The Medical Centre, Driffield

Quick and Helpful Phone Appointment

The personnel were extremely accommodating and thoroughly explained the process for my visit. Scheduling my appointment via telephone was also convenient and straightforward.

Prescription Mess at This Terrible Surgery

This medical practice is absolutely abysmal. Throughout my year of experience, they've consistently failed to accurately process my prescription. I've frequently had to return 3-4 times just to complete my medication order due to their repeated oversights and stock shortages. The doctors consistently neglect to include necessary items on prescriptions, and referrals simply vanish into thin air. Multiple family members have encountered dismissive physicians who appear disinterested, seeming more focused on rapidly prescribing something - anything - just to usher patients out and move to the next. Appointment wait times are excessively long. And this doesn't even address the significant data protection and privacy breaches. COMPLETELY INCOMPETENT.

Quick Call, Helpful Staff at My Clinic

I consistently have no trouble reaching them via telephone, and the personnel are delightful, warm, and courteous. The physicians and nursing staff are consistently accommodating and approachable.

Caring Doctors at Cranwell Medical Centre

Dr. Daniella, Dr. Follwell, Dr. Klakus, and another female doctor whose name escapes me are absolutely exceptional at Cranwell Medical Centre. These physicians are truly compassionate and dedicated. They consistently go above and beyond to ensure patients receive the most comprehensive care possible. It's evident they are genuinely passionate about their profession and take real pleasure in helping people. Their approach makes every patient feel completely at ease during consultations. They are simply outstanding. I wouldn't consider seeking medical treatment from anyone else. Additionally, the nurse Georgie is remarkable - she's incredibly warm, understanding, and always radiates positivity with her cheerful demeanor.

Unfair Appointment System at Local Office

Unless you're under 70, securing an appointment seems impossible. I attempted to schedule a slot and was instructed to call in the morning, while an elderly woman behind me in line was immediately granted a booking for the next day! Considering all the new housing developments in Driffield, the situation looks dire!

Ignored at the Surgery Counter

Recently joined this surgery but decided to leave after just two months! Only one Receptionist and Nurse were pleasant, though I barely interacted with them and don't know their names. The other staff seem more focused on maintaining a long queue while chatting and laughing with current patients! I couldn't access the screen system, so I joined the queue. After 15 minutes waiting, I was deemed late and couldn't get my blood work done - absolutely unacceptable! I even approached the small pharmacy counter for five minutes hoping to get someone's attention, but staff deliberately ignored me and when I finally interrupted, they coldly stated "this side isn't open, go back to the queue." Dr Anderson was equally unhelpful. I'm struggling with mental health and significant weight loss, and it was challenging to discuss my issues when she appeared disinterested and more preoccupied with what looked like a mince pie. I understand healthcare work is demanding - I've worked in the sector myself - but I always prioritized patient care above personal comfort. Her appointment was 20 minutes late, yet patients like myself would be turned away for similar delays. They clearly need more staff or should stop accepting new patients!

Doctors Always Get Me Sorted Quickly

Never encountered any issues with the physicians at this clinic, and the nursing staff is consistently cordial and supportive. They always manage to address my medical needs effectively. If you're not comfortable waiting for an extended period, feel free to request a specific doctor.

Nurse Kate Kind, but Doctor's Response Terrible

Nurse Kate was incredibly kind, but Dr. Anderson's dismissive "dunno" response to my health concerns was completely unacceptable. I'm genuinely frustrated and have now switched to private healthcare in hopes of getting proper attention. Having to take matters into my own hands regarding my medical issues left me feeling utterly humiliated, and the standard of care was absolutely appalling.

Wise Doctor Who Listens Carefully

Dr Pedder Smith is a superb general practitioner. He's an attentive listener who delves deep into health concerns and offers insightful guidance. While I might not always align with his perspective, I recognize he's the medical professional with extensive training and clinical expertise—far more credible than my own limited knowledge or online research. My appreciation goes out to him.

Terrible Doctor at Driffield Medical Centre

Dr Anderson is as useful as a paper umbrella, and it seems she might be experiencing menopause, but the last thing on her mind is treating patients. I repeatedly try scheduling an appointment for my child, only to be brushed off by her receptionist who suggests consulting a pharmacist instead. I'll miss her about as much as a root canal, and I'm hoping her retirement comes swiftly so patients can avoid dealing with her perpetually sour expression and apparent constant irritation. The saying goes that passion makes work feel effortless, but this woman must have endured pure misery throughout her 40-year career, given how little she appears to want to be at the Driffield medical centre. If patient interaction is so distasteful to her, she'd be better suited to a solitary life as a hermit rather than continuing to demonstrate such remarkable incompetence in her current role.

Impossible to Get an Appointment Anywhere

Scheduling appointments is a constant struggle here. Staffing issues due to annual and maternity leave seem to be wreaking havoc on availability. The practice would benefit from improved planning and potentially limiting new patient intake. It feels like you must predict health concerns months ahead just to secure a consultation. Despite having numerous staff members, the process crawls at an exasperating pace. Weekend hours could resolve many of these challenges, yet there's zero indication of that happening. The current situation is lose-lose for everyone involved.

Dr Daniella Helped Me Feel So Calm

Every medical professional here is outstanding. Dr. Daniella (apologies if I've misspelled the surname) comes highly endorsed. Exceptional at her work, she truly puts you completely at ease. An absolutely remarkable physician. :)

Friendly staff made my checkup a breeze

Highly appreciated by those receiving care.