The Killingholme Surgery

Patient Experience Summary

Feedback reflects a mixed experience across the practice. Positive comments highlight the reception experience and courtesy of front desk and pharmacy staff, with several patients noting straightforward appointment availability and efficient booking processes. The care experience receives praise for a welcoming and helpful approach from clinical teams. However, some patients raised concerns about respect during consultations and communication around their medical concerns, with one patient reporting that their symptoms were not taken seriously during an appointment. Access to appointments appears to be a strength, with one patient able to secure a same day slot after contacting the practice in the morning. Overall, the practice demonstrates strong organisation and responsiveness in appointment booking, though there are isolated concerns about how patient concerns are addressed during clinical interactions.

Patients who had positive experiences emphasised the professional approach across reception, nursing, dispensing, and clinical services. The booking experience was specifically noted as straightforward and hassle free compared to other practices. These patients reported confidence in the service and felt their needs were consistently met. Conversely, feedback indicating dissatisfaction centred on care quality concerns and whether patient perspectives were given appropriate consideration during appointments, suggesting an area where consistency in approach may need attention.