The Lakes Medical Practice

Great service at friendly medical practice

I visited the medical facility today and my encounter was truly excellent. My medical concern was addressed promptly, and the front desk staff member Julie was extremely compassionate and supportive.

Caring doctors offset by frustrating administrative experience

The medical professionals are compassionate and skilled, but the front desk personnel consistently display a dismissive and abrasive attitude, often making hasty judgments without proper listening. When seeking a vaccination appointment, one might logically press the appointments button, only to find it bizarrely categorized as a general inquiry. To actually schedule, you must wait until after 11 and navigate to a different menu option—a frustratingly counterintuitive process.

Unprofessional and dangerous pediatric care experience

This medical office is absolutely not child-friendly. I strongly advise against bringing kids here. The environment is completely unsuitable for young patients, and the staff seems incredibly impatient and unwelcoming to children. Parents should seek alternative healthcare providers that are more accommodating and understanding of pediatric needs.

Amazing doctor and staff at local clinic

I must express my gratitude for Dr. Baldeep Singh, who exemplifies professionalism, compassion, and empathy. He's an exceptional listener and incredibly courteous. No request seems too challenging for him. Additionally, the receptionist - I believe her name is Vicky (though I apologize if I've misremembered) - was equally wonderful. She was extremely helpful and accommodating. Heartfelt thanks to both of them! ❤️

Terrible service and uncaring medical practice nightmare

I've been a patient at this medical practice for almost two decades with no initial problems. However, the constant turnover of receptionists has become unbearable. They display terrible attitudes, and one staff member even hung up on me during a call. Managing appointments is incredibly difficult, especially since I'm dealing with a chronic illness - it's like trying to accomplish the impossible. The lack of compassion is shocking. Recently, I arrived just a few minutes late for a crucial blood test, and the nurse refused to see me. Despite explaining the test's importance, I was instructed to call and reschedule, even though I was standing right there in the surgery. I've submitted numerous complaints that have been completely ignored, and my repeated attempts to speak with the practice manager have been futile. As a result, I am now prepared to escalate this matter and seek resolution through other channels.

Fantastic service with amazing helpful staff

Consistently supportive, I can't express my gratitude enough! Once more, on today's date, I called with a question and was greeted by an incredibly accommodating receptionist. Truly, this is hands down the most exceptional medical practice I've ever encountered - many thanks once again!

Exceptional care from compassionate medical professionals

The reception team was incredibly courteous and well-organized, and Dr. Khan demonstrated exceptional patience, politeness, and professionalism. He put me completely at ease, listened attentively, and made me feel genuinely heard and respected. I'm thoroughly satisfied with the entire experience 😊

Lifesaving service with compassionate and quick medical help

Reached out to reception with a pressing medical need, and their resourceful staff member promptly arranged for Dr. Khan to call. Within two hours, my husband was prescribed antibiotics. As a healthcare professional, I understood the necessity of medication for a catheter patient. Immensely grateful for their swift and attentive service. Xxxxxx Alyson re barry

Unprofessional and dangerous medical malpractice nightmare

The healthcare professional drawing my blood completely skipped sanitization protocols and handled the procedure without protective gloves. Her casual justification was simply claiming my hand appeared clean.🤦🏻‍♀️

Exceptional service that truly understands my needs

Skilled, well-informed, and compassionate

Terrible customer service ruins healthcare experience

The receptionist's demeanor was appalling. I called at 8:15 am and had to dial 23 times before reaching someone. Despite having a 9 am appointment, I explained to the receptionist that I work alone and cannot leave my job. I politely requested if they had any slots after 3 pm when I finish work. She rudely responded that I cannot "pick and choose" appointments, essentially telling me to call back tomorrow morning (only to likely face the same situation) or take a day off hoping for available time slots. With my multiple health complications, I ironically ended up hospitalized the very next day.

Compassionate care in a challenging healthcare environment

Arguably the most exceptional medical practice I've encountered. Despite their incredibly hectic schedule, no request is too challenging for them. While numerous individuals are prone to hastily condemning the NHS and posting frustrated complaints, these healthcare professionals are genuinely doing their best with constrained resources. Sincere appreciation to Sharon B (and the entire team). Kev.

Frustrating healthcare service with poor communication

My children are suffering from eczema and experiencing sleep difficulties lately. Initially, on 27/12/2024, I contacted the clinic and was informed they only handle emergency situations. I assumed this was due to the Christmas holiday period, so I attempted to call again on 30/12/2024. They deemed my case non-urgent and scheduled an appointment at Silverdale, which I found confusing and ultimately missed. When I called again on 31/12/2024, they repeated that they were only managing emergency cases. I inquired whether this was holiday-related, but the staff member stated this had been their policy for two years. The representative seemed to believe I was simply seeking repeated hydrocortisone cream prescriptions, but the reality is my children are unable to sleep because of their eczema. If Lake GP maintains such a policy, they should ensure their staff can ask comprehensive questions to truly understand patients' situations. Moreover, hospital emergency departments are strictly for critical emergencies. If general practitioners are only accepting urgent cases, what avenue exists for addressing routine medical needs?

Worst receptionist ever rude and unprofessional

Julie, the receptionist, displays an absolutely appalling demeanor. Her interpersonal communication is severely lacking, and her overall attitude is completely unacceptable. This medical practice urgently requires a comprehensive staff evaluation by the NHS.

Caring and efficient medical team at their best

I consistently experience exceptional service from the staff at this medical facility, with doctors and nurses who are both well-informed and compassionate when addressing my concerns. While scheduling appointments can be challenging, this is a common issue across healthcare providers, and it doesn't detract from the overall quality of care.

Swift and compassionate medical care

I have absolutely no complaints about this medical practice. When I was seriously ill, I was fortunate to secure a same-day consultation. The staff member who handled my phone call was incredibly supportive and compassionate. Similarly, the receptionist at the front desk was courteous and accommodating.

Frustrating missed appointment with poor communication

I scheduled a consultation via telephone for 25/10/24 at 2:50 PM, and upon arrival at the designated time, I discovered the appointment had been unilaterally shifted to 1:50 PM. Consequently, I was marked as having missed the appointment and was informed I would receive a formal notification, yet they inexplicably sent a message to an incorrect contact number.

Terrible medical care that left me in pain

I've encountered multiple instances of misdiagnosis and poor communication from two doctors and the first contact Physiotherapist at this medical practice. As a result, I'm switching to a healthcare provider that actually listens to patients. My initial visit in July was for severe back pain, and the doctor prescribed Zapain, which provided zero relief. I was subsequently rushed to A&E within two weeks. Upon returning, Dr. Mason incorrectly labeled my condition as "chronic back pain," which was entirely inaccurate. Frustrated, I invested £350 in a private MRI that revealed significant back issues, including disc degenerative disease, osteoarthritis, a bulging disc, and sciatica. The first contact Physiotherapist initially recommended private physiotherapy and electrotherapy. Recently, after experiencing a debilitating back spasm that left me immobilized, I consulted the same Physiotherapist. Ironically, he now advised against private physiotherapy, claiming it wasn't effective due to my stiffness, and questioned the electrotherapy approach—which he had originally suggested! I'm now living in constant anxiety about my back's condition, and these healthcare professionals seem completely indifferent. Their consistent dismissal of my concerns is appalling, and I've decided to terminate my relationship with this practice. Despite having minimal prior medical needs, I'm utterly disappointed by their complete lack of competent care and would strongly advise others to avoid this medical facility.

Unprofessional staff mistreats special needs patient

The front desk staff were shockingly unprofessional. When my autistic nephew came for his appointment, the receptionist displayed appalling behavior, openly mocking my sister right to her face. This medical practice absolutely requires a formal complaint and thorough investigation into their staff's conduct.

Mixed care with frustrating front desk experience

I've been thoroughly impressed by the medical professionals at this clinic, who demonstrate remarkable skill and dedication. Nevertheless, my encounters with the front desk personnel have fallen short of expectations. Despite voicing my concerns about their lack of sensitivity, especially regarding support for patients with autism, I was told the receptionist was "attempting to help." In reality, I found these interactions more anxiety-inducing than constructive. On a brighter note, Tracy emerged as a standout employee who genuinely demonstrated compassion and went above and beyond to provide assistance, which I deeply valued. It's regrettable that the subpar reception experience somewhat diminishes the exceptional medical care delivered by the physicians.