The Limes Medical Centre

Terrible customer service ruins entire healthcare experience

Spent nearly a quarter-hour on hold, only to be informed there are no available appointments and to ring back at 8:30 tomorrow. But getting through at that time is impossible! This is an absolute mockery of customer service, and I genuinely sympathize with the overwhelmed front desk staff.

Fantastic prescription service beyond my expectations

I recently interacted with your prescription department and was thoroughly impressed by the quality of service I received.

Frustrating phone service with terrible connection

Impossible to navigate through this phone's interface and features. Completely unintuitive and frustrating to use.

Quick and efficient healthcare experience

Quickly attended to by the medical professional without significant waiting time.

Terrible experience with unhelpful booking staff

Getting an appointment here is a nightmare. The phone booking process is incredibly frustrating, and the front desk employees are completely unhelpful and ineffective.

Worst medical practice ever terrible service

This medical practice is utterly terrible! Trying to contact them is impossible, and even if you manage to get through, securing an appointment is a nightmare - especially when you're suffering in excruciating pain!!!! Completely unacceptable and shameful!!!!!!!!

Dangerous medical care puts patients at risk

Steer clear at all costs, especially if you have allergies! For over a year, I've been attempting to obtain allergy tests from this practice, and the situation recently escalated dramatically. Four days ago, I was rushed to A&E in Colchester with severely swollen allergy eyes and a throat closing up. The nurse informed me I'd had a near-miss with anaphylaxis from an unknown trigger and urgently recommended tests and an epipen prescription. Dr. Daniel saw me yesterday and seemed completely disinterested, barely acknowledging my medical history and focusing only on my eye. Like previous doctors at this practice, he simply advised avoiding allergens - which is impossible when I don't know what they are. I'm now restricted to consuming just four foods to prevent potential hospitalization. I was finally given a test referral, but it's clear this medical practice doesn't care about patient welfare. I can't help but wonder if I was dismissed due to my weight or gender. What I do know is that patients deserve better treatment and respect. The entire experience leaves you feeling belittled and questioning your own sanity - absolutely not how medical professionals should interact with patients. Completely and utterly terrible. I'm quite curious about how my potential medical negligence claim will proceed.

Compassionate care saved my life unexpectedly

I want to express my gratitude to the attentive nurse who, despite hearing clear breath sounds, recommended a chest x-ray as a precautionary measure. Additionally, I appreciate the general practitioner who personally called me the day after the x-ray to thoroughly discuss the findings and expedite my referral for additional diagnostic procedures. I was promptly scheduled for an appointment at the hospital within a very short timeframe.

Caring staff make up for booking frustrations

2019: The nursing staff is exceptional. Consistently punctual and personable. The appointment scheduling process is cumbersome, and an online booking system would significantly reduce time spent waiting on hold. The general practitioners are helpful and friendly, and the weekend clinics are particularly convenient due to minimal wait times. However, weekday in-surgery waiting periods tend to be prolonged. Update: 17th Feb 2022. Encountered an outstanding nurse practitioner! Efficient and expertly informed! While booking and phone systems remain challenging, there's been a marginal improvement. Telephone triage appointments are now acceptable, and it's evident this approach has helped streamline patient flow. The waiting area was impressively maintained and pristine! Kudos for the ongoing enhancements.

Worst medical service ever terrible covid response

The customer service here is utterly inadequate. They're clearly leveraging covid as a convenient pretext for minimal effort. Their appointment system is frustratingly restrictive, allowing bookings only on the day via phone through a first-come, first-served approach. Their call process is a nightmare - a tedious two-minute automated message that either cuts you off or dumps you into a lengthy queue, ultimately connecting you to a dismissive, impatient, and thoroughly unhelpful receptionist. Their handling of referrals is equally poor, with no proactive follow-up, and their promised callbacks are maddeningly vague - potentially arriving anytime within a 24-hour window. Do they not realize people have professional commitments and personal schedules? A bit more precision and consideration would go a long way.

Awful customer service that made me despair

Absolutely abysmal communication and customer support. I spent an entire week attempting to connect via telephone, and ultimately resorted to visiting their front desk. The staff were completely mechanical and disinterested until I requested to speak with the supervisor, at which point they magically produced an after-hours appointment. Simply astounding in the worst possible way.

Exceptional care from danny and the team

I want to express my gratitude to Danny, the clinical pharmacist, for his exceptional support and valuable guidance during our interaction on Thursday. He addressed all of my questions and worries with utmost professionalism and genuine compassion. I am truly appreciative. Additionally, I'd like to extend my sincere appreciation to the receptionist who has consistently handled my multiple phone inquiries with remarkable efficiency and professionalism. Heartfelt thanks to both of them.

Terrible service with zero appointment availability

Scheduling an appointment is practically impossible, and even when I manage to get through, there are zero time slots open. They've completely neglected to integrate appointment booking functionality into the NHS app. If the rating system allowed it, I'd give them absolutely zero stars...

Terrible customer service at this frustrating medical practice

I've been attempting to schedule an appointment for three weeks without success, unable to even connect via telephone. When I visited in person, I was instructed to call back - absolutely ridiculous. The Practice Manager was completely ineffective, droning on about their consultation numbers instead of addressing my concerns. Her customer service was abysmal. Overall, this is undoubtedly the most incompetent medical practice in the region.

Terrible service with impossible hold line

Their customer service queue is limited to just 10 callers, making it virtually impossible to even join the waiting line for speaking with a representative.

Frustrating prescription delay puts diabetic patient at risk

I initiated a prescription renewal at Oldswinford pharmacy on September 15th, expecting a 5-day turnaround with notification upon completion. After hearing nothing, I contacted them on Tuesday, only to discover they claimed no prescription request was received. Upon calling the surgery, I learned they hadn't received my request either. However, due to my imminent travel and time constraints, they agreed to process the prescription. The pharmacist insists they have proof of the medication request email being sent on the 15th. My subsequent afternoon call revealed no progress, with the surgery stating the prescription was awaiting a doctor's signature. I emphasized my urgent need due to traveling tomorrow. By 5:00 pm, no prescription had been delivered to the pharmacy. Another call to the surgery revealed the doctor wouldn't sign until after his 6:30 pm surgery. As a diabetic dependent on this medication, I believe 8 days should be ample time to complete a prescription. This is my first experience with this system, and if this represents progress, I'd prefer returning to the previous method where my prescription was placed in a box for quick collection at Oldswinford within 3 days. Despite the frustrating process, I must commend the receptionists who remained consistently polite and professional throughout.

Impossible to book a doctor's appointment here

Terrible medical staff. I've been attempting to schedule an appointment for weeks, following their instruction to call at 8:30 for same-day booking, with no option to plan ahead. Each morning when I try to ring, the call disconnects. Their appointment scheduling process is completely dysfunctional and needs a major overhaul. It's incredibly aggravating and wastes valuable time for patients seeking medical attention.

Terrible service leads to frustration and missed care

I've been attempting to schedule an appointment for more than a week now. Every single time, I'm greeted with a perpetual busy signal after enduring a minute-long automated message. It's painfully clear why healthcare is suffering when medical facilities like Limes Medical Centre operate this way. They should be thoroughly embarrassed by their incompetence.

Terrible service and dangerous medical facility

The front desk staff were incredibly discourteous and completely uncooperative, and this facility is so incompetent that it should be permanently closed due to its potential risks to community safety.

Horrible customer service from unprofessional medical staff

Encountered some of the most discourteous and indifferent front desk staff imaginable. They interrupt conversations and communicate in an utterly disrespectful manner. This level of service is completely unacceptable. They desperately need to invest in proper customer service training.