The Horn Lane Surgery

Helpful staff made the appointment easy

I have been a registered patient at this practice for some time. The range of services available here is excellent, and the team members are consistently courteous and supportive. The management demonstrates professionalism and provides a positive experience. I would readily recommend this practice to anyone in the local area.

Pleasant environment and thorough blood test experience

A very pleasant environment, and I had the most informative and confidence-building blood draw session with the phlebotomist. Thank you.

Friendly reception made me feel welcome

They are absolutely wonderful!!

Helpful reception staff made booking easy

Excellent experience!! extremely supportive and accommodating

Friendly reception made the visit worthwhile

An excellent healthcare provider

Warm welcome and attentive staff throughout

Special thanks to the practice team! The clinical staff demonstrated professionalism and expertise, with a compassionate approach to patient care. I attended a training session and found the experience very positive. The entire team was courteous and attentive, and I was welcomed warmly upon arrival.

Reception staff were genuinely helpful and friendly

Excellent experience overall, with the front desk team demonstrating genuine helpfulness and attentiveness ✨

Staff didn't respond to my concerns

The staff members are difficult to reach and unresponsive. The clinician appeared dismissive during the appointment and did not provide adequate care.

Receptionists making decisions beyond their role

The reception staff made decisions that impacted my care in ways that seemed beyond their appropriate scope of responsibility.

Reception staff unhelpful and inconsistent with timescales

I would advise caution when considering this practice. I found the experience disappointing and felt that the service did not meet my expectations. The reception area appeared to have several staff members present, though it seemed only one was actively engaged in assisting patients. I attempted to contact the practice multiple times throughout the week regarding a required document. The timeframe I was given for completion was inconsistent, with different estimates provided, which I found frustrating. During interactions, I felt that communication was dismissive and that I was not being listened to properly. When I enquired about appointment availability, I was told there were none available and that I would be contacted, though this did not happen as promised. The staff appeared to be occupied with computer work and other tasks rather than attending to patient needs. Additionally, I felt uncomfortable with the nature of some questions asked during my visit, as I questioned whether they were appropriate or necessary. Overall, I would suggest looking into other options before choosing this practice.

Receptionist team made booking straightforward and easy

I would definitely recommend this practice. The reception team members are diligent and courteous. If you are looking for authentic, attentive care, this is a good place to register. The practice proactively contacts patients and arranges appointments for health monitoring checks for those identified as requiring additional support, which is commendable.

Friendly reception made the visit pleasant

Excellent

Friendly reception staff made the visit pleasant

Excellent healthcare provider

Prescription didn't reach pharmacy without explanation

I was not satisfied with the service provided. A repeat medication request appeared not to have reached the pharmacy when I attempted to collect it, and no explanation was given for this issue. Additionally, I found it extremely difficult to book an appointment with a clinician at a time that suited my needs.

Friendly receptionists made appointments easy

I have been attending this surgery for a considerable time and have consistently found the reception staff to be welcoming and courteous. One of the clinicians at the practice is highly skilled and professional, and those of us in this area are very fortunate to have access to such a capable healthcare provider.

Repeated calls went unanswered and ignored

I have had a frustrating experience with this practice. After being unwell for an extended period with a fever, I attempted to contact the surgery multiple times but was repeatedly told I would be added to a waiting list for a callback that never came. I found it difficult to obtain the prescription I needed without being able to speak to a clinician. I felt that the practice was not responsive to my needs during this time.

Friendly staff and same-day appointments available

Outstanding practice, undoubtedly among the finest in the area. I find the clinical team to be genuinely compassionate and thoughtful, and one particular clinician has provided exceptional care to my family over time. The entire team demonstrates a high standard of professionalism, and while some patients may object to being asked about the reason for their visit, this is a necessary part of their role. Given that this is an NHS service, I believe some of the critical feedback here fails to acknowledge the considerable demands placed on the practice, the size of their patient list, and the constraints they operate under. Yes, booking an appointment requires calling early in the morning, and occasionally the lines are congested requiring a second attempt, BUT I consistently receive same-day appointments and receive sound medical guidance.

Receptionist giving medical advice instead of doctor

This practice has not met my expectations. I was given guidance over the telephone when I felt I needed an in-person consultation with a clinician. I believe that telephone advice alone is insufficient, as it prevents a proper assessment of my symptoms and concerns, which I feel requires a face-to-face examination.

Wouldn't register here again

I would not recommend registering with this practice based on my experience.

Quick appointment for routine vaccination

Efficient appointment for vaccination