The Limes Medical Centre

Terrible healthcare experience with rude medical staff

Absolute nightmare of a doctor's practice! The front desk staff is completely unacceptable and incredibly rude!!!

Frustrating healthcare experience with poor communication

Getting an appointment or even a simple return call from this practice seems utterly futile. The frequency with which they misplace critical documents I've submitted, ultimately preventing me from obtaining my prescription, is absolutely unacceptable. I was anticipating a follow-up call that never materialized. After submitting an eConsult highlighting my lack of communication, I was assured I'd be contacted promptly. A full week has passed, and predictably, silence remains. While this practice was quite reliable years ago, the aftermath of the Covid pandemic has transformed them into a consistently underwhelming healthcare provider.

Terrible service and unbearable waiting times

Anyone claiming they've had no issues is clearly connected to the staff, without a doubt. "Worst" is an understatement for this operation. You'd likely schedule a wizard consultation at Hogwarts faster than getting help here. The background music they subject you to is so unbearable, it makes you want to immediately disconnect. Something has clearly gone wrong, as this practice used to be reputable and reliable.

Terrible service and disorganized medical practice

I previously had a positive experience with this medical practice during Dr. Srinivas's tenure, but now the quality has drastically declined. The current clinicians seem unable to provide adequate care. I've encountered multiple scheduling issues, including an in-person visit where I was informed no appointment existed in their system. Just yesterday, I experienced a similar problem with a phone consultation that never materialized, and I was subsequently told I wasn't even scheduled. After waiting for over two weeks, I'm now being instructed to submit another e-consultation, only to potentially wait again for a consultation with an ineffective clinician, despite consistently requesting an appointment with my regular GP. The level of incompetence is so severe that patients could potentially face life-threatening consequences due to these persistent administrative failures.

Perfect healthcare with caring and supportive staff

I've been a patient at this medical practice for seven years, and I've never encountered any problems whatsoever. We frequently utilize their services for various health needs, including asthma management, type 1 diabetes care, weight management, and back-related treatments, and we've always been able to secure appointments, receive phone consultations, or obtain the assistance we require. The prescription team and reception staff are absolutely fantastic and consistently provide unwavering support. Now that we're relocating, we're genuinely reluctant to switch to a different GP practice. Our heartfelt appreciation goes out to the entire team for their exceptional work.

Great service and support from local surgery

Many individuals criticize this medical practice, but I've discovered the key is utilizing their e-consultation service. They consistently call back, addressing urgent matters either within 24 hours or certainly within two days. They always provide an appointment or, if it's late in the day, have directed me to urgent treatment at Margate hospital. My interactions with this surgery have consistently been excellent, and I have absolutely no complaints.

Terrible service and impossible to book appointments

Absolutely terrible medical clinic! Attempting to schedule a consultation is impossible, no matter how many times you ring them. They consistently claim to be at full capacity, yet miraculously find availability when it involves charging you for a doctor's documentation.

Terrible service and unhelpful medical staff

Absolutely the most disappointing medical practice I've ever encountered. The front desk staff are consistently disrespectful They're impossible to reach by telephone Their default response to any health concern is dismissing it as a viral infection.

Worst medical centre ever, avoid at all costs

Limes medical centre has proven to be utterly disastrous based on my personal encounter. The level of patient care is nonexistent, to the extent that I'm on the verge of completely abandoning hope.

Booking nightmare with endless phone hold torture

Attempting to schedule an appointment here is a nightmarish experience. I dialed precisely at 8 am and was left hanging on hold for 18 minutes. I tried again, and this time the call was answered but abruptly cut off within 3 minutes. Another attempt followed. I now have 3 separate calls in progress, and after more than 26 minutes, no one has bothered to pick up and assist me. What's the purpose of having an appointment line if you're left waiting for nearly an hour? The service is absolutely abysmal. Eventually, someone did answer, only to inform me that no appointments were available at the clinic and instead booked me into a hospital appointment 30 minutes away, when the local surgery is just 5 minutes from me! I am thoroughly frustrated! Even Poundland provides more competent customer service. Absolutely unacceptable!

Worst medical experience of my life

Dr Srinivas was the lynchpin holding this medical procedure together, and now that he's gone, I may as well launch myself from the pinnacle of Dreamland's Ferris wheel. My primary grievance involves submitting a private MRI scan to reception, which they subsequently misplaced (perhaps mistaking it for a postage stamp). I shelled out £40 for a private letter, only to have the requesting organization reject it due to missing date, address, and lack of formal presentation - it even appeared as if someone had consumed fish and chips on the document. When I sought a replacement, I was flatly denied. The ultimate indignity occurred during my practice registration, when the receptionist brazenly disclosed my personal details and inquired about my socio-economic background in a crowded waiting room - to which I candidly responded. Beware when departing London... a delightful experience awaits.

Worst customer service ever from heartless medical receptionist

The reception staff member I encountered on 11/8/23 around 4:20 pm displayed an utterly unacceptable level of unprofessionalism. This incredibly inconsiderate individual actually had the audacity to laugh when unable to process my prescription, despite my imminent relocation to Scotland the following morning. What a terrible representative of the practice. I'm skeptical that the practice manager will take the initiative to contact me, though I sincerely hope they will. When I attempted to request she maintain composure and recall her customer service protocols, she abruptly terminated our phone conversation.

Terrible healthcare service with unhelpful receptionists

Endured a frustrating three-week wait for a medical consultation, only to have it abruptly cancelled just an hour prior to the scheduled time. Upon inquiry, I was informed that no further appointments were accessible for the current month, and I was advised to attempt rebooking midweek for a potential September slot, potentially extending my wait to a staggering seven weeks. Throughout this ordeal, the front desk staff appeared more engrossed in their mobile phone entertainment than addressing my healthcare needs.

Terrible service and rude staff at local clinic

I endured a frustrating experience at the hospital's emergency department, where they advised me to consult my primary care physician. Upon attempting to schedule an appointment, I was left on hold for more than half an hour, only to be instructed to call back the next day. After another 25-minute wait, I was met with an abrupt and dismissive receptionist who casually informed me that the earliest available appointment was a week away, almost as an afterthought. I'm thoroughly disappointed with their lack of professional communication skills. Surely, medical staff should undergo training on how to interact with patients compassionately, especially considering that individuals seeking a doctor's appointment are likely experiencing health concerns.

Worst customer service ever nightmare appointment booking

Absolutely dreadful service. I spent three consecutive days attempting to schedule an appointment, only to be repeatedly placed on hold and then have my calls abruptly disconnected each time. Their insincere "your call is important to us" message rings hollow given their complete lack of customer care.

Confusing scheduling and poor communication frustrate patient

I've been seeing this physician, and every time I attempt to schedule a visit, I receive a call confirming an appointment at 11:30, only to be informed later that the actual appointment was set for 11:15. This inconsistency is frustrating and has left me thoroughly dissatisfied.

Worst medical experience of my miserable life

Absolutely dreadful, the most incompetent medical professionals I've ever encountered. While I acknowledge that NHS underfunding plays a role, the staff's sheer lack of professionalism is equally problematic. Only one receptionist seems to demonstrate any semblance of courtesy. Their approach involves scheduling multiple unnecessary appointments that a single doctor could handle, with constant delays and frequent cancellations. Their administrative systems are so disorganized that tracking appointment purposes becomes a nightmare amid constant rescheduling and rebooking. Healthcare should indeed be accessible and free, but this facility serves as a compelling argument for private healthcare. The entire staff should be replaced with professionals who genuinely prioritize delivering quality medical service.

Helpful and efficient medical centre staff member

I contacted Tracy at The Limes medical centre today about rescheduling a previously arranged appointment. Tracy was incredibly efficient and promptly handled the adjustment of the date and time. I want to express my gratitude to Tracy for her assistance today and thank her for her valuable support.

Compassionate staff deserve our utmost respect

I want to be clear that I have no personal connection to the staff. Time and again, I've experienced nothing but professional and compassionate service from every team member. They are navigating incredibly challenging working conditions and consistently endure unwarranted criticism and disrespect from inconsiderate and uninformed individuals. I sincerely appreciate their dedication and helpfulness.

Disappointing healthcare with zero patient compassion

As someone who has battled cancer and continues to face health challenges, I find the practice's overall approach severely deficient in essential support, communication, compassion, and understanding. Attempting to secure appointments or access any services feels virtually unattainable, generating intense anxiety and causing significant harm to my already fragile mental well-being, which has been profoundly impacted by my cancer treatment.