The Loxford Practice

Transformative nutrition guidance for my health journey

I was fortunate to collaborate with Amena Jobber as my nutrition consultant, and she has been absolutely invaluable. She expertly navigated me through a challenging health period with compassion, expertise, and unwavering support. Her tailored strategy was instrumental in my healing process, and I'm deeply appreciative of her professional guidance. I cannot recommend her highly enough!

Friendly staff made my medical visit pleasant

The staff members Rachel, Chloe, Habiba, Rema, and Yunus provided exceptional care during my appointment at Loford practice. I appreciate their excellent service.

Challenging healthcare with mixed medical experience

Getting an appointment at this facility is incredibly challenging, though the medical staff themselves are competent and professional.

Terrible customer service and frustrating phone experience

During off-peak hours, you'll encounter a queue lasting over 30 minutes just to reach reception, and during busy periods, it's even worse. Once you finally connect with someone, they're incredibly discourteous - I'm baffled how such unprofessional staff are employed. My in-person visits to the GP have always been pleasant with helpful staff, but their phone service is abysmal. Whether the matter is urgent or routine, I cannot recommend them due to communication difficulties. Their mobile application is completely ineffective; to accomplish anything, you're forced to send messages or make notes. What's the point of having an app with such limited functionality? They might as well rely on email communication. The entire experience is frustrating and demonstrates a complete lack of customer service understanding.

Terrible healthcare experience with unhelpful medical practice

I'm thoroughly disappointed with this general practitioner's practice. In my view, they show zero concern for patient well-being. After enduring a three-month wait for an appointment, I arrived early and stood in line, only to be informed that my appointment was inexplicably cancelled simply because I waited in the queue. Their communication is abysmal - they never return calls, and their customer service team is completely ineffective. I'm desperately hoping to find a more competent healthcare provider as soon as possible.

Worst experience ever with terrible service

The service is absolutely terrible.

Yunus solved my problem with exceptional service

Kudos to Yunus for his exceptional service! He handled my issue with remarkable professionalism and ensured a complete resolution. His customer support was top-notch and truly impressive. Fantastic job, Yunus - continue delivering such outstanding assistance!

Worst customer service nightmare ever experienced

I spent an excruciating 75 minutes waiting on hold, only to have a representative pretend they couldn't understand me and abruptly disconnect the call the moment I finally got through. When I attempted to call again, I was dismayed to find myself positioned 21st in the line of waiting customers.

Amazing service that truly exceeded expectations

I experienced an exceptional and outstanding service that was truly remarkable The service was incredibly impressive I sincerely hope they continue to maintain the high standard of their distinctive offerings

Frustrating wait for nothing at customer service

Standing in line since early morning for two long hours, we were ultimately informed that no appointment slots remained. The staff directed us to contact them on the following business day.

Exceptional nurse kathleen delivers outstanding patient care

I am absolutely ecstatic to share my experience after encountering Kathleen. Her level of care is phenomenally exceptional and truly indescribable. Heartfelt gratitude to the NHS for bringing such a remarkable professional on board. She has completely excelled in her responsibilities by delivering truly outstanding care.

Terrible clinic with frustrating and inefficient service

The Evolutio Ophthalmology Clinic provides an abysmal patient experience. Phone inquiries and appointment scheduling drag on for more than 60 minutes. Their communication skills are severely lacking, with even simple email correspondence proving difficult. The clinic appears woefully inept when it comes to basic technological competence.

Terrible service and zero address update help

I filed an address modification request in November 2024 and repeated it in December 2024, substantiating my claim with bank documentation. Regrettably, the reception personnel displayed complete indifference and apathy. I squandered two precious hours attempting to update my residential information, and my address remains unaltered. Their attitude suggests a profound lack of interest in resolving my straightforward request.

Terrible service and zero help with my pain

These folks don't merit a single star rating. Despite claiming to schedule appointments via phone or their Dr. IQ app, they consistently fail to actually book anything when you call. The Dr. IQ system is completely non-functional, and when patients are clearly suffering, they dismissively claim nothing is wrong and that x-rays show everything is normal. I have absolutely zero respect for this medical practice.

Terrible service with multiple medical communication failures

If I could rate their services at zero, I absolutely would. Countless errors and mishaps have plagued my experience since registering. The most egregious incident involved being told after four weeks that my baby needed a hepatitis B vaccine because I had it during pregnancy, despite having clear test results throughout. When I approached the reception, the staff member repeatedly insisted I should wait until the appointment day or simply cancel, displaying an unacceptable level of indifference. Eventually, I managed to get a vaccination appointment letter and receive an NHS number - what a relief after such a massive blunder. Time wasting is another chronic issue, with inconsistent information provided over the phone versus at the reception. They even called me for a flu vaccination two months after delivery, and when I pointed this out, their only response was an insincere apology. The manager's arrogance is remarkable; when I attempted to discuss the issue through staff members, they couldn't be bothered to engage. Their approach seems to be deliberately avoiding booking appointments by making endless excuses, regardless of how long one waits on hold. These are just a few of the many frustrations I've encountered.

Worst healthcare experience ever absolute nightmare

Absolutely dreadful. Their new digital platform is completely useless and provides zero value. Stuck on hold for over half an hour, trapped at position 27 in the queue. They have the nerve to seek out new patients when they're already incapable of managing their current load. I'm dealing with multiple health issues, expectorating mucus, and struggling with a compromised immune system, yet receiving zero assistance. A truly deplorable situation.

Incompetent medical staff fail to provide care

Absolutely terrible medical practice - the physicians here are completely ineffective. I'm seriously questioning whether they even employ qualified medical professionals.

Worst medical practice ever terrible service

I've been struggling for 10 months to schedule an appointment, and I'm at my wits' end with how this medical practice operates. The reception staff are incredibly unhelpful and disrespectful. After spending two exhausting hours on hold, I still haven't managed to secure an appointment. If they can't provide basic patient service, they should seriously consider closing down their practice.

Rude doctor ruins medical experience completely

Against my typical approach, I was directed to this medical practice due to my GP's current workload and referral callbacks. During a phone consultation, I encountered an incredibly unprofessional doctor who became agitated and berated me, claiming that our conversation was exacerbating his already difficult day, simply because I challenged what was clearly an incorrect diagnosis. He adamantly refused to process my referral - which, had he reviewed my medical records, he would have seen was overdue - and instead declared he wasn't responsible for booking referrals, suggesting I needed to consult another physician. At that point, I terminated the conversation, as I had never before experienced such shocking unprofessionalism from a medical professional. I subsequently contacted my regular practice, whose staff were deeply apologetic about my experience and immediately scheduled an appointment with my GP to prevent any further interactions with this problematic doctor. I am now exploring formal channels to report the physician responsible for this unacceptable communication.

Unprofessional and unhygienic doctor fails basic care

I attended a routine mum and baby checkup at 8 weeks, including vaccinations. Initially, the GP seemed completely unaware of the purpose of our visit, repeatedly questioning why I was there. To my dismay, he examined my 2-month-old without wearing gloves. What shocked me most was when he warmed his stethoscope by rubbing it on his thigh before placing it directly on my baby's chest - an absolutely unacceptable and unhygienic procedure for a supposedly professional medical practitioner. The vaccination nurse was equally careless, also not wearing gloves while handling unvaccinated infants. I'm utterly bewildered by their casual approach to infant care. This first visit has left me thoroughly disappointed with their unprofessional and potentially risky medical practices.