Patient Experience Summary

Feedback on this GP practice reflects a mixed experience with significant contrasts in service quality. Many patients report substantial challenges with appointment availability and phone line responsiveness, describing lengthy waits to reach reception and difficulty securing timely slots. Reception experience issues and booking challenges emerge as recurring concerns, with some patients noting unprofessional interactions and lack of courtesy from front desk staff. However, a substantial body of positive feedback highlights compassionate doctors, professional medical staff, and welcoming reception experiences when appointments are secured. Patients consistently praise the care experience once consultations begin, with doctors demonstrating attentiveness and thorough communication.

The practice shows notable inconsistency in service delivery. While some patients report quick access and efficient booking, others describe frustrating phone experiences and unavailable appointments. Communication and responsiveness appear variable, with certain staff members receiving specific praise for their helpfulness and courtesy, suggesting improvements may be underway in some areas. The clean environment and professional medical team are frequently commended, though access difficulties and waiting time experiences remain significant pain points for a portion of the patient population.

Patients who have successfully navigated the booking process and attended appointments generally express satisfaction with the quality of clinical care and the courtesy of medical professionals. The practice appears to perform better once patients reach consultation stage, but the initial access experience represents a critical area requiring attention to improve overall patient satisfaction and confidence in the service.

Appointment

42.86 %
Poor

Reception

54.28 %
Average

Cleanliness

78.50 %
Great

Care

72.15 %
Great

Respect

59.64 %
Average

Seen on time

48.92 %
Poor

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DK

Dr K. Google one year ago

Rating

Excellent!

Excellent medical care for the whole family

This medical facility operates smoothly and provides convenient scheduling. The physicians consistently demonstrate professionalism and deliver outstanding care for my elderly relatives. Our interactions have been thoroughly satisfactory, and I would unhesitatingly endorse this healthcare practice to anyone seeking quality medical services.

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AZ

Aurang Z. Google one year ago

Rating

Excellent!

Fantastic healthcare with caring staff and doctors

The front desk team is exceptional, and Dr. Shoaib is delivering outstanding care. This stands out as a top-tier medical practice in Sparkhill and its neighboring regions.

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VS

Vasant S. Google one year ago

Rating

Excellent!

Exceptional care and compassionate staff at this clinic

The front desk staff are delightful, with Shana standing out for her attentive and supportive approach. Dr. Maumi is equally personable, compassionate, and genuinely invested in addressing patient concerns. The other physicians are also impressive. I can confidently and enthusiastically endorse this medical practice.

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FF

Fandab1doz1 F. Google one year ago

Rating

Excellent!

Great doctor making morning appointments easy

I've noticed significant enhancements in the surgical practice recently. It's now much easier to secure morning consultation slots! A special mention goes to Dr. Shabbir. Truly, she consistently demonstrates exceptional dedication to patient care, and I always walk away from her consultations feeling completely content. I cannot emphasize enough how highly I endorse her professional services.

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GS

G S. Google one year ago

Rating

Excellent!

Fantastic local healthcare with caring professionals

Excellent primary care clinic, much appreciation for your assistance and care.

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SS

Sanaa S. Google one year ago

Rating

Excellent!

Friendly team makes every moment count

Despite minimal contact with the service, the staff proved incredibly supportive. They were remarkably responsive and considerate throughout our interactions.

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HA

Hif A. Google one year ago

Rating

Excellent!

Exceptional care from caring medical professionals

Mr. Ihsa at the front desk was incredibly accommodating and worked hard to reschedule my previously canceled appointment. Dr. Mann is truly exceptional - he provides candid guidance and isn't quick to prescribe medications unnecessarily. His professional approach and straightforward recommendations far surpass those of doctors who simply agree with everything. I'm grateful for the assistance I received and want to express my appreciation to the entire staff for their courteous and supportive service.

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FB

Fawsiyo B. Google one year ago

Rating

Excellent!

Compassionate doctor with exceptional patient care approach

Dr. Smith is an exceptional healthcare professional who genuinely prioritizes patient well-being. His compassionate approach and attentive care are truly remarkable. I am incredibly grateful for his dedication and support.

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SS

Shahzad S. Google one year ago

Rating

Excellent!

Exceptional care and compassion from amazing doctors

Exceptional surgical procedure, wonderful medical professionals, with Dr Gurpreet maumi standing out as particularly compassionate. She consistently provides support, offers reassurance, comprehends patient concerns, and expertly guides individuals toward the most appropriate care path.

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DH

Dr H. Google one year ago

Rating

Excellent!

Reliable healthcare with caring nhs professionals

This serves as a solid healthcare option given the current challenges facing the National Health Service. The medical staff demonstrate genuine compassion, and I typically manage to secure a timely consultation.

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FO

Faruk O. Google one year ago

Rating

Excellent!

Fantastic medical care at its best

Every medical professional at this practice demonstrates exceptional professionalism and courtesy. Additionally, the general practitioner's office is immaculately maintained, appearing both tidy and well-structured.

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AM

Aminah M. Google one year ago

Rating

Excellent!

Exceptional healthcare with compassionate and attentive staff

Exceptional care was evident from the moment I arrived, with welcoming front desk personnel and a compassionate physician. This medical practice truly demonstrates a patient-first approach, ensuring comfort and attentiveness at every stage of my experience.

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AK

Atif K. Google one year ago

Rating

Excellent!

Compassionate doctor who truly cares about patients

Dr. Armstrong provided exceptional care, genuinely hearing my concerns and showing true compassion. I wholeheartedly endorse this healthcare professional and their approach to patient treatment.

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MS

Malik S. Google one year ago

Rating

Excellent!

Zeba rocks with amazing customer support

Exceptional support and assistance provided by the Zeba team

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TR

Tansaf R. Google one year ago

Rating

Excellent!

Exceptional healthcare with caring and efficient professionals

My visit to The Hill general practice was truly exceptional. The entire team demonstrated remarkable professionalism, warmth, and competence, with wait times kept impressively short. The physician was incredibly attentive, offering precise and comprehensible information that helped alleviate my concerns. The medical facility itself was pristine and contemporary, clearly indicating a commitment to superior patient care. The appointment scheduling process was seamless and accommodating, with multiple convenient booking choices. I cannot recommend this medical practice highly enough for anyone looking for top-tier healthcare services. I would especially like to acknowledge Zeba at reception, whose consistently helpful attitude stands out.

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SM

Saleem M. Google one year ago

Rating

Excellent!

Great baby bag for modern parents

Mumi truly stands out as an excellent product.

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IP

Ionut P. Google one year ago

Rating

Excellent!

Excellent service with super friendly staff

Thoroughly satisfactory, incredibly courteous, and remarkably competent! 👍🏻

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AU

Aniqa U. Google one year ago

Rating

Excellent!

Great hospital with quick and helpful service

The hospital's service is exceptional, with swift scheduling and immediate appointment availability upon calling. The medical personnel are highly professional and competent.

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RR

Rida R. Google one year ago

Rating

Bad!

Terrible service and unreliable appointment system

Terrible interaction with their service. Consistently unavailable for scheduled visits, forcing me to repeatedly request "please call 111". As a result, I'm compelled to seek alternative arrangements for my children's needs. Their 8 o'clock booking process is absolutely deplorable. They ought to offer next-day appointment scheduling. Clearly, they have zero concern about customer satisfaction.

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KM

Kiran M. Google one year ago

Rating

Excellent!

Exceptional medical care with compassionate professionals

Exceptional medical procedure, and I've consistently had positive interactions with this practice. The front desk staff are accommodating, and the physicians, particularly Dr Maumi, are truly outstanding.

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Practice Response Rate
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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 0345 1111310
  • Sparkhill Prim Care Ctre 856 Stratford Road Birmingham West Midlands B11 4BW

Patient Experience Summary

Feedback on this GP practice reflects a mixed experience with significant contrasts in service quality. Many patients report substantial challenges with appointment availability and phone line responsiveness, describing lengthy waits to reach reception and difficulty securing timely slots. Reception experience issues and booking challenges emerge as recurring concerns, with some patients noting unprofessional interactions and lack of courtesy from front desk staff. However, a substantial body of positive feedback highlights compassionate doctors, professional medical staff, and welcoming reception experiences when appointments are secured. Patients consistently praise the care experience once consultations begin, with doctors demonstrating attentiveness and thorough communication.

The practice shows notable inconsistency in service delivery. While some patients report quick access and efficient booking, others describe frustrating phone experiences and unavailable appointments. Communication and responsiveness appear variable, with certain staff members receiving specific praise for their helpfulness and courtesy, suggesting improvements may be underway in some areas. The clean environment and professional medical team are frequently commended, though access difficulties and waiting time experiences remain significant pain points for a portion of the patient population.

Patients who have successfully navigated the booking process and attended appointments generally express satisfaction with the quality of clinical care and the courtesy of medical professionals. The practice appears to perform better once patients reach consultation stage, but the initial access experience represents a critical area requiring attention to improve overall patient satisfaction and confidence in the service.

Appointment

42.86 %
Poor

Reception

54.28 %
Average

Cleanliness

78.50 %
Great

Care

72.15 %
Great

Respect

59.64 %
Average

Seen on time

48.92 %
Poor
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