The Junction Surgery

Staff took time to explain everything clearly

I had a truly excellent experience at this surgery. From the very beginning, I felt confident and well cared for. The clinician was highly professional, knowledgeable, and took the time to explain everything clearly and thoroughly. All my questions were answered with patience and care, which made me feel completely reassured. The team members were welcoming, respectful, and very supportive throughout the entire process. The clinic was clean, well-organized, and managed efficiently. I highly recommend this surgery to anyone looking for trustworthy, high-quality medical care. Thank you to the clinician and the entire team for your outstanding service.

Frustrating prescription delay drives patient crazy

I've been attempting to get a prescription approved for nearly a week now. I've inquired with reception three separate times about any potential issues. On the fifth day, the receptionist finally claimed they would mark the request as urgent. However, upon checking, the prescription remains unapproved. This means I'll have been waiting 8 days for a simple doctor's approval for a medication I've been taking for years - it's not even a new prescription. Typically, the pharmacy processes these requests within two days at most. Ten days to receive a repeat prescription seems ridiculous. Am I being unreasonable to find this completely unacceptable? I've explicitly informed them that I'm critically low on medication, but my concerns seem to have fallen on deaf ears. It feels like I'm repeatedly hitting my head against a brick wall with no progress. I've been a patient at this surgery for 68 years, and I can confidently say the service quality has dramatically declined over the past two years.

Smooth service with caring staff and doctor

Rushed to make the early morning appointment. Their callback system is efficient. Got seen the same day. The receptionist was incredibly friendly and accommodating. The doctor was excellent - personable and professional. Overall, a comforting and positive medical visit. David Allen.

Exceptional service that truly exceeds all expectations

The team consistently demonstrates exceptional service and commitment during each encounter.

Discriminatory care left me feeling deeply hurt

This medical procedure appears potentially discriminatory or unsafe for LGBTQ+ patients.

Terrible medical care that left me frustrated

Terrible medical practice with unprofessional personnel. I had to repeatedly contact them just to obtain the right medication, and when I sent a complaint email, they didn't even bother to respond. As someone who works in customer service, I recognize subpar service, and this surgery is absolutely unacceptable.

Exceptional service that truly exceeds expectations

Consistently exceeds expectations and goes the extra mile

Terrible service causing dangerous medication delays

ZERO STAR!!!! SHOCKING SERVICE On February 12th, I visited the clinic last Friday regarding a shared protocol for my RA methotrexate administration. Despite being told they have two admin staff, it appears no doctor has even glanced at the protocol letter, which was sent months ago. The receptionist claimed they urgently emailed the letter, but when I called today, suddenly there's no trace of the letter or protocol—absolutely nothing. This medical practice is absolutely unbelievable 😳! How can they consistently fail so spectacularly? It's completely unacceptable to keep patients waiting for critical medication and give them the runaround. Now I'll have to personally deliver the letter I was copied on because they can't get anything right whatsoever. OM...G!!! The service is terrible. I understand being busy, but their patient access is a nightmare—no same-day appointments, no callback option, just endless engaged tones until appointments are gone. I called struggling to breathe and was told by a receptionist I couldn't have an inhaler—since when can a receptionist make medical decisions? I received zero guidance about getting help, despite being sick for ten consecutive days and deteriorating. Eventually, 111 advised me, revealing that doctors keep appointments for such referrals—information I was never told. 111 immediately sent me to the hospital, and now I'm at Bardoc because they believe I need medical attention. I am absolutely disgusted by this practice's service.

Negligent care leads to life-threatening medical disaster

For six years, my medical records showed elevated cholesterol levels, yet the healthcare providers took no action until I suffered a heart attack. This is the sorry state of our local NHS - truly a National Horror Service. I'm frustrated and would gladly seek alternative care, but it seems all practices are equally negligent. It's deeply disappointing that an institution I've trusted for six decades has deteriorated to the point of being completely unrecognizable from its former self.

Terrible healthcare that fails vulnerable elderly patients

Absolutely appalling service deserving of zero recognition. Securing adequate medical attention for my homebound, critically ill grandmother has been an unending nightmare. The staff consistently demonstrate complete indifference, spinning contradictory narratives to avoid conducting home visits. Both administrative and medical personnel seem content to ignore consultant recommendations, essentially abandoning patients who are struggling. Their callous attitude suggests they're utterly unbothered by potentially fatal consequences of their negligence. The level of unprofessionalism is staggering - they appear willing to let patients deteriorate without intervention. This prolonged ordeal has been emotionally devastating, with zero progress despite our persistent efforts. Anyone wanting to prevent their loved one from experiencing a slow, agonizing decline should steer clear of this utterly incompetent medical practice. The suffering and frustration are beyond description.

Disappointing decline in care and compassion

The medical facilities at Alkrington and Junction have significantly deteriorated following the retirement of the previous partner physicians. Unlike Dr. Thomason, who was attentive and patient, the new partner GP comes across as dismissive, condescending, and uninterested in truly hearing patients' concerns. This approach has made medical appointments feel like an anxiety-inducing experience. In a particularly troubling incident, a letter was drafted regarding a vulnerable family member that contained inaccurate information and was not grounded in their actual medical documentation. After maintaining a long-standing relationship with this practice for more than two decades, I've concluded it's necessary to seek out a different healthcare provider.

Compassionate and quick medical support during tough times

Got a medical certificate quickly after experiencing an unexpected loss, and they took care of me right away. Though I'm not a frequent patient, this practice has consistently been reliable and helpful.

Fantastic healthcare with exceptional patient care service

From my previous encounter to now, this medical practice has significantly enhanced its services. The communication channels have been revamped, and they go above and beyond to secure same-day consultations, even if that means referring you to alternative locations. I received a callback after noon with an appointment in Heywood, and they even followed up via email. The level of care and efficiency is truly remarkable. I'm thoroughly impressed and encourage them to maintain this exceptional standard of service.

Terrible service from disrespectful and dishonest staff

Treated with absolute disrespect! Refused to provide services they're legally required to deliver! A manager who dismisses concerns and resorts to dishonesty when confronted! What a disappointment, this practice has completely fallen from its previous standards.

Friendly staff make this place absolutely wonderful

I've consistently had positive interactions with the staff, who have always been delightful. I believe any negative reviews are unfair, and I encourage people to give the employees a fair chance. They're doing their best with the tools available to them. Remember, life is too brief to dwell on negativity - maintain a positive mental attitude.

Worst medical experience ever with terrible customer service

Have to submit one star since the system requires it After spending 2.5 hours on the phone attempting to schedule a follow-up appointment for our child, we were disconnected while next in line. Consequently, we had to visit in person, only to be informed of a 4-week waiting period - completely unacceptable. We finally secured an appointment for our daughter, arriving at the surgery by 8am, only to be redirected to another location in Alkirington. The situation became even more absurd. Upon arrival, we were told to expect a 30-minute wait due to an earlier emergency (our 4:20pm appointment is now past 6:15pm, and we're still waiting). Why haven't the reception staff demonstrated the basic courtesy of communicating these delays? It's inconceivable that patients would be tolerated if they arrived two hours late for an appointment! We will definitely be changing medical practices after this complete mismanagement. Frankly, children could organize this more professionally than the supposed "experts" at reception! From examining previous reviews, it's clear this isn't an isolated incident, and despite promises made to another reviewer two months ago, their booking system remains fundamentally broken.

Terrible customer service that wastes my time

I'm not typically one to leave feedback, but I feel compelled to do so now. Their customer support is completely unresponsive - attempting to reach them by phone is an exercise in futility, as they consistently fail to answer regardless of when you try to contact them. The level of service is utterly unacceptable.

Frustrating communication with patch medical service

I'm constantly unable to connect. Whenever I send an email, their response instructs me to call, but their phone lines are just as frustrating as their junction service center.

Worst customer service ever nightmare phone experience

Attempting to connect via phone is an absolute nightmare. I wasted an entire day attempting to reach them, continuously encountering the same automated message about "high call volume" which persisted from morning until evening, spanning from 8am straight through to 5pm.

Terrible medical care leaving patient frustrated and ignored

Complete waste of medical professionals. I've visited this practice three times regarding my hypertension, and they've done absolutely nothing to address or improve my condition.