The Light Surgery

Decent care despite frustrating administrative challenges

Despite occasional challenges with GP's patch request availability and lengthy phone wait times for scheduling, I've experienced prompt and quality care at this practice. The physicians are skilled, and when patches are functioning, same-day appointments are frequently accessible.

Disappointing service from unhelpful employees

Unhelpful and disorganized employees who seem completely uninterested in providing any meaningful assistance or customer service.

Terrible medical experience that left me frustrated

Absolutely dreadful surgical experience - personnel completely unresponsive to calls - scheduling an appointment is an arduous process and the staff's demeanor is utterly unprofessional

Exceptional newborn care beyond our highest expectations

We are incredibly grateful to The Light Surgery for their exceptional, caring, and prompt medical attention, particularly in supporting our infant's health needs.

Terrible receptionist ruined my entire healthcare experience

The customer service here falls short of expectations. I'm thoroughly frustrated by one of the front desk staff members. Her demeanor is discourteous and she displays a clear lack of professionalism. Such an approach is completely inappropriate, especially in a medical environment where compassion and understanding are crucial.

Improved service but staff experience needs work

Capacity has gotten better after recent updates. Navigation feels smoother now. The GPS team seems to consist of very junior or newly certified professionals. They're impressively detailed in their approach, which is commendable. Still, the facility could benefit from having some seasoned staff members. I've upgraded my rating from a single star two years ago to three stars, especially after witnessing the complexity of my daughter's procedure. I'm even suggesting she consider this location. Credit where it's due - they do actually respond to concerns.

Terrible service that left me completely frustrated

Complete and total farce! I've been a patient at this medical practice for quite some time, and now out of nowhere when I'm seeking a doctor's consultation, they claim I'm not even registered with their surgery?!?! They've provided absolutely zero reasoning, despite my having had a consultation just months earlier... truly, this establishment deserves to be shut down. Their level of administrative ineptitude is absolutely appalling!

Terrible nhs service that wastes my time

Abysmal Customer Support. I've been attempting to schedule an appointment endlessly. Their phone line consistently leaves me on hold for quarter of an hour with zero acknowledgment. Completely squandering the NHS fees I've paid.

Friendly and professional healthcare team that cares

Throughout my two-year journey with this medical practice, I've consistently been impressed by the exceptional staff. From the welcoming receptionists to the compassionate doctors and nurses, everyone here provides a warm and professional experience.

Frustrating online system fails at booking appointments

I've attempted to register with this medical practice both online and in person during two separate visits. Despite these efforts, I've been consistently thwarted in securing a virtual consultation because their digital system is completely non-functional. It's utterly futile to maintain an automated booking platform that fails to deliver its most basic purpose...

Worst company ever terrible customer service nightmare

These folks provide an absolutely abysmal customer experience. I strongly advise against doing business with this company.

Terrible service from lazy and uncaring staff

Absolutely terrible staff, completely unmotivated and lazy, constantly lounging around the reception area without performing any duties. Their lack of professionalism and indifference towards customers is shocking. I've personally observed their complete disregard for service, and it's incredibly disappointing. Truly awful experience.

Fantastic care from sara and georgia at surgery

Updated on 14th March 24: I've been a patient at this medical practice since 2017, and I can confidently say that *Sara* and *Georgia* have consistently delivered outstanding patient care. Their approach is marked by extraordinary compassion, collaboration, and genuine concern for patients' well-being. The level of commitment they demonstrate in creating a positive healthcare experience is truly praiseworthy. **************** Old feedback: When I joined this GP practice in 2017, my overall experience has been remarkable. I've observed substantial enhancements over the years, and the staff, especially Sara, has been remarkably warm and always welcomes me with a radiant smile. Sara demonstrated exceptional commitment by attempting to arrange an urgent appointment for my mother after understanding her medical situation. This practice is undoubtedly my preferred healthcare provider. However, I did experience an unpleasant interaction with an unprofessional and discriminatory receptionist back in 2017, and unfortunately, I've recently encountered her again. I intend to minimize interactions with her and will proactively request an alternative receptionist if needed, just as I did when I previously dealt with an discourteous physician.

Worst medical experience ever dangerous and unprofessional

An absolute menace to patients. Completely incompetent and unethical, they consistently fail to honor scheduled times and arbitrarily alter prescriptions without warning. I emphatically urge everyone to steer clear of this establishment!

Terrible customer service from unresponsive gp staff

My GP contacted me about creating an app early in the morning, but their communication is abysmal. Their phone lines are consistently unresponsive, forcing patients to wait endlessly or experiencing suspiciously frequent engaged tones. Moreover, the reception staff are completely unhelpful and display a dismissive, condescending attitude.

Terrible customer service from pharmacy

As of March 13th, more than two days have passed since I was assured on March 10th at 8:49 that a pharmacist would contact me, yet I have received absolutely no communication.

Compassionate nurses made my blood test stress-free

The phlebotomists who conducted my blood draw today were truly wonderful. They helped alleviate my anxiety and demonstrated exceptional compassion. While I haven't interacted extensively with other healthcare professionals at this facility, these two individuals were outstanding - I'm incredibly grateful :)

Frustrating nhs experience leaves patient in pain

I requested time away from my job to undergo a blood test, and was penalized simply for being 10 minutes late. The receptionist was completely uncooperative and unwilling to assist me. It's truly disappointing, especially considering I'm dealing with a leg condition causing significant pain that impairs my mobility. My scheduled appointment was specifically for today, 03/28/2024, as directed by my doctor. This situation is absolutely infuriating - the healthcare system in this country is rapidly deteriorating. I've been waiting in the queue for my surgical procedure for an entire year, and absolutely zero progress has been made. Thanks a lot, NHS!!! We pay our taxes diligently only to receive the most substandard medical service imaginable.

Terrible healthcare experience with unhelpful medical staff

Steer clear of this medical practice! Scheduling an appointment is impossible - no staff available for blood work - directed to LGI for testing! Lack of a general practitioner to review findings - pharmacist provided partial results - claimed inability to interpret the remaining test. Scheduled a phone consultation - zero follow-up - no record of the appointment at the surgery! Instructed to book through Patch system, only to discover it's non-functional. Still awaiting a discussion about test results after 4 weeks. Their service is absolutely terrible.

Compassionate care made my blood test bearable

Sophie demonstrated exceptional compassion and empathy during my blood draw, transforming what could have been a stressful encounter into a remarkably pleasant experience. She was an outstanding nurse who truly went above and beyond. Additionally, the receptionist was equally considerate and accommodating.