The Loughton Surgery

Always heard and respected here

This is the best surgery I have ever experienced. From the reception team to the clinical staff, I am always heard and respected, and I can get an appointment when I need one. I feel fortunate to be registered with this practice. Thank you all. I had an appointment today and the reassurance I received meant so much to me. x

Helpful staff made me feel welcome

Wonderful team who were very supportive. I'm delighted to be a patient at this practice.

Staff listened carefully and took their time

I had a genuinely positive experience at this GP practice. From the moment I walked in, the team made me feel welcome with their friendly and professional manner. The clinician I consulted with was attentive and patient, taking time to understand my concerns thoroughly. They posed relevant questions and communicated clearly throughout, ensuring I didn't feel pressured. I left the appointment feeling valued and well-supported.

Efficient and courteous from start to finish

Excellent medical practice. Outstanding service and team. Courteous and well-organised throughout.

Prompt referral to hospital proved correct

The clinician provided excellent care and demonstrated good clinical judgment by recommending hospital referral for my son's suspected condition. The referral proved to be appropriate and necessary.

Friendly reception staff made booking easy

The finest example of healthcare delivery in the local area by a considerable margin.

Reception staff made booking appointments straightforward

When booking appointments for my children, I have found the reception team to be very accommodating, and the clinical staff have been comprehensive and encouraging in their approach.

Friendly staff made booking appointments easy

EXCELLENT SURGERY To put it simply. Great clinical staff and receptionists, a credit to the NHS. Always able to get an appointment and very friendly staff members, with amazing attention to detail.

Friendly staff and spotless facilities here

Excellent medical practice. The team members are exceptionally welcoming and responsive, and the premises are consistently maintained to a high standard. It's an efficiently managed facility that delivers a commendable level of healthcare service.

Phone lines answered quickly and helpfully

I have been consistently impressed by every interaction I have had with members of your team, including receptionists and clinicians. Your reception team are pleasant, friendly and helpful and I have never waited more than a matter of seconds to get through on the phone. I have recently had a couple of consultations and was very impressed by the empathetic, thorough and holistic approach taken. A follow-up appointment was proactively arranged on my behalf and I am grateful for the excellent care provided. Thank you.

Efficient service and smooth appointments throughout

I believe the care I have received, particularly during my most recent appointments, has been outstanding at this practice. Having been a patient here for over two decades, I can genuinely say how much the service has improved and become increasingly well-organised. I am grateful to all the staff members who dedicate themselves to delivering such excellent care. I truly value the effort everyone puts in to ensure everything operates so seamlessly and efficiently.

Receptionist was helpful with my booking

The healthcare professional I saw was excellent.

Felt genuinely listened to and well informed

Excellent care received. The clinician was very attentive and took time to listen carefully, explaining matters clearly and outlining the forward care plan well. They proactively suggested appropriate next steps and further investigations without needing to be prompted. Very satisfied with the experience and would definitely choose to return for future appointments.

Quick appointment and clear explanations given

I was able to secure an appointment promptly. The clinician listened carefully to my concerns and provided clear, easy-to-understand explanations throughout the consultation. They demonstrated considerable knowledge and maintained a pleasant, approachable demeanor. The appointment was very helpful overall.

Reception blocked appointment access when needed most

I am genuinely struggling to express my frustration. I have been experiencing chest discomfort for the past two weeks. Despite attending the emergency department multiple times within a single week, the practice staff would not arrange a GP appointment for me. I have completed the necessary tests and urgently need to discuss the findings with a clinician so I can begin the appropriate treatment. I managed to book an appointment but it was cancelled shortly before I was due to attend, and the staff have declined to reschedule me with an alternative clinician. The level of understanding and attentiveness shown was severely lacking, and I found the entire situation wholly unacceptable.

Professional and helpful from start to finish

Outstanding medical practice that I would wholeheartedly suggest to others. The team consistently demonstrates professionalism and helpfulness across all interactions.

Thorough care and good with children

A wonderful practice with exceptionally thorough clinicians. They demonstrate excellent skills when working with younger patients.

Felt genuinely listened to at my appointment

The practice demonstrates a professional approach and handles patient inquiries efficiently. It is reassuring to receive care from someone who genuinely takes time to listen to your concerns.

Supportive approach with practical suggestions offered

My experience with the healthcare professional was very supportive and compassionate. They recommended various tools and methods for me to try to improve my life.

Friendly reception made booking straightforward

Positive experience overall.