The Loxford Practice

Speedy service that exceeded my expectations

Extremely effective service that I wholeheartedly endorse!

Exceptional medical care at loxford practice rocks

I'm thrilled to award a perfect rating to this medical facility. Despite being a relatively new patient with less than a month of registration, and my family not yet enrolled, I've experienced exceptional medical treatment. I've already attended three appointments where all physicians demonstrated professionalism and efficiency. My heartfelt appreciation goes out to the entire team at Loxford practice, with special recognition to the phenomenal Reception Team - you truly are remarkable!!

Friendly staff made my shopping experience awesome

The service I received was exceptional. A helpful representative went above and beyond to assist me, and I was thoroughly impressed.

Compassionate support that truly made a difference

I reached out to the surgery seeking help with my mental health. While the initial conversation was challenging, I was impressed by how promptly The Loxford Practice addressed my request. The very next day, Sumbal Akhlaq, the Social Prescribing Lead, contacted me. I was unaware that the practice offered such support. Sumbal was compassionate and carefully listened to my concerns. She then offered meaningful guidance and assistance. The phone consultation was unhurried and progressed at a comfortable pace for me. For the first time, I felt truly heard and understood, with someone genuinely comprehending my specific needs. I am incredibly thankful, Sumbal, for your immediate response and support. I had always been hesitant to seek help, uncertain about where to turn, but you made the entire process feel effortless and approached my situation with sincere empathy and understanding. Thank you 😊

Worst healthcare experience ever avoid at all costs

A completely hopeless service, you'd have better odds winning the lottery than securing a phone consultation. Their massive facility would be better repurposed as apartments since their assistance is utterly worthless. Disgrace on every incompetent staff member. May they personally endure the same frustrating experience. And the receptionist's brilliant advice? Go to the emergency room... demonstrating total ignorance.

Richel provides exceptional customer care

Richel provides exceptional support and assistance. Her service is outstanding, and I truly appreciate her help. Many thanks.

Worst physio experience ever disappointing healthcare

Mr. Bilal, the physiotherapist at this clinic, demonstrates an appalling lack of professional responsiveness! I scheduled an appointment in March and was advised to get a hospital referral, but after two months, absolutely no progress was made. Upon reaching out to the clinic, I discovered the referral letter was never even dispatched. Now I'm forced to book another consultation with a different physiotherapist in a month's time!! The NHS waiting list seems almost irrelevant compared to the clinic's complete unreliability. It appears they're content to delay non-critical cases indefinitely. The key lesson here is that patients must persistently follow up and be proactive, regardless of how challenging or time-intensive it might be to continuously contact the clinic and ensure proper medical communication.

Terrible healthcare with unprofessional staff and attitude

Absolutely terrible service at this medical practice, which seems to be getting worse over time. Whenever I attempt to schedule an appointment, they consistently claim no availability for the next day. When I call again, I receive the same dismissive response. Today, a staff member named Madlena even went as far as telling my wife to seek care elsewhere and suggested we consider leaving the practice entirely. Their unprofessional approach and treatment of patients is utterly unacceptable.

Community support at its finest

Dear sir, Madam Thank you for the call and voucher The food distribution process was expertly managed and streamlined. Courteous and attentive staff provided a seamless and supportive service to the community.

Exceptional healthcare with friendly and efficient staff

Excellent training facility with top-notch medical professionals. Sabrine, in particular, stands out for her efficiency and accuracy.

Compassionate help beyond medical care

The Social Prescriber at the Polyclinic is incredibly helpful. During my wait, I conversed with Sumbal Ahklaq, who provided invaluable assistance. She guided me through housing resources and connected me with food bank services to alleviate challenges in these tough economic times. I strongly recommend scheduling an appointment to discover the range of support available for your mental and physical well-being. I was amazed by the extensive help I was unaware of previously, and how easily I could be referred to additional support services. I am truly thankful and deeply appreciative of the support I received.

Exceptional care from an outstanding healthcare professional

Miss Rehmiah demonstrated exceptional professionalism, coupled with genuine compassion and insight. The practice would benefit greatly if other staff members were to model their approach after hers, as she truly represents a valuable team member who enhances the overall quality of care.

Terrible customer service that failed me completely

I've been completely let down by their lack of support whenever I've sought assistance. As a result, I'll be taking my business to a different provider.

Lifesaver Rachel saves the day with kindness

When I needed a medical note through the Evergreen App and received an incorrect document, I contacted the surgery. The wait time was incredibly frustrating - I was caller number 11, but it took over two hours just to reach caller number three. Just as I finally got close to being served, the phone line abruptly disconnected on their end. Fortunately, I visited the surgery in person, where Rachel assisted me. Her approach was exceptional - she listened carefully to my entire situation and promptly resolved the issue with remarkable efficiency. I sincerely hope all staff members could emulate Rachel's compassionate and patient-focused attitude. She genuinely understands and addresses patients' needs with remarkable dedication. The NHS and The Loxford Practice should be incredibly proud to have such an outstanding representative like Rachel.

Negligence professionals

This is my worst experience with a GM since I moved 4 years ago to East London. Reception is the worst, and referral is out of this world, this is supposed to be a prison and not a GP Practice. What's the point of waiting 2 hours on the phone to speak to someone to tell you, you need to call another number tomorrow. And then wait for 6 months to get an email that you finally get referred to a hospital with another 4 months appointment.

Frustrating hospital experience with poor navigation

Most restroom facilities were unavailable. Additionally, several elevators were non-functional, with lift control buttons failing to respond. The main reception area is consistently chaotic. There's no dedicated check-in for cardio, adult eye clinic, or dermatology services. Patients consistently appear confused, not realizing they should simply sit and wait instead of attempting to check in. Having frequented the children's eye clinic, I've observed numerous individuals becoming anxious, unsure of their location or status, and waiting extensively only to be informed they cannot be seen. This facility desperately requires a proper reception system. The children's eye team is exceptional. Reception staff are warm and welcoming, and all professionals who examined my children were compassionate and remarkably skilled with pediatric patients.

Compassionate surgeon helps through challenging medical journey

Thank you Sukhpreet. My experience with the surgery has been varied, but whenever we communicate, she demonstrates such warmth and compassion that touches me deeply. I appreciate your assistance and support. Best wishes Arif azhar

Compassionate receptionist saved my day at surgery

I am grateful to Mr. Tarique Amir, the receptionist who assisted me during my arrival at the clinic while experiencing intense pain. He supported me with patience and compassion, and thanks to his helpful approach, the doctor was able to prescribe the necessary medication for me. My sincere appreciation.

Terrible healthcare nightmare that broke my spirit

This GP practice is utterly abysmal and a total disaster. From the start, I explicitly detailed my critical health concerns during registration – anemia, persistent leg discomfort, and debilitating headaches. Yet they displayed zero concern. They've consistently refused to provide any meaningful consultation for these issues. Whenever we contact them, the incompetent physicians simply redirect us to A&E, even for something as straightforward as a medical certificate! Meanwhile, A&E continuously sends us back to the GP. It's an infuriating and pointless loop with absolutely no assistance. The administrative staff are discourteous, dismissive, and woefully unprepared. I've wasted three entire days attempting to connect, enduring endless wait times, only to be met with indifferent attitudes and abrupt disconnections. There's no empathy, no professionalism, no hint of basic human respect. This facility is an absolute horror. They're callously gambling with patients' well-being and lives. I strongly advise everyone to steer clear of this GP practice — it represents the most appalling healthcare experience imaginable.

Life-changing support for my pcos journey

Last year, I received a Pcos diagnosis that led to weight gain and hormonal disruption. I consulted my GP, and an AMENA wellbeing coach was instrumental in helping me address my health challenges. They developed a comprehensive approach focusing on diet and lifestyle modifications tailored specifically to Pcos management. The coach offered me a carefully structured Pcos diet plan and diverse exercise recommendations that significantly enhanced my overall wellness. By consistently following the suggested routine, I've experienced notable improvements - I've successfully shed weight and my hormone levels are gradually stabilizing. Additionally, the coach provides monthly check-ins to monitor my progress. I'm committed to maintaining this approach and am optimistic about continuing my weight loss journey.