The Limes Medical Centre

Terrible service made my anxiety skyrocket

Utterly worthless customer support. Falsely claimed I was being loud when I've been struggling with their app and documentation since 2012. I strongly advise seeking medical care elsewhere as this practice is terrible. I almost forgot to mention the receptionist who magnificently escalated my panic and anxiety to new heights - thanks for making everything so much worse, exactly what I didn't need right now.

Unhelpful receptionist ruins medical practice experience

At the front desk, there's a receptionist who seems to be a middle-aged woman, and her personal issues appear to be affecting her professional demeanor in this GP setting. Her approach can be characterized as: Overly aggressive — communicating in a dismissive tone that lacks genuine helpfulness. Inflexible — showing no willingness to adapt or consider alternative perspectives, even on trivial matters. Arrogant — behaving as though her position grants her the right to disregard others' input or concerns. Patronizing — adopting a superior attitude that implies patients should inherently understand procedures without guidance. My impression is that if the roles were reversed, she would likely escalate minor inconveniences into significant conflicts, rather than addressing them with patience and understanding.

Compassionate nurse who brings light to diabetes care

I want to express my heartfelt gratitude to Laura, the diabetes nurse, for her incredible compassion and dedication. Her exceptional care for my mother was truly remarkable. Through her kindness, she has renewed our faith in the goodness of people.

Frustrating healthcare experience with zero help

Scheduling a consultation is an exercise in frustration. Phone calls lead to being directed to online booking. Digital platforms promise a solution but offer no actual appointments. Even the NHS app fails to provide any available time slots.

Quick and efficient medical service

I completed the digital consultation form and received a prompt telephone response, with a swift appointment slot proposed within a day's timeframe.

Diabetic nurse saves the day with expert care

I live with diabetes, and recently a new diabetes nurse joined my care team, and she's been incredibly refreshing. Laura has successfully helped me manage my blood glucose levels, resulting in a significant reduction in my insulin requirements. I truly wish she had been available when I was initially diagnosed many years back.

Terrible healthcare experience destroying mental health support

Appalling medical practice dismissing mental health consultations and spouting nonsense about completing an online form to determine if I'm worthy of an appointment... They have no idea what I'm experiencing! This is precisely why individuals resort to self-harm—when seeking support, they're callously rejected and left unheard.

Terrible experience with nhs patient registration service

The NHS claimed they were accepting new patients, but when I called to request a temporary registration during my stay, their staff were extremely uncooperative and flatly refused to provide this service.

Terrible online booking system ruins patient experience

The practice has rapidly deteriorated since implementing anima e-consult for scheduling. Previously, as someone struggling with sleep issues, I found booking appointments challenging but manageable. Now, securing a consultation has become completely unattainable.

Terrible medical care leaves patient feeling hopeless

These medical professionals are absolutely the most incompetent I've encountered. For two full years, I've been seeking assistance, and they've been completely unresponsive. Their behavior is genuinely malevolent. I'm convinced there's something deeply sinister happening behind the scenes.

Unhelpful nurse left us feeling worse and disappointed

We encountered a deeply unsatisfactory interaction with the mental health professional at this practice. Our consultation with nurse Kate was entirely lacking in empathy, and her approach was harsh and dismissive. Instead of providing support, she actually exacerbated my partner's emotional distress. As a direct result of this negative experience, we have decided to transfer our medical care to a different surgery.

Terrible experience at local medical center

Completely terrible medical practice with shockingly incompetent staff and a horrific overall experience.

Exceptional care with compassion and respect

I've consistently found their team to be exceptional, demonstrating that a simple approach of genuine kindness and respect yields mutual goodwill. The medical professionals are truly outstanding. Their doctors and nurses are remarkable, and the reception staff are notably courteous and welcoming.

Menopause support lacking at this frustrating surgery

I've repeatedly attempted E consult, only to be told to contact the surgery. I desperately need a menopause nurse. I met her once, and she was incredibly helpful. Now, 3 months after stopping my patches, I can't secure an appointment for the life of me. I even spoke with another GP by phone who promised to make a referral but hasn't followed through. Once again, I've called and been left without an appointment. This menopause experience is becoming unbearable, and I feel like I'm back at the beginning with zero support. I'm completely defeated and no longer have the energy to deal with this surgery. Three months of constant effort, and I'm at my wit's end.

Terrible customer service wastes my precious time

Waited at the top of the phone queue for 20 minutes, and they still failed to answer my call

Frustrating healthcare experience with zero communication

I'm extremely frustrated that no appointments are accessible, and my CT scan results have arrived, yet I'm unable to consult with my GP. When I called, the staff simply advised me to go online, and I've been waiting since February 5th, 2025. 😡😡

Compassionate care at lime medical surgery

Every visit I've made to Lime Medical Surgery has been marked by warmth, professionalism, and empathy. During today's appointment, Linda Cox was particularly reassuring, helping me feel at ease despite my initial anxiety.

Terrible service and miscommunication at every step

The front desk personnel completely disregard patient input and schedule appointments at their own discretion. An utter exercise in futility. When you finally get to see the clinician, you're forced to rehash your entire medical history because they haven't taken the time to review previous visit documentation and are completely oblivious to your ongoing situation. Their standard response is a dismissive "we can only apologise". Absolute nonsense.

Frustrating online booking system never works

I've repeatedly been advised to utilize e-consult for scheduling appointments, yet every single time, no slots are accessible. It's utterly baffling how one is supposed to secure any medical consultation with a doctor, nurse, or healthcare professional at this practice!

Smooth service with timely communication and care

Highly satisfactory experience, received a scheduled consultation and subsequently was contacted via telephone approximately three weeks afterward.