The Hill Gp Practice

Great skincare solution for busy professionals

What a relief to find weekend availability - I was desperate for skincare assistance, and the prescribed cream is definitely doing the trick for me.

Quick and friendly medical care at last

Compared to my previous general practitioner, this clinic is a significant improvement. Before, I would spend 2-3 hours waiting on hold when calling at 8am. Today, it only took around 30 minutes to get through, which isn't too bad. The reception staff are pleasant, with friendly smiles, and the doctors were efficient and accurate in their assessments.

Exceptional care from a skilled and compassionate surgeon

I am extremely satisfied with the hill surgery performed by Dr. Asim Shoaib, who is both highly skilled and supportive. He consistently conducted thorough examinations and promptly prescribed the most appropriate medications for my condition.

Horrible service and impossible to book appointment

The absolute worst surgical experience imaginable. I've been attempting to secure an appointment for days now, and I cannot emphasize enough how terrible their service is. I wouldn't recommend this to anyone. Their phone line is completely useless - they consistently disconnect calls when you're just about to reach a representative. Zero out of ten for customer service, zero out of ten for professionalism.

Terrible service from discriminatory and unprofessional staff

Seems like this medical practice caters exclusively to Asian patients, which feels discriminatory as a white person. The hijab-wearing front desk staff come across as discourteous and unprofessional. The doctors demonstrate similarly low engagement and minimal patient concern. I'm relieved to have relocated to a different healthcare provider and won't be returning to this facility.

Great care with occasional scheduling challenges

Quick service with minimal queuing. The medical staff are compassionate and professional. Scheduling can be challenging at times, but once I secure an appointment, all my health concerns are thoroughly and effectively handled.

Terrible medical care avoid this health centre

If you're a potential new patient thinking about registering with this so-called "medical care centre," I strongly urge you to steer clear. They couldn't care less if you're facing a critical health emergency. It's no surprise there's always an ambulance parked outside. The doctors seem like they've barely passed basic medical training and only know how to hand out paracetamol, just like every stereotypical Asian parent's go-to remedy when someone's sick. I'm thrilled I switched healthcare providers - I'd much rather trek 2 or 3 miles than ever set foot in this place again. Absolutely not.

Terrible service and impossible to schedule appointments

Getting a booking here is nearly impossible, especially for children. I'm absolutely furious. Their front desk staff desperately need to be replaced. They display such indifference and superiority. Absolutely zero stars from me.

Amazing service at hill practice surgery

I dropped by Hill practice surgery today after quite a while due to previous difficulties scheduling, and noticed some improvements. Notably, I successfully secured an appointment through a phone call. Dr. Shoib demonstrated exceptional kindness and professionalism, and the new staff member Zaiba was absolutely fantastic and incredibly supportive. She displayed remarkable politeness and went above and beyond to assist me in setting up my Patient Access app. Congratulations, Zaiba, for demonstrating genuine dedication to patient care and service. My sincere appreciation.

Terrible service and unprofessional medical staff

One of the most inefficient GP practices I've encountered. Their receptionist appears to do nothing but gossip when patients attempt to schedule appointments. If you come in the morning, you'll likely be delayed. This entire medical practice desperately needs to be closed down immediately by any means possible.

Terrible service and empty floors at medical centre

Three levels, completely vacant, yet staffed with two receptionists per floor - don't ask me to explain the logic! No walk-in services, zero appointment availability, and the staff are thoroughly unhelpful. This facility deserves to be closed or absorbed by another medical practice. It's an absolute financial drain and serves no practical purpose whatsoever.

Terrible service with unprofessional staff

Absolutely terrible customer service with extremely unprofessional staff who demonstrate zero respect or courtesy towards customers.

Worst medical practice ever avoid at all costs

I'd rate this medical practice even lower than one star if possible. For the past fortnight, I've been unable to secure an appointment, and the reception staff are incredibly discourteous. When I eventually managed to speak with the physician via telephone, he dismissively suggested I visit the emergency department. This practice deserves to be shut down entirely due to their complete lack of patient care, perpetual scheduling difficulties, and abysmal customer service.

Compassionate care at its finest for dad

During my father's visit to The Hill for a blood test, I was thoroughly impressed by the exceptional service. The staff demonstrated remarkable efficiency, offering unwavering support and ensuring the process was completed promptly. I extend my sincere gratitude to the compassionate doctor and nurse who facilitated this smooth experience for my father.

Unprofessional staff ruined my entire medical experience

The personnel here lack basic courtesy and professionalism. When I attempted to discuss my arrival, the staff members began conversing among themselves, completely ignoring my presence and leaving me standing idle while they continued their chat. It's evident that this facility is managed by a clique of interconnected individuals who prioritize their personal interactions over customer service.

Frustrating wait with terrible customer service

Absolute nonsense I've had to make countless phone calls just to secure an appointment, and now that I'm here, I've been waiting for nearly half an hour They're strict about patients arriving a few minutes late, yet when they're running behind schedule, you can't even voice your frustration

Terrible service from unprofessional and unhelpful staff

The quality of this medical practice has significantly declined recently. Despite claiming to open at 8am, they do not take calls until 9am. When I finally got through, I explained my urgent eye issue following surgery, but was immediately told no appointments were available and was advised to call 111 or visit an urgent care center. I requested to speak with Doctor Mann, the practice lead, or at least have him contact me, but the receptionist flatly refused. When I asked about a practice email to reach him, I was again denied. Previously, I've successfully communicated with Doctor Mann through a receptionist, but this interaction was shockingly unprofessional. The receptionist was extremely rude, despite my maintaining a courteous tone throughout the call. The conversation occurred at 9:17am on 28/2/23, and I hope it was recorded so management can review the staff's inappropriate communication. As a patient, I believe I have the right to seek a second opinion or discuss my concerns with the practice lead. I wasn't demanding an immediate response, merely hoping for some communication within the week. This practice urgently needs to improve its staff training in client communication and customer service.

Terrible gp service that fails vulnerable patients

One of the most terrible general practices ever, I've been stuck on the phone since 8am for more than an hour, only to be told there are no available appointments and to try calling back the next morning For four consecutive days, I've endured the same frustrating response, and then they had the audacity to suggest that if my child needs medical attention, I should go wait in a walk-in clinic for four hours, despite the hospital's recommendation that he requires a GP to prescribe antibiotics At the very least, they should prioritize children, seniors, and vulnerable individuals What exactly are these receptionists being paid for? They seem to do nothing but gossip all day Previously, obtaining an appointment was simple and convenient, but now the situation has become completely unacceptable This medical practice deserves to be shut down entirely….. Absolutely pointless!!!!

Terrible service and zero communication

can never get a time slot here. their phone lines are always silent, zero response.