The Manor Practice

Exceptional medical care that truly exceeds expectations

Completely impressed by every single medical professional I've interacted with, whether through conversations or in-person consultations. There's absolutely nothing I can criticize about their service. My sincere appreciation goes out to them.

Frustrating healthcare with limited appointment access

The medical staff here are competent, yet accessing their expertise is incredibly frustrating. I'm perplexed by their inability to schedule appointments in advance. It seems a pre-booking system would alleviate the daily morning phone chaos and reduce stress for both patients and staff.

Compassionate healthcare adapts to new medical landscape

The landscape of scheduling in-person consultations with a familiar physician has undeniably transformed in the wake of the pandemic. The quality of care remains intact, albeit delivered and experienced through a modified approach that requires some adaptation. What remains constant is the dedication of the reception team, who persistently strive to provide exceptional service despite challenging conditions. They consistently demonstrate remarkable professionalism, approaching each interaction with politeness, courtesy, and a genuine commitment to helping every patient. I am deeply appreciative of their unwavering efforts and want to express my sincere gratitude to the entire staff.

Terrible medical practice with zero available appointments

ABSOLUTE WORST MEDICAL PRACTICE IMAGINABLE!!! These are the most incompetent doctors I've encountered who perpetually lack available appointment slots. Every time I call early in the morning, I'm met with the dismissive response that they're booked solid for weeks ahead. This medical practice is utterly useless. I'm completely baffled how such a dysfunctional healthcare provider continues to operate.

Terrible service from rude blonde receptionist

I'd give zero stars if possible. The blonde-haired receptionist with highlights to her shoulders was incredibly discourteous today, displaying a dismissive attitude by repeatedly rolling her eyes at me. She clearly requires immediate professional development in customer service skills and absolutely needs to undergo comprehensive training.

Terrible service and endless waiting frustration

I've had just one opportunity to step into this business for an appointment. All subsequent interactions have fallen short of expectations. It's mind-boggling how I'm forced to endure a 30-minute wait while you claim your lines aren't swamped. Just yesterday, I was instructed to ring back today at 8. Now, it appears no one is interested in answering. I've been hanging on the line for 20 minutes since the designated time. Get your act together.

Great care and compassion every time

Every visit has been exceptional, with attentive staff and prompt assistance whenever I'm feeling under the weather.

Frustrating healthcare system with endless wait times

Line up at 8 AM daily, and if fortune smiles upon you, you might snag a phone consultation in roughly four weeks... but don't expect to speak with anyone who actually knows what they're doing!

Terrible customer service from absolute clowns

Complete rubbish spending time with these absolute morons

Terrible service puts patient health at risk

I'm absolutely appalled by the service. This morning at 8:30, I called after being diagnosed with an ear infection by my audiologist yesterday, urgently needing antibiotics. The receptionist coldly informed me that no appointments were available today and I should try again tomorrow. This is completely unacceptable and shocking treatment for someone with a pressing medical need.

Frustrating phone call with medical practice nightmare

I've been stuck on hold for more than half an hour with no one picking up, and it's incredibly frustrating to get through. When I tried calling again, the system claimed the office was shut, yet their website indicates they're open. I'm totally perplexed - are they actually open or closed?????

Terrible service leaves elderly patient without care

I am utterly appalled by the complete lack of compassion shown towards my elderly mother, who is suffering from debilitating hip and lower back pain. When I requested a home visit, the receptionist coldly and abruptly refused, offering zero empathy or assistance. They didn't even suggest speaking with a duty doctor or exploring alternative options. This practice used to be exceptional, and I once held it in such high regard that I wished I could be registered there myself. Now, my opinion has dramatically changed. Their current level of service is entirely unacceptable. Completely and absolutely useless. I am reluctantly giving one star only because the review system requires a minimum rating, but they truly deserve no stars at all.

Pandemic Ruined a Once-Great Service

Before the pandemic, the experience was exceptional. Currently, it falls far short of meeting basic expectations.

Terrible customer service and zero communication

Every time I try to contact customer support, I'm met with silence and no response.

Friendly service exceeded my expectations

I truly appreciate the exceptional assistance and encouragement I received. Your support was outstanding and made a significant difference.

Terrible service and zero medical support

AVOID AVOID AVOID!! Absolutely dreadful medical practice. Fourteen months ago, I sought help for leg circulation problems at this clinic. They guaranteed a referral which never materialized. Upon contacting them, they scheduled another appointment. Following the second consultation, I was assured a referral would be processed - again, nothing happened. I reached out once more, and they booked a third appointment where I received another empty promise of a referral. Now, they want me to come in for a FOURTH consultation regarding the identical issue!! When I highlighted my disability and inability to continually attend appointments with unfulfilled promises, they became defensive. They accused me of being loud and unreasonable, then abruptly terminated the conversation. Upon mentioning I was recording the call to demonstrate my reasonable behavior, they flatly refused to continue speaking. Absolutely appalling. I intend to forward the recorded conversation to the local health authority and demand they investigate my legitimate concerns. The most incompetent medical practice I've ever encountered. If you're considering this clinic, steer clear of Morag Dugas!!

Frustrating medical practice with impossible appointment booking

The medical care itself is excellent when I can actually see a professional. However, scheduling an appointment is incredibly frustrating. I've spent three consecutive days attempting to contact the practice by phone, with zero success. Although the website suggests online booking is possible, both the MyGP and Patient Access apps fail to provide this functionality. The situation has become absurd. While some might attribute these issues to the pandemic, that excuse no longer holds water as other services have resumed normal operations. **Update - The practice's website claims appointments can be booked via phone, Patient Access website, or in-person. Yet, phone calls go unanswered. Contradictorily, the website now states online booking is not permitted. Upon visiting the practice, I discovered that appointments can only be made on the same day, and availability is extremely limited. It appears a formal complaint is imminent....

Terrible service and impossible to schedule appointments

Scheduling an appointment is extremely challenging, and their communication is abysmal. The staff is unresponsive, and the overall quality of service is subpar.

Worst medical practice ever disappointing and unprofessional

This practice is utterly incapable of meeting even the most basic requirements, rendering it completely useless and ineffective.

Terrible customer service with zero phone response

I find myself unable to offer meaningful feedback on their service, given that no one seems to be available to pick up the phone whenever I attempt to schedule an appointment.