Feedback on this GP practice reflects a mixed experience with significant contrasts in service quality. Many patients report substantial challenges with appointment availability and phone line responsiveness, describing lengthy waits to reach reception and difficulty securing timely slots. Reception experience issues and booking challenges emerge as recurring concerns, with some patients noting unprofessional interactions and lack of courtesy from front desk staff. However, a substantial body of positive feedback highlights compassionate doctors, professional medical staff, and welcoming reception experiences when appointments are secured. Patients consistently praise the care experience once consultations begin, with doctors demonstrating attentiveness and thorough communication.
The practice shows notable inconsistency in service delivery. While some patients report quick access and efficient booking, others describe frustrating phone experiences and unavailable appointments. Communication and responsiveness appear variable, with certain staff members receiving specific praise for their helpfulness and courtesy, suggesting improvements may be underway in some areas. The clean environment and professional medical team are frequently commended, though access difficulties and waiting time experiences remain significant pain points for a portion of the patient population.
Patients who have successfully navigated the booking process and attended appointments generally express satisfaction with the quality of clinical care and the courtesy of medical professionals. The practice appears to perform better once patients reach consultation stage, but the initial access experience represents a critical area requiring attention to improve overall patient satisfaction and confidence in the service.
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Reception
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Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback on this GP practice reflects a mixed experience with significant contrasts in service quality. Many patients report substantial challenges with appointment availability and phone line responsiveness, describing lengthy waits to reach reception and difficulty securing timely slots. Reception experience issues and booking challenges emerge as recurring concerns, with some patients noting unprofessional interactions and lack of courtesy from front desk staff. However, a substantial body of positive feedback highlights compassionate doctors, professional medical staff, and welcoming reception experiences when appointments are secured. Patients consistently praise the care experience once consultations begin, with doctors demonstrating attentiveness and thorough communication.
The practice shows notable inconsistency in service delivery. While some patients report quick access and efficient booking, others describe frustrating phone experiences and unavailable appointments. Communication and responsiveness appear variable, with certain staff members receiving specific praise for their helpfulness and courtesy, suggesting improvements may be underway in some areas. The clean environment and professional medical team are frequently commended, though access difficulties and waiting time experiences remain significant pain points for a portion of the patient population.
Patients who have successfully navigated the booking process and attended appointments generally express satisfaction with the quality of clinical care and the courtesy of medical professionals. The practice appears to perform better once patients reach consultation stage, but the initial access experience represents a critical area requiring attention to improve overall patient satisfaction and confidence in the service.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Noreen S.
9 months ago
Excellent!
Compassionate care from an exceptional doctor
For more than a decade, my family and I have been patients at this medical practice. While I hold all the physicians in high regard, Dr. S Shabir truly stands out. She embodies compassion and professionalism, consistently prioritizing patient well-being above all else. Dr. Shabir never considers any medical concern too complex or challenging, and she consistently demonstrates remarkable attentiveness to my individual requirements. The front desk personnel are equally commendable, displaying genuine warmth and a proactive approach to assisting patients. The recent modifications to the appointment triage process represent a positive development, ensuring a more equitable and balanced scheduling system that benefits everyone.
Taiba Q.
9 months ago
Great!
Amazing customer experience beyond expectations
Truly outstanding customer support was delivered.
Monique D.
10 months ago
Excellent!
Amazing customer service that exceeded expectations
Outstanding customer support that was swift, professional, and incredibly friendly. The team went above and beyond to ensure a smooth and pleasant experience.
Thatsunooaddict T.
10 months ago
Excellent!
Exceptional care from friendly medical professionals
I visited the clinic for my appointment, and the experience was absolutely outstanding. Both the physician and front desk staff provided exceptional care and attention. I wholeheartedly endorse this medical practice and would strongly encourage others to schedule their treatment here.
Ben K.
10 months ago
Bad!
Terrible service after years of loyalty
After being a loyal patient for 16 years, I'm incredibly disappointed by the staff's unprofessional and dismissive attitude. They seem completely uninterested in providing personalized assistance, instead pushing everyone toward online application processes. For individuals like myself who struggle to navigate these digital forms, their approach is frustrating and unhelpful. As a result, I'm forced to seek care elsewhere with a medical practice that actually values patient support.
Munaj D.
10 months ago
Excellent!
Quick solution to my medical concern
Excellent customer care with a friendly physician who quickly addressed my medical concern effectively
Alex A.
10 months ago
Excellent!
Exceptional care from a compassionate doctor
I've been a patient at this medical facility for over twelve months. Throughout my appointments, Dr. Shoaib has consistently provided exceptional care. His approach is characterized by genuine attentiveness, careful consideration, unwavering professionalism, and above all, a deeply compassionate nature that truly sets him apart as a healthcare provider.
Haleema S.
one year ago
Excellent!
Amazing service that exceeded my expectations
Completely delighted with the exceptional service provided
Mary M.
one year ago
Excellent!
Amazing healthcare experience with friendly staff
Fantastic facility with top-notch service from the entire team. The medical professionals are exceptional, and I wholeheartedly endorse this practice. The atmosphere feels secure and welcoming.
Hamait A.
one year ago
Bad!
Terrible service and unacceptable patient wait times
Regrettably, this experience was completely unacceptable. With just six individuals present, we were informed of a three-hour waiting period. One can only imagine the potential delay if there were ten patients in the queue.
Lamees D.
one year ago
Excellent!
Incredible medical care beyond my expectations
Absolutely phenomenal general practitioner! From the moment I walked in, I was impressed by their professionalism, knowledge, and genuine care. They listened attentively to my concerns, explained everything clearly, and made me feel completely at ease. The doctor's expertise and compassionate approach truly set them apart. I couldn't be happier with the quality of medical care I received. Highly recommend this incredible healthcare professional!
Hanna A.
one year ago
Excellent!
Great local healthcare for seniors
Every time my grandparents visit this medical practice, they consistently praise the exceptional treatment and attentiveness of the entire staff!
S K.
one year ago
Excellent!
Friendly and efficient local healthcare service
The medical staff at my general practice clinic were incredibly supportive and accommodating during my recent visit.
Maryam S.
one year ago
Excellent!
Great service with friendly staff
Pleasant encounter
Gaffa R.
one year ago
Excellent!
Compassionate care at its medical best
Excellent medical center with welcoming personnel and a seamless appointment scheduling process. Always a smooth experience from start to finish.
S G.
one year ago
Excellent!
Compassionate care that goes above and beyond
What an outstanding medical practice! The front desk team is welcoming and supportive, while the medical professionals demonstrate exceptional care and compassion. Scheduling appointments is seamless, and I consistently feel heard during my visits. When my son developed a skin issue, I was able to secure a same-day consultation, which was incredibly convenient. It's comforting to know my family receives such high-quality healthcare here. Sincere appreciation goes to the entire staff for their dedicated and tireless efforts!
Wafi!! W.
one year ago
Excellent!
Compassionate care that truly makes a difference
I consistently experience top-notch service at this medical facility. The front desk team is courteous and supportive, while the physicians are attentive and thorough in their communication. Scheduling visits is typically straightforward, and I have complete trust in the level of professional care I receive.
Mikon A.
one year ago
Excellent!
Transformed care exceeds my previous low expectations
I initially rated this service poorly, but my perspective has completely changed. The medical professionals, from physicians to reception personnel, have been remarkably compassionate and supportive. Kudos to the team for their exceptional turnaround.
Soniya S.
one year ago
Bad!
Terrible service and breach of medical privacy
The front desk staff demonstrate a shocking lack of professionalism, blatantly disregarding patient privacy by casually divulging sensitive medical information to unrelated parties. Despite bringing this serious breach to management's attention, such a fundamental violation of confidentiality should never have occurred in the first place. Absolutely cannot endorse this facility.
Tan A.
one year ago
Excellent!
Friendly and helpful team made my day
The employees are truly exceptional