The Loxford Practice

Terrible service from grumpy receptionist at loxford

During my appointment at the Loxford clinic, I encountered an unpleasant interaction with the receptionist, whose demeanor and communication style came across as discourteous and off-putting.

Amazing customer service from a true professional

Chloe, the representative who took my call, was incredibly kind and understanding. She put me at ease with her warm demeanor and addressed my needs with precision. She truly stands out as the top employee in their team ❤️

Compassionate care from exceptional healthcare professionals

Ms Anwara stands out as an exceptional support staff member, offering invaluable assistance to patients facing physical challenges. The receptionist, Ms Rachel, is top-notch, and Dr. Simran Sangha is truly an outstanding physician. Her professional approach and remarkable patient care skills are commendable. She genuinely understands how to interact with and support patients effectively. May she continue to be blessed for her incredible work.

Amazing service from rachel at the practice

Rachel stood out as an exceptional staff member at the Practice. She demonstrated a keen understanding of the concerns and skillfully coordinated a suitable appointment. Her demeanor was marked by respect, professionalism, accessibility, and effectiveness.

Terrible service from unresponsive medical practice

Terrible ordeal today, lost my critically important meeting due to the doctor operating remotely and persistently calling from a hidden number that my phone rejects. I attempted to contact them, and it took a staggering two hours just to get through, only to have a representative tell me there's absolutely no solution and I'll need to schedule everything from scratch all over again!!!

Cozy cafe with delightful atmosphere and quick service

Welcoming and bustling establishment.

Incompetent medical staff waste my time and blood

I am utterly dismayed by the sheer ineptitude demonstrated at this medical clinic. After undergoing a blood draw, I was informed the following day that my sample had mysteriously vanished from the laboratory's records. Forced to return, I sacrificed additional time and endured another painful blood extraction, only to encounter the exact same frustrating outcome. How many times must I be subjected to invasive needle punctures before they can successfully transport a single blood sample to the laboratory? I am deeply troubled by the apparent mishandling of my specimens, which represents a fundamental failure in patient care and raises alarming questions about their clinical protocols.

Best product ever amazing value

Extremely happy with the product. The treatment is top-notch. Definitely the highest quality available.

Frustrating healthcare with limited accessibility and support

Reaching out to Loxford Practice is a challenging experience. Their appointment booking window is extremely limited, just 10 minutes daily, and phone inquiries are immediately redirected to their app. When you finally manage an in-person consultation, it feels rushed and superficial. Rather than conducting a thorough investigation into your health concerns, the practitioners seem to rely on standard responses and quickly prescribe medication that appears to mask symptoms rather than addressing the underlying medical issue.

Convenient app, frustrating staff and scheduling issues

Booking through the app is straightforward, but the front desk staff consistently struggle with accurately recording appointment times. Moreover, the customer service team seems unprofessional, with many receptionists displaying a notably discourteous attitude.

Fantastic medical care that truly understands patients

My medical practice is absolutely fantastic. I receive the assistance I require precisely when I need it, and scheduling appointments is always convenient. Every single staff member is incredibly compassionate and supportive. Dr. Nadia, in particular, is outstanding and provides exceptional care.

Exceptional service from rumat's thorough medical expertise

Rumat Ali provided exceptional assistance, making sure to address and complete all the tests that were previously outstanding.

Worst practice ever

The Loxoford Practice is just absolutely the worst clinic ever. They don't keep the appointments and if the doctor is not in they don't think to notify the patients. The least the GP can do is send a text or give a call to the patient to notify of any change right after they open. I waited an hour and was told the doctor did not come in so they changed to a different doctor for a different time with out asking me. Very irresponsible.

Worst Practice ever

The Loxford Practice is just absolutely horrible. They don't keep the appointments and cancel them as they wish to. They don't notify the patient when their doctor is not in, and change appointment time to whatever is convenient for them. They are just full of garbage to put it in a nice way. If the doctor is not going to be in, the least the GP can do is send a text or give a call but they failed to do so for whatever reason that maybe. But definitely not professional.

Compassionate doctor brings comfort to my mum

I'm sharing this review for my mother following her consultation with Dr. Matilda Esan today. My Mom was deeply moved by Dr. Esan's compassionate and gentle approach. The small gesture of assisting her in putting on her socks and helping her get off the examination table made a significant impact. We extend our heartfelt gratitude to Dr. Esan for her exceptional care and attention. Your kindness means the world to us!

Worst medical practice ever disappointing service

I'm utterly baffled how this establishment remains in business. I requested an appointment and was informed the next available slot was the following Thursday at 10:30. On the day of the appointment, at 10:05 while en route, I received a text cancelling my scheduled time. I had already taken a day off work, only to be told to call back and reschedule myself. I've been stuck on hold for over an hour, languishing at position number 11 in the queue. When I requested a callback, I briefly reached position 9 before mysteriously being bumped back to 11. Their approach is incredibly unprofessional, giving the impression they arbitrarily choose which calls to handle. Now I'm forced to waste most of my day trying to reconnect with them. If they chose to cancel, the responsibility should have been on them to proactively reschedule, not leave me chasing after a new appointment.

Terrible service and terrible communication at clinic

I had an absolutely terrible experience. I was scheduled for a blood test on 23.07 at 2:30 pm, but upon arrival, no one was aware of my appointment. At the downstairs reception, they claimed ignorance about my booking and directed me to the second floor, where the same confusion persisted. How can this be possible? I originally booked this appointment at the front desk, but the receptionist was completely incompetent. She clearly failed to properly book my appointment. I wasted my entire time and endured significant stress. This isn't even the first occurrence of such a situation. Two weeks ago, a similar incident happened when Policlinik called to cancel my blood test appointment. It seems virtually impossible to successfully schedule with these doctors. I'm consistently left feeling stressed and frustrated. The receptionist was incredibly rude, and I now need to investigate why she didn't properly book my appointment, despite writing the date and time on the blood test form. Unacceptable. Thanks. Lidiya

Great service with some appointment challenges

This medical facility provides a comprehensive healthcare experience with modern amenities like digital appointment scheduling through the Dr iQ app and diverse service options, such as home consultations and specialized nursing clinics. The practice boasts welcoming and competent personnel, with staff members like Bilal Anwar and Nurse Hameed particularly noted for their positive interactions. Despite these strengths, patients have encountered challenges including extended telephone hold periods, obstacles in arranging in-person consultations, and intermittent administrative inefficiencies that have caused some patient dissatisfaction.

Worst healthcare experience ever absolute nightmare

THE WORST GP EVER ABSOLUTE DISGRACE TO THE HEALTHCARE SYSTEM‼️ Promised a referral back in January 2025, I've endured six months of complete radio silence, only to be informed the referral was just sent now. Half a year of crushed hopes, deteriorating health, and mounting mental distress ALL BECAUSE THEY CAN'T PERFORM THE MOST BASIC PROFESSIONAL DUTY Attempting to reach them is an absolute farce. I've wasted hours on hold with zero response, and on the rare occasion someone answers, I'm greeted by background chatter before being abruptly disconnected. Their online portal is perpetually "down", and in-person visits reveal staff who are shockingly indifferent and hostile towards patients. I've never experienced such profound abandonment, dismissal, and disrespect. They've systematically undermined my health, ignored my urgent medical needs, and left me to struggle alone. If you have even the slightest concern for your personal wellbeing, AVOID THIS GP AT ALL COSTS

Amazing service from a stellar receptionist

Rachel at the front desk was incredibly accommodating, listening carefully to my concerns and successfully scheduling the appointment I urgently required. The organization would benefit from having more employees with her exceptional customer service skills.