The Manor Practice

Terrible customer service at doctor's surgery nightmare

After enduring a grueling 60-minute phone wait on 17.06.2025 for an 8am slot, the receptionist was extremely brusque and unhelpful. She flatly refused to schedule a GP appointment, citing that I had previously used private services, essentially pushing me towards paying privately. The situation was completely absurd. She dismissively claimed my issue wasn't an emergency and that I'd have to wait two weeks anyway, which was utterly unacceptable. Her attitude was shockingly unprofessional and callous - particularly inappropriate for a medical practice. Her customer service was appallingly poor, and frankly, she seems unsuited to working in a doctor's surgery. To make matters worse, she informed me no appointments were available and instructed me to call back the following day. Fortunately, I'm not dealing with any mental health challenges that would make such treatment even more distressing.

Friendly staff and caring doctor made my day

The front desk staff today was incredibly friendly and supportive. The physician was outstanding, carefully listening to my concerns and taking prompt action to address them. I'm truly grateful.

Compassionate doctor who truly cares about patients

Dr. Ahmed demonstrated exceptional attentiveness and promptly addressed all of my medical questions and worries.

Smooth and professional service at medical centre

Smooth, quick, and courteous appointment at the James Preston facility. Much appreciated.

Endless wait for firearms licence frustrates patient applicant

I sent in my firearms licence application during the initial days of December. Around the holiday season, they asked for payment, which I promptly settled on the spot. Initially, I was told the processing would take up to six weeks. However, we've now exceeded that timeline, and the only update I've received is that it's with a medical professional. I've been diligent in calling their office three times weekly to emphasize the urgency, yet no staff member can provide clarity on the status of my form or its progress. The entire experience has been incredibly frustrating.

Disappointing healthcare with poor communication and support

The personnel are adequate. However, over the past quarter: 1) When seeking a doctor's appointment, I'm repeatedly assigned a physician's associate with minimal clinical expertise, coupled with lengthy 2-3 week waiting periods, 2) The practice shuttered due to "winter pressures" - shouldn't there be increased staffing during challenging seasons?! Completely unacceptable, 3) Instructed to contact 111 because no medical staff were available during designated operating hours, 4) Extremely poor understanding and handling of mental health concerns, 5) A family member uncovered that multiple correspondence from a specialist recommending medication adjustments had been received and summarily disregarded without action. Thoroughly disappointing experience from start to finish.

Terrible service from unresponsive and unhelpful gp

Getting medical assistance from this general practitioner is a nightmare. Securing an appointment, even for pediatric care, feels like an uphill battle. The phone queue is excruciatingly lengthy, and despite waiting from the moment the office opens, you're still left without a scheduled consultation. This frustrating scenario is not just my personal experience, but something a close acquaintance has also endured.

Terrible service and unhelpful medical reception team

The front desk personnel are terrible, seeming to selectively assist patients based on their preference. Countless mornings, I've phoned only to be informed no appointments are accessible and instructed to retry the following day. Even when attempting to schedule a doctor's consultation two weeks in advance, I'm consistently denied. This situation demands immediate attention and rectification.

Terrible customer service and booking nightmare

Completely useless staff who provide zero assistance when trying to schedule an appointment.

Terrible vaccination experience with unhelpful staff

Extremely inefficient personnel at the vaccination check-in. They were unable to locate my name, mistakenly sent me to an incorrect line, and showed no remorse for their errors. This is undoubtedly the most poorly managed medical facility in the vicinity.

Compassionate care from an outstanding medical team

Dr Armstrong's medical care today was truly outstanding. She carefully listened to my health issues and delivered an incredibly comprehensive, individualized treatment approach. Every staff member I interacted with at the Manor Practice demonstrated remarkable professionalism and warmth, ensuring I felt completely at ease during my entire appointment. Given the current challenges facing general practice healthcare, Dr Armstrong and her colleagues genuinely exceeded expectations in their commitment to patient care. I enthusiastically endorse this practice for anyone seeking quality GP services in the Sutton Coldfield region. Sincere thanks to the entire team!

Caring doctor who truly listens and helps

Dr. Hewitt is an exceptional physician who goes above and beyond. I couldn't possibly desire a more attentive or compassionate healthcare provider. He truly demonstrates genuine concern for his patients.

Compassionate care for my child's medical needs

Fantastic healthcare experience. This practice has been nothing short of wonderful. When I brought my child in for vaccinations, the nursing staff were incredibly kind and compassionate. Additionally, when I recently reached out, I received a prompt callback from a delightful physician. Absolutely no complaints whatsoever!

Smooth service and helpful medical team

Scheduled a late afternoon consultation. The receptionist was welcoming, and the physician recommended additional diagnostic procedures to potentially address my medical concern.

Compassionate staff saved my day with quick care

Tracy at the front desk informed me that all appointment slots were booked, but she recognized I wasn't feeling well. Despite the daily long lines, she quickly reached out as soon as an opening became available, letting me know Dr. Ahmed could see me. Her compassion was evident. Dr. Ahmed was incredibly swift, professional, and supportive during my consultation. Grateful to the entire practice for their care. I'm feeling hopeful that my health is improving 🙏🏻🌈

Terrible service and uncaring medical staff

My encounter with the Manor Practice Sutton Coldfield GP on 3/14/24 was incredibly frustrating. My wife, a nursing mother experiencing severe neck pain, urgently needed medical consultation. However, the practice was unwilling to offer an immediate appointment and callously suggested waiting until Monday to see a nurse. The complete disregard for what could be a critical medical situation is utterly unacceptable, and the call assistant's indifferent demeanor was deeply troubling. It's profoundly disappointing that the GP practice demonstrated such a cavalier approach to patient care, essentially pushing us to contact 111 and shirking their fundamental responsibility. This incident exposes a glaring deficiency in their medical service and seriously undermines confidence in their ability to provide prompt, compassionate healthcare support.

Terrible service and zero support

This place is completely misnamed. It offers absolutely nothing of value, and calling it a service provider would be a generous stretch. Utterly useless in every respect.

Great healthcare with reliable communication

I've experienced top-notch care at the Manor practice up to this point. They consistently follow through on their commitments and return calls exactly when promised. Since switching to this practice, I've been thoroughly impressed with the quality of service they provide.

Exceptional medical care with attentive and caring staff

Received quick and comprehensive care, professional consultation, much appreciated

Terrible customer service and communication nightmare

It's Friday, January 12th, 2024, and I'm frustrated that no one is picking up the phone, and Ashfurlong isn't responding either.