The Limes Medical Centre

Friendly staff makes a world of difference

It seems the situation has improved significantly based on earlier feedback. I had a positive interaction with the receptionist, who was incredibly supportive, and the same can be said for the doctor's demeanor and assistance.

Booking nightmare impossible to navigate and frustrating

Attempting to schedule an appointment here is an exercise in frustration. The phone booking process is absolutely terrible - I struggled to even connect, and when I finally managed to request a callback, two hours passed with zero response. This system desperately requires immediate attention, as the current method of booking makes securing an appointment virtually impossible. They should revert to the previous approach that allowed advance booking. Someone needs to address this chaotic situation promptly.

Horrifying customer service from heartless pharmacy staff

Called pharmacy for prescription refill and was shockingly told to END MY LIFE by staff?! Absolutely UNACCEPTABLE customer service, completely unprofessional and deeply disturbing treatment!! Cannot believe anyone would say something so cruel and harmful, especially healthcare workers who should be supportive. Absolutely DISGUSTED and TRAUMATIZED by this experience 😡🚫

Frustrating wait for a simple medical appointment

I initiated my attempt to schedule an appointment right at the opening time of 8:30. After 11 unsuccessful dial attempts and 37 minutes of waiting, I was positioned as number 12 in the queue. I selected the call-back option. Three hours passed with no response, so I tried calling again. This time, I quickly connected with a receptionist, only to be told no appointments were available - which frankly wasn't unexpected. Their suggestion was to try again tomorrow, potentially involving another three and a half hours of waiting. I emphasized that I was experiencing significant discomfort. This level of service is completely unacceptable. Had their promised call-back actually occurred, I would have secured an appointment today.

Great phone system with helpful staff

I believe the new phone system is a remarkable achievement. The callback feature is truly impressive. My interactions with the staff have been consistently courteous and supportive. Those criticizing the system should explore alternative options before voicing complaints. Congratulations on the outstanding enhancement.

Terrible phone system ruins booking experience

The scheduling hotline is utterly unacceptable and demands immediate overhaul.

Excellent healthcare with caring and attentive staff

I've been a patient at the Limes for three years now, and throughout this time, my interactions with the medical professionals have consistently been positive. The physicians and nursing staff have always been exceptional, and the administrative team handling phone-based appointment scheduling and prescription requests have been equally courteous and supportive. My ongoing experiences at this practice have given me genuine confidence that I can rely on them to provide the medical assistance I require.

Caring staff made my medical experience wonderful

I want to extend my heartfelt gratitude to every team member from North Weald to Epping, who assisted me throughout the registration process, during phone conversations, and when scheduling appointments. I recognize that navigating these challenging times this year hasn't been simple, and I want to acknowledge that. An enormous appreciation for all your incredible efforts :) x

Terrible phone service ruins patient experience

Spent two days attempting to schedule an appointment, but the phone lines are completely unresponsive. It's impossible to even join a waiting queue to speak with reception. This situation is utterly ridiculous.

Worst medical service ever terrible reception nightmare

Absolutely dreadful experience! Attempting to schedule an appointment was a nightmare - couldn't connect, and when I finally did, the receptionist was dismissive and refused to help. I was forced to contact 111, who highlighted that a year-long health issue is unacceptable and advised me to follow up. Upon calling back, I was met with the same rudeness. They insist you must call at 8:30 am, knowing full well it's impossible to get through. Another call resulted in the same hostile attitude when I simply asked a question. I'm bewildered by the practice of hiring such discourteous receptionists who should be thoroughly embarrassed by their treatment of patients. While I understand the NHS is struggling, the complete lack of compassion when people are seeking medical help is appalling. In a time when delayed treatment could be life-threatening, their callous approach is morally reprehensible. Only one receptionist in Epping demonstrates genuine kindness; the rest are simply nasty. The GPs should be supporting other NHS services instead of creating additional barriers. This is what we pay national insurance for, yet we're treated as if we're making an unreasonable request. The entire system feels like it's failing patients completely.

Compassionate nhs staff went above and beyond today

The front desk staff went above and beyond to assist me in identifying the source of an unfamiliar NHS text message. She made a sincere effort to provide support and guidance. I was truly appreciative of her help.

Worst medical practice ever frustrating appointment system

Attempting to contact this medical practice is an absolute nightmare. Their phone system is clearly inadequate, with an unreasonable queue limit that makes booking an appointment a near-impossible task. I spent three exhausting hours dialing repeatedly - around 30 attempts in a single hour - only to finally get through and be informed that no appointments are available for the day. The suggestion is to start this frustrating process all over again tomorrow. It's utterly mind-boggling how difficult they've made accessing basic healthcare services.

Terrible experience with incompetent medical staff

Absolute disaster of a medical procedure. If you're unwell, steer clear of this facility - by the time you manage to reach a staff member, your condition will have deteriorated beyond help. Complete disorganization.

Terrible service that drives customers absolutely crazy

Completely worthless and maddening! The automated phone system is so impenetrable that attempting to schedule an appointment becomes an exercise in futility! On the rare chance you actually connect, there are zero available time slots, and even if by some slim possibility an opening exists, you're expected to drop everything and commit instantly. An absolutely deplorable and unworkable process!

Terrible gp service with endless registration problems

From the moment I registered with this GP practice, I've encountered nothing but frustration. While the individual doctors and reception staff seem pleasant enough, the administrative system is fundamentally broken. After carefully completing all registration paperwork in person and submitting my medical history, I later discovered I was inexplicably marked as a temporary patient. When I became ill and tried to book an appointment, staff treated me dismissively, implying the registration error was my fault despite my meticulous initial process. Subsequently, managing my long-standing prescriptions has been a constant battle, and securing medical appointments has become an exhausting ordeal. Repeatedly, I've been unable to reach anyone by phone and when I attempted to resolve matters in person, I was curtly informed that no appointments could be made at the front desk. This policy seems particularly insensitive, given the significant elderly population who might struggle with digital or telephone booking systems. I'm genuinely reluctant to write such a critical review, but I feel compelled to warn others about the potential challenges they might face with this practice.

Terrible customer service and impossible to book appointments

Every single time I attempt to contact them, it's a nightmare. When I miraculously manage to reach someone, the administrative staff are completely unhelpful, constantly repeating that they're fully booked and unable to make any advance reservations. Right from the moment you dial at 8:30am, getting through seems utterly impossible - Truly subpar service that should be steered clear of.

Quick and efficient service from the limes

I typically approach contacting Limes with apprehension. But today, they surprised me with a prompt callback within sixty minutes. They presented me with scheduling options for either today's afternoon or tomorrow's morning. The front desk staff were welcoming, well-informed, and supportive. This time, I have absolutely no grounds for criticism 🤙

Frustrating and unhelpful medical practice experience

On December 14th, 2022, I attempted to schedule a telephone consultation with the medical practice at 8:30 AM. Due to high call volume, the voicemail system instructed me to retry later. When I called again at 12:10 PM and was eventually connected after being placed on hold, the receptionist dismissively told me to call back in the morning. The receptionist's demeanor was incredibly insensitive and unprofessional, which triggered significant anxiety and resulted in a panic attack for me. The appointment booking process is fundamentally broken, and the staff's approach is unacceptably discourteous. If a rating lower than one star were possible, I would absolutely choose it to reflect my extremely negative experience.

Frustrating customer service that wastes your time

Absolutely terrible service. Despite the phone lines opening at 8:30 AM, there's a restrictive queuing system that forces you to repeatedly call and cross your fingers. I finally managed to join the queue (at position 17) around 10:30 AM. After waiting 30 minutes to reach a receptionist, I described my symptoms, only to be told they were completely booked and I'd need to call back on Tuesday because Mondays are apparently their busiest day. Their approach is infuriating - wouldn't it be more considerate to have an automated message stating they're at capacity, instead of making patients waste countless hours trying to get through?

Terrible service and endless phone transfers

This service is completely useless. They constantly redirect you to call the front desk, but nothing ever gets resolved or moves forward. It's like running in circles with no actual help or progress.