The Lyndhurst Surgery

Compassionate Care During My Fertility Journey

Navigating the challenges of infertility right now, and the entire team here has been incredibly compassionate, supportive, and empathetic. They were consistently present and offered guidance throughout this difficult journey. These are truly the most exceptional medical professionals and front desk staff I've encountered, and I've certainly interacted with many. My heartfelt gratitude to everyone involved!

Quick and Caring Appointment at Local Surgery

After reading earlier feedback, I was pleasantly taken aback by securing an in-person consultation so quickly. The front desk staff were warm and efficient, and the doctor demonstrated genuine compassion and attentiveness. I would gladly endorse this medical practice to others.

Dr. Surenthiran listened and helped me

I'll admit I was slightly apprehensive after reading previous feedback, but my personal encounter has been excellent. Dr. Surenthiran has truly impressed me with his exceptional medical care and forward-thinking guidance. What stands out most is his genuine attentiveness - he really takes the time to listen carefully, which means a great deal to me. I'm genuinely grateful for his professional and compassionate approach. 🙏

Heartless Receptionists Ruined My GP Experience

Utterly dismayed by the cold and unresponsive demeanor of the recently hired front desk staff at this medical clinic. Even in a life-or-death situation, they seem devoid of any empathy or concern. Getting any assistance requires persistent, repeated phone calls over multiple weeks. Having been a loyal patient with my entire family at this practice for years, the depth of my heartache and disillusionment is immeasurable. This level of indifference is so egregious that I wouldn't even award them a single star rating.

Friendly Secretary Makes My Day

The recently hired administrative assistant is genuinely pleasant and compassionate, communicating with warmth and giving her full attention when you speak 😊 truly commendable

Quick lunch at the airport spot

Absolutely exceptional. First-rate quality. Can't get much better than this.

Receptionist Doing Nails While I Wait

I would give zero stars if I could. This surgical practice is absolutely the most abysmal medical service I've ever encountered. Booking an appointment is practically impossible. They repeatedly instruct patients to call within specific narrow time windows, seemingly oblivious that people experiencing health issues cannot always make a morning call. Even when you manage to call, you're condemned to wait over an hour, only to be dismissively told to try again tomorrow. The reviews appear suspiciously fabricated - I'm particularly skeptical of one claiming a patient has been seeing Dr. Johal since the 1980s, which is demonstrably false. While the medical staff themselves seem competent, the management and practice manager are entirely responsible for this catastrophic operational breakdown. The receptionists are unprofessional, untrained, and arrogantly overstepping their roles without possessing even basic customer service skills. During one particularly infuriating experience, I was placed on hold for nearly an hour. Upon arriving at the surgery while still waiting, I discovered a receptionist casually gossiping and painting her nails. When I approached to highlight the situation, I was shockingly instructed to leave the premises, despite being a waiting patient.

Compassionate Care from Our Family Doctor

Doctor Johal and the medical staff at Lyndhurst surgery have been our trusted healthcare provider since 1980. Throughout my consultations with Dr. Johal, I've experienced transformative medical care, as he meticulously examines every aspect of my health to promote recovery. It's rare to find a physician who dedicates such comprehensive attention to addressing patient concerns thoroughly. I want to express my deepest gratitude for Dr. Johal's unwavering commitment, compassionate approach, and consistent support for both myself and my family.

Long Wait, Rude Staff, Terrible Care

Utterly let down! Scheduling an appointment is incredibly challenging, especially when experiencing severe discomfort. The front desk staff are extremely unhelpful and dismissive during phone interactions, displaying a complete lack of empathy towards patients. The hold times can exceed half an hour, which is absolutely unacceptable! The medical facility falls drastically short of any reasonable patient standards! I would never suggest this practice to anyone under any circumstances!

Terrible NHS experience with rude staff

Appalling surgical experience at London NHS - an investigation is urgently needed into the abysmal conduct of both medical personnel and administrative staff. The entire team was unprofessional and completely unacceptable.

Dr Johal Really Listened to My Concerns

The general practitioners here are exceptional, and my recent consultation with Dr. H Johal was truly delightful! He demonstrated professionalism, attentively heard my concerns, and actively engaged me in developing my treatment strategy. The reception staff are working diligently and consistently maintain a courteous demeanor. I wholeheartedly endorse this medical practice!

Prescription Mess and Unfriendly Staff

Absolutely dreadful medical practice with unhelpful staff and incompetent professionals. The doctors and front desk personnel are consistently discourteous, and they repeatedly make errors with my medication orders. Steer clear of this clinic unless you're seeking additional frustration in your daily life.

Frustrating Runaround at the Doctor's Office

I'm constantly frustrated by the lack of medical care at this clinic. The receptionist repeatedly redirects me to other facilities instead of helping me. All I wanted was a simple blood pressure check, but they first told me to return at 4:30, then suggested I go to different centers. After feeling unwell for four days, I'm exhausted by their constant runaround. Why must I be registered here only to be sent elsewhere and waste hours waiting? Would they only pay attention if I seriously injured myself, like collapsing on the street with a head injury? Is that what it would take to receive any genuine care and consideration?

Lyndhurst Surgery's Endless Paperwork Nightmare

Utterly incompetent. For nearly a year, I've been caught in a bureaucratic nightmare trying to register with this surgery, trapped in a seemingly endless loop of document requests. Every few months, an email arrives demanding ID, forms, or proof of address, which I dutifully submit, only to be met with weeks of silence before receiving yet another identical request. I've even gone to the extreme of personally delivering all required documents to the surgery, obtaining direct confirmation that everything was in order, only to be inexplicably asked for the same materials weeks later. Attempting to communicate by phone is equally futile: when you're not abruptly disconnected, you'll endure 20+ minutes on hold, only to be told the responsible staff member is unavailable and will return your call (a promise that predictably goes unfulfilled). Hoping for an email response is equally absurd. I cannot overemphasize my complete exasperation with this establishment. I've reached a point where, were it not for the extensive email trail documenting my gradual mental unraveling, I might question the surgery's very existence—either due to their persistent gaslighting about missing paperwork or as a self-protective psychological mechanism. But it is real. I was there.

Frustrating Phone Service During Covid Lockdown

The medical staff here are excellent, but communication has become a nightmare since COVID-19 hit. The standard interactive phone menu has disappeared, leaving patients with a system that simply rings endlessly before disconnecting. I've attempted to reach out via email, yet my messages have been met with complete silence. The lack of responsiveness is incredibly frustrating - what could possibly be causing such a breakdown in basic communication?

Terrible Phone Manners at Dr. Johal's Office

The receptionist at this practice is absolutely terrible, displaying a shocking lack of professionalism and courtesy when dealing with patients over the phone. Dr. Johal, if you're reading this, I implore you to address the behavior of your front desk staff immediately. These women who answer the phones seem completely indifferent to patient needs, frequently not picking up calls or abruptly hanging up. This is unacceptable, especially when patients are in critical health situations. These receptionists appear more interested in chatting with each other than performing their job responsibilities. Why are they being paid if they can't handle basic customer service? I strongly urge you to take swift action and hire staff who genuinely care about patients' well-being. I'm reluctant to confront them in person, as the interaction would likely be extremely unpleasant. Something needs to change, and quickly.

Rude Receptionists Ruin a Good Medical Practice

The doctors are courteous and competent. The front desk staff, however, are absolutely dreadful. Specifically, when they actually choose to pick up the phone. Once they reluctantly answer, they cut you off and clearly demonstrate how bothersome they find your call. Having been a long-time patient, I deeply miss the previous reception team. You're forced to swallow your frustration because pushing back will only harm your own interests. I recognize that working reception can be challenging and that some patients can be difficult. Nevertheless, this does not justify treating callers as unwelcome interruptions or behaving in such an unprofessional manner.

Friendly Staff Saved My Day

The entire staff has been incredibly supportive and accommodating. Much appreciation.

Worst Family Surgery Ever

Utterly Disrespectful! Obtaining a courteous reply from this practice seems impossible, as every staff member exhibits unprofessional behavior. When I attempted to clarify some straightforward inquiries about a letter, the doctor actually claimed I was "annoying him". Their phone responsiveness is painfully slow, and scheduling an appointment is an exercise in frustration. Despite being our family's medical practice for generations, the quality has dramatically deteriorated since Dr. Zadoo and Dr. Gupta's departure. It's evident that patient satisfaction is no longer a priority, so I will definitely be seeking healthcare elsewhere.

Frustrating Registration Runaround at Local Surgery

I stopped by recently to register myself and my young son at the medical practice, having meticulously completed all necessary paperwork and brought the appropriate documentation. After the receptionist reviewed my forms, she suggested I would be better off submitting them online, which was incredibly frustrating given the effort I'd already invested in filling them out manually. Upon attempting to locate the online registration portal, I discovered no clear website for this purpose. I tried calling to clarify the situation and was immediately placed on hold for several minutes. Eventually, I gave up and redialed, only to experience the same unresponsive treatment with endless ringing and holding. The whole experience feels like they simply don't care about assisting patients. It's clear I'll need to explore alternative healthcare providers who actually value their potential patients!