The Manor House Surgery

Worst doctor's office since moving north

The reception staff at this medical practice are incredibly frustrating and uncooperative, with absolutely zero digital support options. I was forced to contact 111 just to secure an appointment. Having recently relocated to this area, I'm astounded by how subpar the medical services are compared to my previous location in South Yorkshire.

Negligent care nearly cost my baby's life

I'd give zero stars if I could! My toddler is currently hospitalized at James Cook and has been diagnosed as anemic, potentially requiring either an iron infusion or blood transfusion. The health visitor initially recommended a blood test due to her pale appearance, but when we visited the clinic, they dismissed it as mere constipation and sent us home with laxatives!!! This treatment is absolutely unacceptable, and I strongly caution other parents against bringing their children to this facility!

Kind doctors who truly listen

To each their own, but in my personal experience, The Manor House Surgery provides outstanding service. From the entire staff to Dr David Royal, I have no complaints whatsoever. Kenny Surtees.

Frustrating callback issue with helpful support

Unsatisfactory service experience. I asked for a callback, but they claimed it wasn't recorded in their system after I had already waited for their response. The issue definitely requires resolution. Despite the technical difficulties, the customer service representative who eventually assisted me was extremely courteous and professional.

Doctors who truly listen and care

Dr. Elliot demonstrates exceptional compassion, and both Dr. Walker and Dr. Royal share a similar attentive approach, truly listening to their patients.

Caring doctor who goes the extra mile

The front desk staff are excellent, and my physician truly prioritizes patient care. Finding a doctor as dedicated as her is rare. She doesn't rigidly adhere to strict time constraints, preferring to ensure each patient's complete needs are addressed, even if it means running behind schedule. Her commitment means no one leaves without feeling fully heard and supported. While most of the medical team is commendable, there is one exception to this otherwise stellar group of professionals.

Frustrating wait for medical help

I've been dealing with COPD and tried calling on Friday. No appointments were available, and I continued calling on Monday with no success. I've been attempting to reach someone since 8 this morning and am still waiting for 111 to respond.

Doctors weren't as caring as my old clinic

It's somewhat mediocre. I'm not entirely convinced by their approach, and compared to my previous healthcare providers in Scunthorpe, these professionals seem less empathetic and more dismissive about my concerns.

Frustrating morning trying to book an appointment

I've been struggling to secure an appointment for weeks now. Every time I'm advised to call at 8am, the available slots are already fully booked. Their scheduling process is completely ineffective and needs a major overhaul - it's absolutely ridiculous.

Quick and caring doctors at manor house

Since joining Manor House surgery recently, I've been impressed by their welcoming staff and genuine commitment to patient care. Their approach makes me regret not choosing this practice much earlier in my medical journey!

Frustrating run-around with unhelpful staff

Incredibly unhelpful staff and a frustrating booking process! I attempted to schedule an appointment multiple times throughout the week, but every time I called at 8am, they were completely full. After a convoluted referral process involving 111, a pharmacy consultation, and ultimately being directed back to my GP's office, I finally secured an appointment. To make matters worse, the practice nurse's condescending attitude made me feel like a small child being scolded.

Rushed appointment with rude dr elliot

Complete garbage and their bedside manner is absolutely appalling. You're lucky to get a mere 5-minute consultation after waiting around a week, and if, like me, you have ongoing health issues, you'll only manage to discuss one concern. Dr. Elliot is hands-down the most discourteous physician I've ever had the misfortune of meeting. It's no surprise this practice is struggling due to incorrect diagnoses because patients are hurried through, and it's clear they're solely focused on collecting fees without any genuine concern for patient welfare. I completely concur with previous comments about the reception staff as well.

Frustrating appointments at manor house surgery

I've been stuck with Manor House Surgery for a decade, reluctantly adhering to the familiar-is-better mindset. Except for a few decent doctors struggling under pressure, I absolutely cannot endorse this medical practice. Securing an appointment is practically unachievable, with same-day consultations being nothing short of miraculous. The reception staff act like gatekeepers, fiercely protecting their physicians with an almost militant approach. Every nurse I've encountered is either condescendingly dramatic or completely apathetic. When you ultimately manage to see a physician, they're curt and perfunctory, showing minimal genuine interest in patient care.

Waited 25 minutes just to be ignored

No good. When you need a doctor, you'll spend ages on the phone and wait 25 minutes before your call is even picked up. Then you can't actually see a doctor. Their appointment system is a complete mockery.

Waiting outside for a rare slot

I wish there was an option to schedule an appointment in advance. My experience shows that to consult the doctor familiar with my medical history, I'm forced into an inconvenient process. I have to physically go to the clinic and arrive at least twenty minutes before opening, gambling on the chance of securing an available slot. When I'm seriously ill and want to see my preferred doctor, I've now given up attempting because I know it's futile. Despite these frustrations, I remain deeply appreciative of our national health service. The medical practice itself is pleasant, and I find all the staff incredibly welcoming and kind, with several excellent physicians on the team.

Impossible to get a saturday morning slot

Scheduling here is a nightmare. They demand you book a Saturday morning slot a month ahead of time. Their customer service is abysmal and completely impractical for people with unpredictable health needs or those who have regular work commitments!

Not bad for an afternoon trip

Quite excellent