The Limes Medical Centre
Bad! (89 reviews)
Bad! (89 reviews)
Feedback on this practice reveals a deeply polarised patient experience, with significant concerns about appointment access and reception experience dominating the negative themes. Many patients report persistent difficulties securing consultations, with phone lines frequently unavailable and online booking systems offering no available slots. Long waiting times, both on hold and for appointments, feature prominently across reviews. Communication challenges are widespread, including unresponsive management, missed follow-up calls, and poor phone manner from reception staff. Document mismanagement has caused considerable frustration, with patients reporting lost paperwork and prescription delays. Medication access has emerged as a critical issue, with some patients experiencing dangerous delays in obtaining essential prescriptions.
However, a notable minority of patients report positive experiences, particularly with online booking efficiency, professional care delivery, and compassionate nursing support. These patients highlight responsive communication, courteous reception staff, and timely test results. Some praise specific team members for their professionalism and kindness during consultations and vaccinations. The practice's e-consultation service receives mixed feedback, with some finding it seamless whilst others report it offers no actual appointment availability. This stark contrast suggests service quality may be inconsistent or dependent on which staff members patients encounter, though systemic issues around appointment availability and staffing levels appear to underpin many of the negative experiences reported across the file.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback on this practice reveals a deeply polarised patient experience, with significant concerns about appointment access and reception experience dominating the negative themes. Many patients report persistent difficulties securing consultations, with phone lines frequently unavailable and online booking systems offering no available slots. Long waiting times, both on hold and for appointments, feature prominently across reviews. Communication challenges are widespread, including unresponsive management, missed follow-up calls, and poor phone manner from reception staff. Document mismanagement has caused considerable frustration, with patients reporting lost paperwork and prescription delays. Medication access has emerged as a critical issue, with some patients experiencing dangerous delays in obtaining essential prescriptions.
However, a notable minority of patients report positive experiences, particularly with online booking efficiency, professional care delivery, and compassionate nursing support. These patients highlight responsive communication, courteous reception staff, and timely test results. Some praise specific team members for their professionalism and kindness during consultations and vaccinations. The practice's e-consultation service receives mixed feedback, with some finding it seamless whilst others report it offers no actual appointment availability. This stark contrast suggests service quality may be inconsistent or dependent on which staff members patients encounter, though systemic issues around appointment availability and staffing levels appear to underpin many of the negative experiences reported across the file.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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E D.
4 years ago
Bad!
Bureaucratic blunder wastes hard-earned taxpayer cash
Utterly appalling. A complete misuse of public funds.
Susan O.
4 years ago
Excellent!
Great care and smooth online consultation service
I've been thoroughly satisfied with this medical practice since becoming a patient twelve months back. The team is consistently professional and welcoming, and I appreciate the convenient e-consult option that allows me to easily schedule timely appointments.
Ray N.
4 years ago
Bad!
Worst medical experience ever terrible healthcare service
I'd rate this zero stars if possible. The entire facility is completely inadequate. Utterly disconnected and immensely aggravating from a patient's perspective. Despite being newcomers to the region, they accepted my wife and me as patients while fully aware they lack sufficient medical staff. I'm actively seeking alternative healthcare providers....
Rowan M.
4 years ago
Bad!
Terrible service and no helpful medical support
Securing a consultation at this practice feels like hitting the jackpot, as their standard response is simply to direct patients to dial 111 and head to the hospital for treatment. It's no surprise the hospital is overwhelmed. I can't recall the last time it was possible to schedule a proper appointment here. This medical facility is clearly not functioning as it should and deserves to be shut down. Anyone experiencing issues should definitely escalate their complaints. Rowan Bennett.
Sebastien L.
4 years ago
Bad!
Worst product ever, save your money
Absolutely terrible
Pauline H.
4 years ago
Excellent!
Fantastic healthcare experience with amazing staff
The front desk staff and online consultation service were absolutely top-notch today - everything was efficiently handled, and the receptionist was incredibly friendly and courteous
Josh C.
4 years ago
Bad!
Frustrated patient left in medical limbo
The physician conveniently went absent during my scheduled medication assessment in January, and since then, I've been completely ignored despite numerous attempts to contact the medical practice by phone.
Lily V.
4 years ago
Bad!
Terrible service and lost important documents
Utterly frustrated! I've attempted to submit paperwork on two separate occasions, and both times the documents vanished without a trace. Steer clear of this place!
Babis T.
4 years ago
Bad!
Terrible service puts patients health at risk
Utterly unacceptable medical service. My wife has been enduring health issues for close to eight weeks. It's impossible to secure a doctor's appointment under any circumstances. She repeatedly attempted to contact the clinic, only to be told a nurse will return her call in a fortnight!!!! This medical practice deserves complete shutdown!!!! They provide zero patient support. They consistently deny patient consultations and demonstrate unprofessional, discourteous phone manner.