The Loxford Practice

Compassionate care from a truly remarkable gp staff

Neelufar provided exceptional assistance and demonstrated remarkable kindness. She thoroughly explained everything and offered excellent guidance about maintaining my appointment schedule. I am truly grateful for her outstanding service. I sincerely appreciate that my GP consistently hires such wonderful staff members. My heartfelt thanks go out to her.

Amazing service from the best representative

I had a fantastic experience with Chloe Lawrence, who provided exceptional service. Her professionalism and kindness truly made my day. Huge thanks to her for her outstanding assistance!!!

Chloe lawrence saved the day with her service

I contacted the office early in the morning to schedule appointments for my children and myself, and Chloe Lawrence was exceptional in handling my request. Her approach was considerate, courteous, and thorough, and she managed my call with remarkable professionalism. I was genuinely surprised, as typically the staff tends to be discourteous and unhelpful.

Exceptional service with caring and attentive staff

The receptionist, Chole, demonstrates exceptional politeness and provides outstanding assistance. Moreover, the entire staff consistently displays a helpful attitude. They attentively listen, genuinely comprehend your specific circumstances, and effectively address any concerns you may have.

Great doctor with compassionate care

A truly outstanding general practitioner who provides exceptional support and assistance.

Terrible service and impossible booking experience

Absolutely frustrating experience. The booking process is needlessly complex, and there's zero customer support or guidance. Communication is completely absent, making the entire appointment scheduling a nightmare.

Amazing medical service beyond my expectations

Extremely prompt communication and successfully scheduled the physician exactly as I wanted.

Fantastic service from the kindest agent ever

Rachel was incredibly kind and personable, a truly helpful representative. I'm delighted I had the opportunity to interact with such a wonderful professional. Her warmth and assistance made my experience pleasant xx

Terrible service and unhelpful medical staff nightmare

The reception staff are completely absurd; just step inside and you'll witness constant disputes with customers! Their online form asks you to 'detail your symptoms', yet the instant you provide a comprehensive description, they claim 'sorry, too many issues for an appointment'! The phone waiting system is equally frustrating. While some physicians are excellent, others merely search Google in your presence and dismissively suggest 'put on some Vicks and you'll be fine'!

Exceptional customer service with a smile

Rachel provided exceptional assistance during my visit. She went above and beyond the typical rushed service I've experienced before. Unlike other staff who often seem impatient, she took the time to thoroughly explain everything and patiently waited until I was fully ready to move forward. Her friendly demeanor and lighthearted approach made the interaction enjoyable.

Friendly customer service made my day better

During my interaction with Shirin, she demonstrated exceptional assistance and a welcoming demeanor, which made me feel completely at ease throughout our conversation.

Endless wait time ruins patient's healthcare experience

I pride myself on being optimistic and seeking simplicity, yet I find myself perplexed by this prolonged wait. How is it possible that as the first caller in the queue, I've been on hold for an hour and a half? Other medical practices demonstrate far more efficient communication. This persistent issue has been ongoing for two years to my knowledge, and it urgently requires resolution.

Frustrating wait for doctor iq appointment

I'm currently on hold, and the Doctor IQ system is malfunctioning. I've been waiting for 20 minutes and I'm still number 30 in the line. My daughter is seriously ill, and I've been attempting to schedule an appointment for more than half a year. When I spoke to the receptionist, they told me I must book through Dr. IQ.

Rachel made my visit truly wonderful

Rachel at the front desk is absolutely wonderful, consistently demonstrating a warm demeanor and going above and beyond to assist customers.

Rachel saved the day with stellar service

Exceptional support provided by Rachel

Compassionate doctor who truly listens and cares

I'm absolutely thrilled with Dr. Jawad. Her warmth and compassion truly stood out, and I couldn't be more pleased with her care. She demonstrated genuine empathy towards my circumstances and made it clear that her patients' well-being is her top priority.

Amazing customer service from a caring professional

Rachel demonstrated outstanding customer service during my prescription consultation. She proactively addressed my pharmacy-related concerns, going above and beyond by personally following up and calling me back to provide a resolution.

Terrible healthcare service with unprofessional staff

This general practice clinic is absolutely terrible They consistently refuse to schedule appointments, forcing endless waiting, and when they claim a slot is reserved, they fail to send proper confirmation. When they finally do send a notification a day prior, the details are entirely incorrect. The Asian staff members seem more interested in socializing among themselves instead of performing their duties, while the Eastern European employees engage in roundabout conversations with their unconvincing English, feigning assistance while essentially collecting taxpayer funds to sit idly and occupy space

Terrible healthcare experience at east london clinic

One of the most terrible general practitioners in East London. The reception staff are completely clueless. Doctors literally search Google for medication advice. You'll definitely experience ridiculously long waiting times if you visit. Essentially, it's total garbage.

Exceptional doctor with compassion and incredible care

Dr. Rao is truly remarkable. Right from the initial consultation, she attentively listened and explained everything with remarkable clarity and empathy. Her professional approach is complemented by a sincere commitment to patient well-being, which makes each appointment feel reassuring and comfortable. Dr. Rao is not only extremely knowledgeable and proficient in her specialty, but she also consistently goes the extra mile to ensure comprehensive follow-up and continuous care. I always feel secure and supported under her guidance, and I'm profoundly appreciative of her unwavering commitment. I cannot express enough gratitude for her outstanding care and commitment. Her profound expertise, remarkable patience, and deep compassion have been transformative. I genuinely value the time and attention she devoted to listening and explaining everything with precision. She's not just an excellent physician—she's a genuine healing professional. Regards Mir Dipa