The Junction Medical Practice
Average! (64 reviews)
Average! (64 reviews)
Patient feedback reveals a mixed experience across the practice, with significant variation in service quality depending on which staff member patients encounter. Reception experience emerges as the most polarising aspect, with some patients praising courteous and supportive staff who facilitate smooth appointment booking and phone access, whilst others report dismissive, rude, and unhelpful reception interactions that create barriers to care. Communication challenges are evident, including phone access difficulties, appointment scheduling failures, and instances where patients report not receiving scheduled callbacks or having appointments lost from the system.
Medical care receives more consistent positive feedback, with patients frequently describing doctors as compassionate, responsive, and demonstrating professional expertise and excellent listening skills. However, some patients report experiences of dismissive attitudes, lack of compassion, and insufficient engagement during consultations. Several reviews highlight concerns about appointment availability and waiting times, with some patients experiencing significant delays in securing consultations or receiving test results.
The practice demonstrates organisational inconsistencies, with some locations and individual staff members receiving strong endorsement for efficiency and supportive communication, whilst others are criticised for disorganisation and poor coordination. Long-standing patients tend to report more positive continuity of care, though recent experiences suggest service quality may have declined in some areas.
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Reception
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Patient feedback reveals a mixed experience across the practice, with significant variation in service quality depending on which staff member patients encounter. Reception experience emerges as the most polarising aspect, with some patients praising courteous and supportive staff who facilitate smooth appointment booking and phone access, whilst others report dismissive, rude, and unhelpful reception interactions that create barriers to care. Communication challenges are evident, including phone access difficulties, appointment scheduling failures, and instances where patients report not receiving scheduled callbacks or having appointments lost from the system.
Medical care receives more consistent positive feedback, with patients frequently describing doctors as compassionate, responsive, and demonstrating professional expertise and excellent listening skills. However, some patients report experiences of dismissive attitudes, lack of compassion, and insufficient engagement during consultations. Several reviews highlight concerns about appointment availability and waiting times, with some patients experiencing significant delays in securing consultations or receiving test results.
The practice demonstrates organisational inconsistencies, with some locations and individual staff members receiving strong endorsement for efficiency and supportive communication, whilst others are criticised for disorganisation and poor coordination. Long-standing patients tend to report more positive continuity of care, though recent experiences suggest service quality may have declined in some areas.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Izabela S.
6 years ago
Excellent!
Dr. Hans and team made my day
Exceptional general practice with outstanding doctors, particularly Dr. Hans and Dr. Sheik. The reception staff, Jonathan and Odess, are equally wonderful. I've been with this medical practice for an extended period and couldn't be more satisfied.
Mania W.
6 years ago
Excellent!
Jonathan's Team Rocks After 6 Years
The staff here, especially Jonathan, are incredibly warm and welcoming. They've consistently provided exceptional care for me and my kids throughout our six-year relationship with this establishment.
Dany J.
7 years ago
Bad!
Painful Referral Mess with Unhelpful Staff
Attempting to contact this healthcare provider is a nightmare. Phone lines are virtually inaccessible, and when I finally reach someone, Dr. M prescribes over-the-counter medication at an inflated price. Her advice is to go to A&E if my condition worsens, which I do, enduring agonizing pain while waiting three hours. The A&E doctor contradicts my GP, declaring they can do nothing and sending me home with basic Paracetamol, instructing me to return to my GP for a referral. The next day, I secure an emergency appointment, only to encounter Helen, a receptionist who is unhelpful and dismissive, repeatedly refusing to address my concerns. After strongly asserting the seriousness of my situation, Dr. Sheik helps me obtain an expedited referral. I'm given a specific appointment time, but upon checking, I realize it's in the middle of the night. Attempting to clarify, I'm met with Helen's aggressive response - she interrupts constantly, falsely claiming I was informed about a virtual appointment and procedure details. Throughout this ordeal, I've been shuttled back and forth while suffering intense pain. The entire experience is utterly unacceptable and represents a complete breakdown of basic patient care.
Harriet W.
8 years ago
Average!
Unhelpful Receptionist Made My Visit Frustrating
The medical practice operates with an absurd dual-reception setup where one receptionist will flatly decline assistance if you're not specifically assigned to 'her' doctor's patient list. This creates significant frustration because the division isn't immediately apparent upon arrival, especially since the practice shares space with another doctor's office, meaning many first-time visitors will be confused. In my recent experience, she even refused to provide basic directions to my appointment room. Despite this issue, the alternate receptionist and medical staff are entirely professional and cordial.