Patient Experience Summary

Patient feedback reflects a mixed experience across the practice. Many patients report positive interactions with reception staff who are described as courteous, accommodating, and helpful, alongside physicians demonstrating professional expertise, attentive listening, and compassionate care. Appointment booking is frequently noted as efficient and straightforward, with some patients able to secure same-day consultations. However, significant concerns emerge regarding operational consistency and reception experience. Multiple patients report poor reception interactions, including dismissive attitudes, unprofessional conduct, and communication failures. Waiting time delays are a recurring complaint, with patients experiencing substantial delays beyond scheduled appointment times, and appointment availability is described as persistently limited.

Communication gaps appear throughout the feedback, particularly regarding test results and prescription management, where patients report receiving alarming messages without adequate follow-up or explanation. Some patients describe feeling dismissed by clinicians regarding their health concerns, with accounts of symptoms being overlooked or treatment recommendations not being explored. Reception staff conduct varies considerably, with some patients experiencing disorganised processes during registration and others noting issues with patient privacy during phone interactions. The practice demonstrates capability in delivering quality care when engagement is positive, yet inconsistency in operational standards and certain staff interactions creates barriers to patient confidence and satisfaction.

Appointment

51.45 %
Average

Reception

48.76 %
Poor

Cleanliness

65.00 %
Great

Care

52.18 %
Average

Respect

49.82 %
Poor

Seen on time

45.23 %
Poor

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MM

Maria M. Google 2 years ago

Rating

Excellent!

Compassionate care with smooth scheduling process

Welcoming medical staff, helpful front desk personnel. Scheduling an appointment was straightforward and convenient.

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HC

Hannah C. Google 2 years ago

Rating

Excellent!

Compassionate care from dedicated medical professionals

I am deeply grateful to the general practitioners and the entire medical team. My health and well-being are in their capable hands. They demonstrate genuine compassion and provide exceptional care. I have complete trust in their professional services. My heartfelt appreciation goes out to them. 🙏

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OG

Ogulcan G. Google 3 years ago

Rating

Excellent!

Fantastic healthcare experience with trusted medical team

I've been seeing this medical practice as my primary care provider since 2011, and I couldn't be happier. The entire team, from the staff to the doctors, has consistently been warm, compassionate, and professional.

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GL

Gil L. Google 3 years ago

Rating

Excellent!

Exceptional care with minimal wait times

I couldn't be more pleased with this medical practice. Scheduling appointments is always quick and efficient, and the physicians, particularly Dr. J. Yurrita, demonstrate exceptional care and dedication. My sincere appreciation goes out to the entire team!

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VS

Victoria S. Google 3 years ago

Rating

Average!

Compassionate doctor who truly cares about patients

Dr. Jurrita is exceptional, truly attentive and always lends a compassionate ear. Unlike other healthcare providers, she genuinely dedicates time to understanding my concerns thoroughly.

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JW

J W. Google 3 years ago

Rating

Bad!

Terrible customer service from unhelpful receptionist

The front desk staff here display an unpleasant and unwelcoming demeanor. When I contacted the medical office earlier, I interacted with a receptionist named Pauline. Consistent with past experiences, she consistently interrupted me mid-sentence and unexpectedly terminated our phone conversation without warning.

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ED

Emmanuel D. Google 3 years ago

Rating

Excellent!

Exceptional doctor and practice for years

We have been loyal patients at this medical practice for nearly a decade. A heartfelt acknowledgment goes to Dr Yurrita, our go-to physician, who has consistently demonstrated exceptional primary care skills and genuine commitment to maintaining our overall health and wellness.

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LJ

L J. Google 3 years ago

Rating

Bad!

Unhelpful staff made my medical visit frustrating

The elderly fair-haired receptionist displayed an extremely unhelpful attitude, dismissively suggesting I visit the emergency department despite my recent cancer surgery, even though I was simply seeking medical guidance when feeling unwell. Fortunately, another staff member was compassionate and successfully scheduled an appointment for me.

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E9

Equalizer 9. Google 3 years ago

Rating

Bad!

Disappointing oxford experience for people of color

Oxford is an incredibly homogeneous place with serious diversity issues. The treatment of people of color here is deeply problematic and feels unwelcoming. Healthcare seems indifferent and substandard, which is genuinely concerning. With recent national changes, it's crucial to be strategic about medical care - remember, you've only got one life to live, so choose your healthcare providers carefully.

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BB

B B. Google 3 years ago

Rating

Excellent!

Exceptional care from a fantastic medical team

Dr. Jurita is hands down the most exceptional general practitioner I've encountered. The entire staff, from the nurses to the receptionist, are incredibly compassionate and supportive. I wholeheartedly endorse this medical practice to anyone seeking top-notch healthcare.

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MS

Miguel S. Google 4 years ago

Rating

Bad!

Frustrating and unprofessional medical center experience

I cannot emphasize enough how strongly I advise against choosing this Medical Center, if alternatives exist. Their operational approach is utterly disorganized. I underwent a blood test and subsequently began receiving alarming phone messages and voicemails claiming "urgent communication needed regarding your test". These communications were far from reassuring. Attempting to contact them proved futile, with no one responding on any extension. After numerous attempts, I finally reached someone who promised a nurse would call. Days later, the nurse contacted me, stating there was no serious concern, only a need to repeat the blood test. I scheduled a new appointment, but two days prior, those mysterious "urgent call" messages resumed, with no one answering the phone. It's absolutely absurd that this chaotic experience represents a legitimate public medical service.

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JM

Julia M. Google 4 years ago

Rating

Excellent!

Compassionate care transforms my healthcare experience

I've recently joined this medical practice and I'm thoroughly delighted with the exceptional care provided by the reception team and my new physician's swift responsiveness. In contrast to my previous general practitioner, who seemed dismissive of my health concerns and overlooked critical issues, this doctor has been attentive and proactive. My medical symptoms have been genuinely listened to, validated, and appropriately addressed. The entire staff, from the doctors to the administrative personnel, have demonstrated remarkable kindness and professionalism. My sincere appreciation goes out to them.

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VS

Vivian S. Google 4 years ago

Rating

Excellent!

Life-changing experience at amazing medical center

Exceptional medical procedure, top-notch physicians, outstanding healthcare team.

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HA

Hamse A. Google 5 years ago

Rating

Excellent!

Best gps navigation system ever used

Throughout nearly three decades of relocating to various places, I've utilized numerous GPS devices. However, this particular GpSurgery stands out as the most exceptional one I've encountered during my travels.

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SC

Sarah C. Google 5 years ago

Rating

Excellent!

Compassionate care from a supportive medical team

During my time residing in London, this medical practice consistently provided excellent healthcare support. The reception staff are dedicated professionals who always strive to assist patients to the best of their abilities. Dr. Edomen, in particular, was instrumental in helping me navigate a challenging period of mental health struggles. He listened attentively to my anxieties, offering compassionate and understanding guidance. Together, we collaborated on my treatment plan, and throughout my recovery, I felt genuinely supported and never isolated. Scheduling appointments was straightforward, with the option to quickly secure a consultation by phone on the same day. I wholeheartedly endorse this medical practice to anyone seeking reliable healthcare in the vicinity.

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FT

Farida T. Google 6 years ago

Rating

Bad!

Long waits and never on schedule

Waited nearly an hour past my scheduled time during two separate visits. Their punctuality is consistently poor. It's incredibly annoying when you're pressed for time. Additionally, their appointment slots are perpetually full, making scheduling a challenge.

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WR

Work R. Google 6 years ago

Rating

Bad!

Terrible service and unprofessional staff avoid at all costs

I was compelled to award a single star, wishing there were a zero-star option available. I cannot possibly recommend this to anyone. The staff's performance is utterly unprofessional, bordering on laziness and complete disregard for customer concerns. After submitting a form, I watched in disbelief as they casually placed it on a desk, engaging in pointless conversations and displaying remarkable incompetence while seemingly oblivious to my presence.

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JC

Jessica C. Google 6 years ago

Rating

Excellent!

Exceptional medical care with friendly professionals

Exceptional team of healthcare professionals with highly skilled and informed physicians

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SS

Sophia S. Google 6 years ago

Rating

Excellent!

Fantastic service with caring and helpful staff

I've consistently received top-notch service and support. The female staff members working at the phone lines and front desk are consistently courteous and incredibly accommodating.

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NK

Nic K. Google 6 years ago

Rating

Excellent!

Amazing healthcare service with friendly staff

I've had the pleasure of joining an absolutely outstanding medical practice. Both the physician and nursing staff demonstrated exceptional expertise, punctuality, and professionalism during my visit. I'm genuinely impressed and will enthusiastically endorse this practice to all my friends and family.

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Patient Experience Summary

Patient feedback reflects a mixed experience across the practice. Many patients report positive interactions with reception staff who are described as courteous, accommodating, and helpful, alongside physicians demonstrating professional expertise, attentive listening, and compassionate care. Appointment booking is frequently noted as efficient and straightforward, with some patients able to secure same-day consultations. However, significant concerns emerge regarding operational consistency and reception experience. Multiple patients report poor reception interactions, including dismissive attitudes, unprofessional conduct, and communication failures. Waiting time delays are a recurring complaint, with patients experiencing substantial delays beyond scheduled appointment times, and appointment availability is described as persistently limited.

Communication gaps appear throughout the feedback, particularly regarding test results and prescription management, where patients report receiving alarming messages without adequate follow-up or explanation. Some patients describe feeling dismissed by clinicians regarding their health concerns, with accounts of symptoms being overlooked or treatment recommendations not being explored. Reception staff conduct varies considerably, with some patients experiencing disorganised processes during registration and others noting issues with patient privacy during phone interactions. The practice demonstrates capability in delivering quality care when engagement is positive, yet inconsistency in operational standards and certain staff interactions creates barriers to patient confidence and satisfaction.

Appointment

51.45 %
Average

Reception

48.76 %
Poor

Cleanliness

65.00 %
Great

Care

52.18 %
Average

Respect

49.82 %
Poor

Seen on time

45.23 %
Poor
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