Horden Group Practice
Great! (11 reviews)
Great! (11 reviews)
Patient feedback reflects a mixed experience across appointment access, communication, and clinical care. The reception team consistently receives positive comments for their welcoming and supportive approach, whilst clinical staff are frequently praised for their professionalism and quality of care. Appointment scheduling is generally efficient, though some patients report occasional delays of up to two weeks when booking with preferred clinicians. The practice environment is noted as well-maintained and peaceful.
Communication presents a more varied picture. Whilst most patients describe clinical interactions as professional and attentive, with careful listening and helpful support, concerns have been raised about telephone communication, with at least one patient experiencing an abrupt and dismissive manner. Additionally, some feedback indicates that clinical consultations could benefit from more detailed discussion, including comprehensive background history and clearer explanation of treatment decisions and medication rationale.
Respect and courtesy from staff members is generally evident, though isolated concerns about disrespectful conduct have been noted. Overall, the practice demonstrates strengths in appointment efficiency, reception experience, and clinical care quality, balanced against areas for improvement in telephone communication consistency and depth of clinical consultation.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Patient feedback reflects a mixed experience across appointment access, communication, and clinical care. The reception team consistently receives positive comments for their welcoming and supportive approach, whilst clinical staff are frequently praised for their professionalism and quality of care. Appointment scheduling is generally efficient, though some patients report occasional delays of up to two weeks when booking with preferred clinicians. The practice environment is noted as well-maintained and peaceful.
Communication presents a more varied picture. Whilst most patients describe clinical interactions as professional and attentive, with careful listening and helpful support, concerns have been raised about telephone communication, with at least one patient experiencing an abrupt and dismissive manner. Additionally, some feedback indicates that clinical consultations could benefit from more detailed discussion, including comprehensive background history and clearer explanation of treatment decisions and medication rationale.
Respect and courtesy from staff members is generally evident, though isolated concerns about disrespectful conduct have been noted. Overall, the practice demonstrates strengths in appointment efficiency, reception experience, and clinical care quality, balanced against areas for improvement in telephone communication consistency and depth of clinical consultation.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Win M.
8 months ago
Bad!
Rushed appointment with no proper history taken
A consultation was conducted without obtaining a detailed background history, and it was not conducted face-to-face. Medication was discontinued without clarification regarding the reasons for the patient's current treatment or whether this medication had been used previously during time spent abroad. There was no discussion of the therapeutic timeframe or appropriate dosage levels, and the replacement medication was prescribed for a six-month period.
Blue M.
10 months ago
Excellent!
Quick and professional service every time
Have consistently received prompt and professional care.
Trevor D.
one year ago
Great!
Clean waiting room with background music playing
The practice was peaceful with ambient music playing throughout, and the facilities were well-maintained and orderly.
Cath S.
2 years ago
Excellent!
Friendly staff made me feel welcome
Excellent friendly team. Great clinical care.
Alan N.
3 years ago
Excellent!
Pleasant staff made the visit worthwhile
A really good medical practice with pleasant staff members.
Manuel F.
3 years ago
Excellent!
Friendly professionals despite lengthy appointment waits
Apart from occasional delays in scheduling where appointments can take a couple of weeks to arrange, the clinical staff are professional and easy to communicate with.
Lisa P.
4 years ago
Excellent!
Friendly reception staff who actually listen to you
The reception team are very welcoming and the clinical staff are excellent. I usually see my preferred clinician who is wonderful and always makes time for me. They listen carefully and provide helpful support. There can be a wait of up to two weeks to see them, though sometimes I'm able to get an appointment the same day or within a couple of days. With other clinicians, appointments are typically available either the same day or within two to three working days. I'm very satisfied with this practice and wouldn't consider going elsewhere.
Dls D.
4 years ago
Bad!
Phone staff could improve their manner
The staff member's manner during my phone call was quite abrupt and dismissive. There appears to be a need for improved communication skills and a more considerate approach when interacting with patients over the telephone.
Hayley D.
7 years ago
Bad!
Felt unwelcome and belittled during visit
I felt discriminated against during my visit to this general practice and would not recommend it to anyone with similar circumstances to mine. One staff member made me feel belittled, whereas the receptionist was very helpful and attentive to my needs.
Gabrielle S.
9 years ago
Excellent!
Friendly staff and quick appointment booking
Excellent medical practice. The team members are courteous and welcoming. Appointments are scheduled efficiently.
Chris P.
10 years ago
Excellent!
Appointments always run on time here
I have attended appointments at this practice many times over the past year and have consistently found that all my visits have run on schedule. The reception team are welcoming and supportive, and the clinical staff have been excellent. Overall, I consider this surgery to be of a very high standard.