The Medical Centre, Driffield

Terrible customer service on the phone

Attempted to contact customer service three separate times, and each instance resulted in an abrupt disconnection of the call.

Couldn't Get Anyone to Answer the Phone

If I could give a lower rating, I absolutely would. The service is appalling, completely detached and robotic. Despite having numerous reception staff constantly present, they are impossible to reach by phone - I attempted calling four separate times, waiting patiently each time until the line disconnected without any response. Driven by sheer frustration, I visited the clinic in person to request an urgent wound dressing change that I'd been told must be done before the weekend. After wasting half an hour, I was informed no staff could assist me. Absolutely dreadful experience. I've been a patient here for two years, and I can unequivocally state I've never encountered a more incompetent medical practice.

Medication Mix-ups at Driffield Medical Centre

After relocating to the Driffield area, I found myself choosing between two GP practices: The Medical Centre and The Park Surgery. I opted for The Medical Centre, but I'm increasingly questioning the wisdom of that choice. Despite promptly registering and completing all their administrative requirements, including signing up for the hub service medication collection facility, I'm experiencing ongoing frustrations. More than a month has passed, and I'm still unable to access much of my previous medical history online - a task that should have been straightforward. Each time I've been prescribed medication, at least one item has been missing, forcing me to make additional trips into Driffield to collect the incomplete prescription. The reception staff consistently offer excuses about supply issues. In one particularly irritating instance, a phone conversation suggested a medication substitution, with the staff member claiming the pharmacist would provide double the number of tablets at half the dose. Upon collection, the receptionist made no mention of the missing item, and only my own careful checking revealed the continued absence. Throughout my medical history with previous surgeries, I've never encountered such consistent supply problems, even during the challenging covid pandemic. From my initial patient perspective, this practice appears to be struggling - either overwhelmed staff desperately maintaining a dysfunctional system or following disjointed procedures that fundamentally fail to serve patients effectively. While I sincerely hope future experiences will prove my current assessment incorrect, I'm not optimistic about potential improvements.

Impossible to Reach My Doctor's Office

I've been attempting to schedule a consultation with my primary care physician over the past couple of days, repeatedly dialing between 8 AM and 6 PM, but each call is met with an automated response claiming the medical practice is unavailable.

Quick and Professional Morning Checkup

A well-organized and streamlined medical practice that operates smoothly and effectively.

Convenient parking and friendly staff

Convenient location with parking currently situated beneath the structure, though finding alternative parking is straightforward. Personnel are friendly and accommodating.

Quick and Smooth Airport Check-in

Smooth registration process. Spacious and comfortable waiting room. Welcoming and courteous personnel.

My Trusted Clinic for 9 Years

completely outstanding procedure I've been with this facility for nearly a decade and experienced zero complications the medical team is fantastic and the physicians are exceptional

Pharmacy Folks Always Save the Day

The staff here consistently demonstrate exceptional support, swiftly addressing all my communications and efficiently resolving any prescription challenges, even when those challenges stem from my own oversights.

Terrible customer service, completely ignored me

Completely disregarded my input, utterly pointless interaction

Endless Waiting for My Painful Xray Results

Absolutely appalling phone service delays ... X-ray performed a fortnight ago ... no diagnostic information ... continuing to suffer intense pain ...

Quick Help at Driffield Medical Centre

I want to express my heartfelt gratitude to the exceptional team at the Driffield Medical Centre. When I called, the receptionist swiftly arranged a telephone consultation for me within just 2 hours. The doctor was incredibly helpful and suggested I provide some samples that same afternoon. They promptly arranged for my medication to be processed for collection. When I wasn't showing improvement by the third day, the receptionist quickly secured a telephone appointment with a nurse practitioner, who then recommended I consult directly with a doctor. The level of care and treatment I've experienced over the past few days has been nothing short of outstanding. My sincerest thanks to everyone involved in my care.

Frustrating call center experience that needs help

This service desperately needs a dedicated customer support team to handle inquiries and resolve issues effectively.

Frustrating Phone Support Nightmare

Spent nearly three-quarters of an hour waiting on hold, only to be greeted by a message, some beeps, and then silence. Right back to the endless ringing, absolutely infuriating!

Frustrating Phone Call That Went Nowhere

Spent 30 minutes on a call only to be informed that booking an appointment is impossible right now, and I must try again the next day. I'm worried that if I call back tomorrow, I'll receive the exact same unhelpful response.

Dr. Klakus Truly Listened to My Concerns

The medical team here is incredibly welcoming and professionally managed. Dr. Klakus stands out as the sole physician who genuinely understands and attends to my concerns. Every staff member is warm and supportive. If you're searching for a reliable healthcare practice to join, this clinic is an excellent choice that won't disappoint you.

Quick Care During Lockdown Saved Me

The medical facility demonstrates an exceptional standard of attentiveness and professionalism. Throughout the pandemic, they've been incredibly responsive; email communications have been prompt and thorough, and accessing a physician when necessary has been seamless. The automated prescription pickup system located outside the clinic is outstanding, and the parking facilities are more than adequate.

Friendly morning reception and quick doctor visit

When I arrived, the receptionist welcomed me with a friendly greeting, and after a brief wait, I consulted with the doctor. The entire experience was absolutely flawless - I couldn't find a single thing to criticize. The service was truly exceptional!!!

Staff Really Know Their Stuff

Throughout my experiences, the personnel have consistently demonstrated exceptional assistance, offering robust support coupled with remarkable expertise.

Quick and Painless Flu Shot

Got my flu shot with minimal waiting time, quickly in and out of the clinic