The Limes Medical Centre

Dismissive doctor nearly missed my serious tumors

Truly unbelievable! When I discovered a lump in my jaw, the doctor dismissively suggested I was fabricating the issue. Two weeks later, a breast lump appeared, and the same physician again insinuated I was imagining things. Frustrated, I physically guided her hand to the unmistakable mass, forcing her to acknowledge its existence. Her response was incredibly condescending: "Well, if this is similar to the jaw lump, maybe you just have cyst issues" - delivered with pure sarcasm. Fortunately, the breast cancer clinic took me seriously immediately. Within moments, they identified the lump and scheduled an ultrasound, ultimately confirming a benign tumor in both my breast and jaw. At just 18 years old, I was absolutely appalled by this medical practice. The blatant assumption that a young woman would fabricate such serious health concerns, coupled with the doctor's openly dismissive and sarcastic attitude, was completely unacceptable. Moreover, I've since learned that multiple people in my circle have experienced similarly disappointing treatment from this surgery.

Fantastic healthcare with caring and professional staff

Our visit to The Limes Medical Centre was delightful. The front desk personnel were incredibly supportive and friendly. Dr. Rana and Lisa provided exceptional care during our initial appointment, making us feel completely at ease.

Terrible service and zero customer support

Absolutely terrible customer service. They never pick up the phone, their reception is useless, and they just tell you to call back without providing any actual assistance.

Frustrating and ineffective customer communication nightmare

Absolutely dreadful customer support. I understand there's significant pressure on their services, but their sole communication channel is a phone line that's perpetually jammed. You waste precious minutes navigating through endless automated menu options, only to be abruptly disconnected. Even when you finally reach the front of the waiting queue, they frequently terminate the call before even answering. On multiple occasions, I've physically visited their office and observed reception staff idly chatting among themselves, completely ignoring the ringing phones.

Nightmare appointment booking with zero customer support

Absolutely Abysmal Customer Support - 6 Months of Futile Attempts to Secure a Critical Appointment!!!

Nicola saved the day at the surgery

My mother is receiving treatment at this facility, and I'm aware that the medical care hasn't been particularly effective for her, in fact, quite disappointing. However, I wanted to express my gratitude to Nicola today. She was working at the front desk on 29.4.25 and transformed what I anticipated would be a tense interaction into a smooth, hassle-free experience. I was prepared for a challenging conversation about getting my mom's prescription sent to Worcester, but Nicola was incredibly kind, friendly, and supportive. I'm hopeful that everything will work out smoothly and the prescription will be processed successfully.

Nightmare experience with unresponsive medical practice

Could this be the most incompetent medical practice in existence? The phone lines are perpetually unresponsive, making contact utterly futile. I was informed I was fourth in the queue and remained stuck at that position for a quarter of an hour before being abruptly disconnected. If the practice manager had any semblance of concern, they would take note of the scathing feedback and implement improvements, but it's abundantly clear they are completely indifferent to patient frustration.

Terrible phone service leaves patients frustrated and unheard

Attempting to contact them by phone is an exercise in futility, with endless busy signals greeting every call. The customer service is abysmal, which is particularly distressing when you're feeling under the weather. It's imperative that the Practice Manager takes these complaints seriously and addresses the communication breakdown by ensuring phone lines remain operational during standard business hours and hiring additional staff to handle incoming calls.

Prompt and caring service saved my mind

I managed to secure an urgent consultation on Monday morning regarding a potentially concerning skin mole. By that very afternoon, I was seen by a compassionate female doctor. The following day, the mole was documented photographically, and within just a few days, I received confirmation that it was not malignant. Although their telephone booking process could use some refinement - the staff were incredibly supportive and remarkably efficient, which reinforced my admiration for the National Health Service.

Terrible service with zero accountability

You request assistance, and their sole response is a halfhearted apology. Completely unhelpful and demonstrates pure indifference to actually solving any problem.

Endless wait for simple toe nail problem

After half a year, I'm still waiting for a hospital referral to address a simple ingrown toenail issue.

Terrible surgery with zero compassion for patients

I want to preface this by acknowledging that while I'm not an NHS employee, I work closely with them and deeply respect their staff's challenging daily work. However, this particular surgery is hands-down the most unprofessional medical practice I've ever encountered. They've repeatedly denied me medication despite a shared care agreement, abruptly ended phone calls or completely ignored my attempts to communicate, and recently refused to provide my blood test results, claiming they weren't responsible because the tests were from an external source. I'm not even requesting a consultation—just a simple printout of three pages! The medical staff appear more concerned with anything but patient health, the reception team seems perfectly comfortable leaving patients on hold for extended periods, and for LGBTQIA+ individuals or their family members, they make no effort to conceal their obvious contempt.

Dangerous medical fraud masquerading as doctor

My encounter with a purported physician at Limes Medical Centre, possibly named Dr. Vishal (who never even introduced himself), was alarmingly unprofessional. I later discovered he isn't even a licensed medical practitioner, which explains the entire substandard experience. The consultation was deeply problematic. Rather than conducting a comprehensive medical assessment, he merely asked, "What do you think you have?" after I had already thoroughly described my symptoms. Such an approach is completely inappropriate and suggests he was attempting to avoid performing any genuine medical work or providing an accurate diagnosis. I felt absurdly responsible for diagnosing myself, which is utterly contrary to what one expects from a qualified healthcare professional. Furthermore, his complete absence of medical terminology raised significant suspicions about his credibility. It appeared he was deliberately keeping the interaction ambiguous to evade serious scrutiny. His demeanor was consistently dismissive and unhelpful, offering no constructive guidance or potential treatment strategies. Additionally, the clinic's receptionist mirrored this unprofessional attitude. She displayed total indifference and made zero effort to create a welcoming or efficient patient environment. I cannot emphasize enough the importance of avoiding this facility. Limes Medical Centre is clearly operating below acceptable standards, and patients would be wise to seek medical care elsewhere.

Long wait times made me feel completely ignored

I arrived at the medical clinic ahead of my scheduled time and checked in with the front desk staff. My appointment was set for 11:15 am, but from my perspective, I ended up waiting nearly two hours before seeing a physician. I observed that other patients who were at the reception and even those who arrived after me were seen by the doctors before me. This situation made me feel quite distressed, as I was certain this was not standard practice.

Quick and easy pain relief solution

Accessed the Limes platform and utilized their E Consulant Online feature, which proved to be an exceptional service. Received a text message scheduling an appointment within hours. Managed to resolve my pain relief needs seamlessly.

Impossible phone line ruins healthcare access for patients

I've been attempting to connect via telephone to schedule an appointment for nearly 48 hours without success. The current booking system allows only daily appointments, completely eliminating any possibility of advance scheduling. Our family has been local residents for two decades, and the service quality at the Limes has dramatically deteriorated over the past five years. Previously, securing an appointment was straightforward, and online booking was even an option. Currently, it seems there's an intentional strategy designed to maximize patient frustration. The most recent Quality Care Commission assessment from 2015 rated the facility as Good. However, the report conspicuously lacks any comprehensive analysis of the appointments system, with no data reflecting the number of patients unable to secure consultations. While the facility might maintain a positive rating among those fortunate enough to receive treatment, the Limes are fundamentally failing their community responsibility if they cannot effectively serve the majority of patients seeking medical care.

Exceptional healthcare team with outstanding patient care

Having been a patient at this medical practice for an extended period, I hold nothing but admiration for every single staff member - from general practitioners to administrative personnel, from nursing staff to emergency medical technicians. You are all truly exceptional...

Frustrating healthcare system fails patients repeatedly

The telephone scheduling process is in desperate need of a complete redesign. It is unacceptable for patients to endure a 35-minute wait to speak with a receptionist (after struggling to even enter the queue for 48 hours), only to be informed that no appointments are accessible in the following fortnight. This situation must be addressed immediately. Such a system would never be tolerated in any other professional setting.

Frustrating system prevents simple medical appointment booking

The scheduling and communication system is completely ineffective. When attempting to arrange an appointment directly at the location, patients are abruptly turned away and forcibly redirected to a phone system that is utterly dysfunctional and unhelpful.

Terrible gp practice with zero patient care

Absolutely dreadful medical practice! Getting an appointment has been impossible since last year. Their booking system is a nightmare - you must call on the day, but by the time you dial, all slots are already taken. If you miss that narrow window, you're completely out of luck. The telephone system is equally atrocious. When attempting to reach a receptionist, you're met with a message about being busy, followed by an abrupt disconnection with no callback option. THIS IS COMPLETELY UNACCEPTABLE. The entire practice needs a total overhaul - from management to doctors to reception staff. Whoever is currently running this place clearly has no understanding of patient care or basic medical service. Those without private healthcare are totally stranded! They don't even deserve the single star rating - the service is that bad. The complete lack of compassion and professionalism is shocking, and patients are left feeling totally abandoned and frustrated.