The Limes Medical Centre

Frustrating experience with terrible medical service

I've been persistently attempting to contact the medical practice twice daily for a month straight. Each call results in either being disconnected or being told no consultation slots remain. The process of securing an appointment has become completely unmanageable, and I'm now seriously considering changing my healthcare provider.

Terrible service and attitude at this medical centre

ABSOLUTE NIGHTMARE. Even if you're critically ill, these disrespectful front desk staff will treat you with complete contempt, and when I raised my concerns with the practice manager, he showed zero empathy or offered any resolution. It's baffling how these employees can be so unprofessional, seemingly despising both their patients and their own roles. Their attitude is so toxic that they've completely abandoned the fundamental principles of compassionate healthcare and NHS values. This medical centre used to be exceptional in the past. Now they've completely destroyed its reputation. I'm convinced most of the positive reviews are fabricated by their own staff. Don't be deceived.

Terrible customer service at medical centre nightmare

The receptionist's attitude is absolutely appalling. I can't comprehend why someone would work in customer service with such a terrible demeanor. The staff member consistently interrupted me during my calls. I made repeated attempts to communicate, and when finally answered, the receptionist sighed and cut me off mid-sentence. Their unprofessional behavior is a constant issue. I escalated my complaint to the practice manager, who reviewed the call and offered weak justifications. When I highlighted the ongoing rudeness, he dismissively stated he could only address the current problem. His response was nonsensical - what's the point of management if they can't effectively listen and resolve issues? He even had the audacity to suggest I should be grateful he reviewed the call quickly, as if doing the bare minimum is some extraordinary favor. The doctors advise patients to contact them about problems, but reaching them requires battling through hostile receptionists who display contemptuous attitudes with their sighs and tutting. Getting an appointment seems nearly impossible, and they've essentially eliminated face-to-face consultations. Without exaggeration, this is potentially the most inadequate medical center I've ever encountered.

Worst customer service ever frustrating experience

I've been attempting to schedule an appointment by phone both morning and afternoon for almost a fortnight, but I'm constantly met with disconnected calls. On the rare occasions I actually get through, all available slots have already been taken!!!

Terrible service and impossible appointment scheduling nightmare

Absolute nightmare of a medical practice! The front desk staff desperately need an attitude adjustment! Their rudeness is off the charts!!!! Try calling at 8:30 and by 8:35 every single appointment slot has mysteriously vanished. This makes zero sense since booking a consultation shouldn't take more than a few minutes. I'd honestly prefer to endure my health issues than deal with their abysmal customer service. They don't even merit the single star rating I'm giving them…

Incredible family doctor with top-notch service

I've been a patient at this medical practice for over two decades. They're my family's healthcare providers, and while there were initial challenges, they've significantly improved their systems, particularly with appointment scheduling. Nowadays, I can almost always secure a same-day appointment, which is incredibly convenient. Dr. Dadheech and her team are exceptionally professional and compassionate, taking patient concerns seriously. They're proactive about referrals and don't just repeatedly prescribe medications, but genuinely investigate underlying health issues. What truly sets them apart is their responsiveness to patient feedback - they've even added more telephone lines to ensure every call gets answered! The staff, including Shelly and Laura, are outstanding, and the doctors, including locum physicians, are top-notch. To anyone criticizing this practice, I'd suggest exploring other options - you'll quickly realize how exceptional this surgery really is. They've earned a solid 9/10 in my book, and I'm grateful for their commitment to patient care.

Frustrating clinic with zero helpful scheduling

Scheduling an appointment here is a constant struggle. Their instructions are inconsistent - first they tell you to call at 8am, then redirect you to call at 4pm. When you follow their guidance and call at 4pm, there are still no available slots. To make matters worse, they eventually stop answering the phone altogether, leaving you completely frustrated and without any resolution.

Exceptional surgery with caring and professional staff

I've been a patient at this medical practice for nearly two decades, and I've consistently had a seamless experience getting appointments. The reception staff are consistently professional and helpful, with Shirley and Laura being particularly outstanding - they're truly exceptional. They've been incredibly supportive, especially when my premature daughter needed medical attention, and she's now a healthy 8-year-old. I've never felt let down by either the receptionists or the doctors regarding my family's healthcare needs. They always ensure I receive an appointment or a suitable alternative. The doctors here are truly remarkable, providing excellent care for myself and my children. Dr. Dadeech, in particular, has been instrumental in managing my son's eczema, prescribing medication that has significantly improved his condition. I'm grateful to all the permanent and locum doctors at this surgery who demonstrate such high-quality care. Your dedication and professionalism are deeply appreciated - please continue your excellent work.

Terrible service and attitude at lime medical centre

The reception team, particularly Mrs. Shirley, along with the medical staff, display a shockingly poor attitude and lack of professional conduct at Lime Medical Centre in Birmingham. Their behavior is consistently discourteous and inappropriate for a healthcare setting.

Compassionate care during my important transition journey

The medical professionals provided exceptional support during my transition process. The front desk staff are incredibly kind and attentive, consistently going above and beyond their standard responsibilities to assist patients.

Terrible experience with unprofessional medical staff

Absolutely terrible surgical experience, with unresponsive staff and a receptionist who was incredibly discourteous and unprofessional.

Excellent service with knowledgeable and friendly team

The team demonstrates exceptional expertise and knowledge, and they consistently deliver outstanding results. :)

Excellent care from a trusted medical professional

Throughout my years as a patient, starting from my teenage period, I've consistently experienced warm, helpful interactions with both the front desk team and Mrs Dadheech, who have always been courteous and communicative.

Terrible service and endless phone hold nightmare

Absolute nightmare of a medical practice! Called at 8:30 am to schedule an appointment, only to be left waiting on hold for 10 minutes. When they finally answered, they claimed all appointments were booked for every single day. Whenever I tried to secure a slot for the next day, they pushed me back by two weeks. I'm definitely switching healthcare providers immediately.

Terrible surgery with awful service and uncaring staff

This medical practice is absolutely dreadful. They consistently refuse to schedule appointments for young children, and the situation is no better for adults. The staff are incredibly discourteous and show zero concern for patients. The receptionists are terrible, and the doctors are equally incompetent! This clinic deserves to be shut down or reported to the health authorities immediately!! Absolutely despicable!!!

Terrible doctor who puts patients health at risk

Absolute nightmare of a medical practice. The doctors show zero compassion for patient well-being. Steer clear of this clinic unless you're looking to rapidly deteriorate in health.

Terrible healthcare experience at this neglectful medical centre

Absolutely dreadful service where patient care is clearly not a priority. The consultations are ridiculously brief, with just 10 minutes allocated, which is barely enough time to describe your medical concern before being rushed out. Doctors seem disinterested and constantly rotate, preventing any continuity of care. You're fortunate if you can even discuss a single health issue during your appointment. It feels like patients are merely viewed as financial transactions, with the practice prioritizing volume over quality to maximize NHS funding. Their reputation is terrible, backed by numerous negative reviews that they arrogantly ignore. This is undoubtedly the worst medical center in the United Kingdom. I strongly encourage others to share their experiences to force some accountability from the surgery or NHS.

Friendly office with space for kid entertainment

Brought my child to the clinic for an appointment, and I was immediately impressed by the pristine environment and convenient parking. It would be great if they could add a small play area or activity zone for kids, especially since the waiting room is spacious enough to accommodate such an addition.

Terrible experience with unprofessional and disrespectful doctor

Absolute worst medical professional. Dr. Dedich displays an incredibly disrespectful and unprofessional demeanor.

Terrible service that ruins my shopping experience

Each visit is consistently terrible, with staff displaying a complete lack of respect and consideration.