These medical professionals refuse to schedule a consultation unless it's an urgent situation, which I find completely illogical. If a patient is unwell and requires medical attention, they should absolutely be granted an appointment. Additionally, the reception staff are extremely discourteous and unhelpful.
The High Street Practice
one month agoThank you for your feedback. We are sorry to hear that you were dissatisfied with your experience accessing appointments and with your interactions with our reception team. General practice services have changed significantly over the years, including the way appointments are prioritised and managed to ensure urgent clinical needs are addressed safely. We understand how frustrating this experience must have felt for you at the time. Since your review was posted, we have continued working to improve appointment access, communication, and patient experience across the practice. Thank you for taking the time to share your comments.