The Light Surgery

Terrible experience that i deeply regret

Steer clear of this place. Terrible

Frustrating prescription process with poor communication

Obtaining a prescription has been incredibly challenging, and communication via telephone has been equally frustrating.

Terrible experience with unhelpful customer support team

Terrible customer support experience

Worst medical practice ever with terrible service

I'm still waiting on my test results. They claim no test was even conducted. My appointments are consistently disorganized. Despite arriving 5 minutes early, I'm always left waiting around 30 minutes before being called in. They seem unable to locate my scheduled appointments. When I try calling in the morning, no one answers the phone. Their system indicates only 3 people are queuing, yet I've waited an hour with no response, forcing me to hang up. This is happening right now. I've struggled multiple times just to book appointments. It's incredibly frustrating and a complete waste of my time. I'm seriously considering changing my general practitioner.

Terrible service and frustratingly slow response times

The front desk staff are completely ineffective... it took over seven days to obtain a referral document, and then another three days just to get a physician's signature. It's no surprise this place only deserves a two-star rating.

Terrible telehealth service with constant unavailable patches

Their online consultation platform is completely ineffective. The supposed new "patches" system is perpetually unavailable and fails to meet any reasonable standard of service.

Terrible healthcare experience with my sick infant son

Wow, I used to think the negative feedback was exaggerated until I experienced it firsthand!!!!!!! My little boy was dealing with a viral rash and fungal condition, and despite the doctor examining him, they failed to forward his medication to the pharmacy. I ended up waiting more than 4 hours and attempted repeatedly to have them send the prescription, but nothing worked. The phone support was absolutely terrible - I was stuck on hold for over an hour before the call disconnected completely… It's truly heartbreaking how poorly they handle patients, especially when it involves a vulnerable infant like my son… The initial registration process was incredibly slow and complicated before I could even schedule the appointment… truly disappointing!

Fantastic medical care from dr zara's team

I'm completely puzzled by the negative feedback! My interaction with Dr Zara and the front desk staff was absolutely fantastic. Having resided in ten diverse countries across Europe and abroad, I can confidently say that this surgical center provides an exceptional experience. I'm thoroughly impressed and give them a perfect rating. Sincere appreciation for their outstanding service.

Terrible customer service at this medical practice

The customer service is truly terrible, with the receptionist consistently appearing miserable. During my two recent visits to the surgery, I witnessed the receptionist engaging in heated disputes with other patients on both occasions. Her demeanor is discourteous, and she demonstrates a clear incompetence in her professional role, suggesting she is fundamentally unsuited for this position. Overall, the staff's attitude seems focused solely on dismissing patients as quickly as possible. I'm perplexed about the manager's role - are they completely oblivious to these ongoing issues? How can they ignore the mounting stream of grievances and not take steps to enhance the service quality?

Terrible service puts patients health at risk

I've been a patient at this medical practice for four years, and the reception staff's service has deteriorated dramatically in recent times. Today, when I reached out with worries about a lump and several concerning symptoms, they flatly refused to schedule an appointment. I explicitly stated I wasn't demanding an immediate slot, yet they still insisted I visit a walk-in centre. This isn't the first time they've been dismissive; previously, when I contacted them about my heart condition, they responded with similar indifference. This latest incident is the final straw for me, and I'm seriously questioning how they can continue operating with such a blatant disregard for patient care. I will definitely be seeking medical services elsewhere.

Dramatic turnaround from terrible to surprisingly good gp

While not yet perfect, the practice has undergone substantial enhancements across multiple areas over the past 18 months. Previously, this was genuinely one of the most subpar GP practices I'd ever been registered with, but they've made remarkable progress. The e-consult service, in particular, is remarkably efficient—almost miraculous by typical NHS standards.

Terrible medical experience with unhelpful staff

Absolute nightmare of a surgical experience. Completely inaccessible and unresponsive, with zero regard for patient concerns or communication. Truly the most frustrating medical procedure I've ever encountered.

Frustrating wait times for medical care

Getting a timeslot here is like trying to catch a unicorn - practically impossible.

Frustrating medical referral nightmare with no resolution

I initially visited a medical appointment regarding a lump under my arm approximately a year ago and was directed to the breast clinic. During that consultation, the professional stated it wasn't breast-related. Initially, the lump didn't worry me as it remained unchanged and painless. Recently, however, it has increased in size and begun to cause me significant concern. On 13/06/2023, I attended an appointment where I was told I would be referred for an ultrasound. After hearing nothing, I emailed requesting an update and was advised to contact Yorkshire Health Solutions. Upon calling them an hour later, they had no record of me and claimed they would reject the referral as my specific issue was outside their scope, suggesting I should be referred to the hospital. I then contacted my surgery, explaining they had provided incorrect referral information - a situation I found absolutely unacceptable and poorly documented. After hearing Yorkshire Health Solutions wouldn't handle my case, they instructed me to contact the hospital. The hospital's radiology clinic explained they received my referral on 20/06/2023 but bounced it back to the surgery, stating I needed a breast clinic consultation first. When I mentioned I'd already attended the breast clinic, they claimed my GP hadn't included this information and a new referral would be necessary. I called the surgery again and explained everything to the receptionist, who promised to urgently contact my GP for a comprehensive referral. Today, 12/07/2023, upon emailing for an update, I was again told to contact Yorkshire Health Solutions - a suggestion I find absolutely ludicrous, having already explained they cannot manage my case. Not only have I previously mentioned my father's lymphoma cancer death, but I've now been shuttled between departments for a month with zero progress. It shouldn't be my responsibility to continuously track my medical treatment while managing my professional life. Fortunately, I checked for updates last week; otherwise, I'd be completely unaware my referral was rejected on 20/06/2023. I feel entirely neglected. Already managing mental health treatment, I cannot tolerate such incompetent medical management. Previous experiences with inconsistent prescriptions and cancelled appointments were frustrating, but this situation is completely unacceptable. I've completely lost confidence in this practice. While awaiting a call from the surgery manager - which I doubt will actually occur - I am absolutely committed to changing GP practices immediately. I feel entirely invisible as a patient, having seen a different physician during each interaction.

Amazing support when i needed help

Exceptional Customer Support

Terrible customer service and wasted my time

I was stuck on hold for an excessive amount of time. When someone finally picked up, they merely said "hello" before the call abruptly disconnected. Now I'm forced to go through the entire waiting process again and waste another half hour of my time.

Great gp with helpful staff and convenient location

This medical practice has been incredibly supportive during various health challenges, with welcoming personnel and consistent availability of physicians when needed. Their online consultation platform is an extremely convenient option. Situated in the heart of the city, the location offers excellent accessibility for patients traveling to and from appointments. The dermatology team has been particularly exceptional, playing a crucial role in my healing process. My sole critique relates to their telephone communication, which can be frustratingly unpredictable. While some mornings allow for immediate connection, other times patients may endure lengthy wait times of up to three-quarters of an hour. This communication inconsistency requires urgent improvement.

Great care and genuine listening experience

I utilized the online consultation service today and had a scheduled appointment at 10:30 AM. The administrative team is wonderful, and the physicians are both proficient and compassionate. I felt my doctor took the time to listen carefully and truly understand my medical concerns. Throughout all my interactions with this practice, I've consistently received exceptional care.

Worst customer service ever experienced

Absolutely comical customer service. For an entire week, I've been attempting to schedule an appointment, only to be met with constant rejection. Today, after enduring a 40-minute wait, the representative claimed there was no signal and couldn't hear me. When I requested a callback, she flatly refused and abruptly ended the call, leaving me frustrated and unassisted.

Disappointing registration with unhelpful medical practice

I meticulously completed the registration procedure for this surgical center, submitting every requested document, only to discover during my illness that they completely disregarded my application and took no action whatsoever.