The Lakes Medical Practice

Supportive service during challenging pandemic times

You've been incredibly supportive whenever I've reached out, and I truly appreciate your dedication during these challenging circumstances :)

Sharon made my day with exceptional service

My experience has been pretty standard, with no major complaints. The service is on par with most businesses - sometimes things might not be perfect, but that's just how it goes. What truly sets this place apart is Sharon, an exceptional staff member who is simply outstanding. Her politeness, warmth, and incredible helpfulness are remarkable. She consistently goes above and beyond to ensure promises are kept. If more people approached their work with her level of dedication and compassion, the world would be a much better place.

Exceptional care and service every single time

Throughout my visits, the staff at the front desk and the medical professionals have consistently demonstrated exceptional helpfulness, and I can honestly say that I've never encountered any issues during my time at this practice.

Worst customer experience ever avoid at all costs

Absolutely dreadful service, consistently disappointing without fail!

Terrible customer service at medical practice

Brushed aside by the front desk staff, then received a dismissive text message from a physician downplaying my concerns entirely.

Terrible medical care that left me frustrated

Utterly appalling encounter. Subpar treatment from physicians and personnel.

Great medical care with friendly professionals

The medical team here is incredibly supportive, and I've consistently had smooth experiences without any complications during my visits.

Terrible doctor with zero compassion for patients

I consulted Dr Pemberton and was thoroughly dissatisfied with her professional approach. I am not someone who frequently seeks medical attention unless absolutely necessary or when I require critical health insights. Her level of care was substandard, and she appeared completely indifferent to my medical situation. I endured a 20-minute wait before being seen, and when I finally met with her, the consultation felt hurried and perfunctory. I have definitively decided to avoid Dr Pemberton in the future. Her demeanor was unprofessional and she demonstrated a distinctly discourteous manner throughout our interaction.

Prescription nightmare causing unbearable patient suffering

Absolutely appalling, my partner has been struggling to get his prescription, originally issued in A&E, converted from a white form to a green form for 48 hours now. He's experiencing excruciating pain and desperately requires his medication, yet the situation remains unresolved.

Compassionate care for mental health struggles

Living with PTSD and bipolar disorder can make life challenging, and my mental health can be unpredictable. However, this medical center has been incredibly supportive and understanding. I have nothing but praise for their entire team, with special recognition for the reception staff. Vicky and Barbara in particular have been absolutely wonderful and made me feel truly cared for.

Frustrating healthcare communication and endless delays

Communication is strictly limited to text or written correspondence from the state: following a recent test, a reappointment for retesting is requested. Attempting to schedule this follow-up becomes an ordeal in itself. The process is incredibly frustrating, dragging on endlessly, ultimately resulting in patients being forced to seek emergency care at A&E while desperately trying to obtain assistance from their GP. When inquiring about the reason for the retest, patients are simply told they must consult a doctor, with the possibility of a physician calling back in 13 days - an unacceptably long and inefficient waiting period!

Terrible service but great pharmacy saves day

Can never get through on the phone lines. Their customer service is incredibly dismissive, with staff consistently providing unhelpful and indifferent responses. I strongly believe this business warrants a formal inquiry into their practices. Despite these significant issues, the pharmacy section is absolutely outstanding and operates at an exceptional level.

Terrible customer service at this unprofessional place

Absolutely terrible! The front desk staff appear completely incompetent and are failing miserably at their basic responsibilities.

Exceptional care at this welcoming medical practice

Excellent experience. Each physician at this clinic has been meticulous and personable.

Frustrating healthcare experience with unresponsive staff

Scheduling an appointment requires a staggering six-week lead time, unless you're prepared to instantly abandon your plans and rush to the doctor's office. The general practitioners I've encountered seem utterly detached from patients' concerns. The front desk staff are equally dismissive and unaccommodating. During one visit, I endured a wait exceeding half an hour, and when I inquired about the delay, I was curtly informed that my options were to reschedule or continue waiting, with no clarity on the potential duration of my wait. The entire experience feels frustratingly impersonal and disorganized.

Compassionate care during our most challenging time

During this challenging time of supporting a loved one battling cancer, I want to express my deepest appreciation for the exceptional care and compassion shown by the entire medical team. Dr. Salim and the staff, including the receptionists and pharmacy personnel, have consistently demonstrated outstanding professionalism and responsiveness. They have handled every single request with remarkable speed and thoroughness, providing immense comfort and support during this difficult journey. Their dedication and kindness will forever be remembered and cherished. Mrs Brady.

Terrible healthcare leaving patients abandoned and frustrated

An utter disappointment of a medical facility, once renowned for excellent care, but after repeated failures affecting both myself and my aging mother - ultimately resulting in her hospitalization - we've conclusively decided to switch providers. Upon attempting to transfer our medical records, we were informed they're currently dispatching records for 150 patients to new practices. What does that reveal about their competence??? The clinic is filthy, unsanitary, and the physicians demonstrate complete indifference, seemingly more invested in googling symptoms and monitoring the time rather than delivering proper medical treatment!! Save yourself the trouble and steer clear!!!

Caring medical centre with dedicated staff and challenges

This medical facility operates under significant pressure but manages effectively. My spouse and I have been registered here for several years and remain thoroughly satisfied with the centre's overall performance. The reception staff and administrative team are consistently professional, and the medical personnel—especially Dr Khan, Dr Roberts, and Beverley Jones—demonstrate impressive competence. We have encountered no difficulties when scheduling consultations through various channels, whether by telephone, in-person, or via digital platforms. The only notable challenge, which is frankly common to many healthcare locations, relates to parking availability. With limited on-site spaces, visitors might occasionally need to seek street parking during peak hours.

Great healthcare at lakes medical practice

I've been a patient at Lakes Medical Center for half a decade, and their general practitioners consistently demonstrate both professionalism and warmth. Throughout my time here, I've experienced nothing but top-notch care, and I can confidently say the service is truly exceptional.

Convenient clinic with one dismissive doctor

Online scheduling is super convenient with easy late appointments. However, Dr. Parkar's bedside manner leaves much to be desired - he came across as dismissive and his attitude was off-putting. Aside from him, the rest of the medical team and staff seem perfectly pleasant and professional.