The Jenner Practice
Poor! (105 reviews)
Poor! (105 reviews)
Patient feedback for this practice reflects a mixed experience with significant variation in service quality across different areas. Appointment access emerges as a persistent challenge, with many patients reporting difficulty booking consultations through both phone and online systems, lengthy waiting times for callbacks, and frustration with recent changes to scheduling procedures. Reception experience is similarly polarised, with some patients praising courteous and helpful staff while others describe dismissive or rude interactions that have caused distress. Communication issues are frequently cited, including delayed responses to queries, unclear information about appointment times, and problems with test result notification.
On the positive side, many patients commend the medical professionals for their compassionate care, responsiveness, and clinical expertise. Digital consultation systems and prescription services receive praise when functioning effectively, and several patients highlight efficient same-day consultations and prompt follow-up calls. The practice environment is described as welcoming by some, with staff demonstrating genuine concern for patient wellbeing. Vaccination services and dental care have been consistently well-received.
However, concerns about continuity of care, inadequate mental health support, administrative errors, and medication management issues persist across multiple reviews. Some patients report feeling their health concerns were dismissed or minimised, while others experienced problems with repeat prescriptions and follow-up arrangements. The overall picture suggests a practice with capable clinical staff but struggling with organisational systems, consistency in reception courtesy, and appointment accessibility.
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Patient feedback for this practice reflects a mixed experience with significant variation in service quality across different areas. Appointment access emerges as a persistent challenge, with many patients reporting difficulty booking consultations through both phone and online systems, lengthy waiting times for callbacks, and frustration with recent changes to scheduling procedures. Reception experience is similarly polarised, with some patients praising courteous and helpful staff while others describe dismissive or rude interactions that have caused distress. Communication issues are frequently cited, including delayed responses to queries, unclear information about appointment times, and problems with test result notification.
On the positive side, many patients commend the medical professionals for their compassionate care, responsiveness, and clinical expertise. Digital consultation systems and prescription services receive praise when functioning effectively, and several patients highlight efficient same-day consultations and prompt follow-up calls. The practice environment is described as welcoming by some, with staff demonstrating genuine concern for patient wellbeing. Vaccination services and dental care have been consistently well-received.
However, concerns about continuity of care, inadequate mental health support, administrative errors, and medication management issues persist across multiple reviews. Some patients report feeling their health concerns were dismissed or minimised, while others experienced problems with repeat prescriptions and follow-up arrangements. The overall picture suggests a practice with capable clinical staff but struggling with organisational systems, consistency in reception courtesy, and appointment accessibility.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Victor G.
5 years ago
Bad!
Frustrating booking process for prenatal care
Attempting to schedule an appointment with them is impossible. As a pregnant woman, I'm left wondering how I'm supposed to book a consultation.
James M.
5 years ago
Bad!
Doctors missed my toddler's serious illness
This medical practice is an absolutely terrible healthcare facility The personnel are extremely discourteous My young son was suffering from tonsillitis and sepsis, which these physicians were completely unable to diagnose despite him being only two years old - it's clear these medical professionals are incompetent I strongly advise avoiding this clinic at all costs If you choose to visit, you're essentially risking your health and potentially ending up hospitalized Proceed with extreme caution if you decide to seek treatment here
Noormal O.
5 years ago
Bad!
Impossible to see doctor when sick
I'm seriously unwell, yet they refuse to schedule any consultations, rendering the entire general practitioner service utterly pointless.
Matthew A.
5 years ago
Bad!
Terrible wait and unhelpful staff at jenner practice
I would award zero stars if possible. Upon registering at the Jenner practice in February 2020, I was instructed to wait in the reception area. After nearly three-quarters of an hour, I was informed that I had essentially been overlooked. Furthermore, following my registration, I discovered that three crucial years of my medical documentation were missing. When I attempted to address this issue with the staff, their responses were unhelpful, discourteous, and they essentially implied that resolving the problem was my responsibility. I'm delighted to report that I've since found a new medical practice!!
Nicola R.
5 years ago
Excellent!
Friendly doctors made my checkup smooth
Scheduling visits is a breeze, and the medical staff have been incredibly supportive. A truly welcoming healthcare environment.