The Medical Centre
Average! (45 reviews)
Average! (45 reviews)
Patient feedback reflects a mixed experience across the practice. Many patients report positive interactions with reception staff who are described as courteous, accommodating, and helpful, alongside physicians demonstrating professional expertise, attentive listening, and compassionate care. Appointment booking is frequently noted as efficient and straightforward, with some patients able to secure same-day consultations. However, significant concerns emerge regarding operational consistency and reception experience. Multiple patients report poor reception interactions, including dismissive attitudes, unprofessional conduct, and communication failures. Waiting time delays are a recurring complaint, with patients experiencing substantial delays beyond scheduled appointment times, and appointment availability is described as persistently limited.
Communication gaps appear throughout the feedback, particularly regarding test results and prescription management, where patients report receiving alarming messages without adequate follow-up or explanation. Some patients describe feeling dismissed by clinicians regarding their health concerns, with accounts of symptoms being overlooked or treatment recommendations not being explored. Reception staff conduct varies considerably, with some patients experiencing disorganised processes during registration and others noting issues with patient privacy during phone interactions. The practice demonstrates capability in delivering quality care when engagement is positive, yet inconsistency in operational standards and certain staff interactions creates barriers to patient confidence and satisfaction.
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Seen on time
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Patient feedback reflects a mixed experience across the practice. Many patients report positive interactions with reception staff who are described as courteous, accommodating, and helpful, alongside physicians demonstrating professional expertise, attentive listening, and compassionate care. Appointment booking is frequently noted as efficient and straightforward, with some patients able to secure same-day consultations. However, significant concerns emerge regarding operational consistency and reception experience. Multiple patients report poor reception interactions, including dismissive attitudes, unprofessional conduct, and communication failures. Waiting time delays are a recurring complaint, with patients experiencing substantial delays beyond scheduled appointment times, and appointment availability is described as persistently limited.
Communication gaps appear throughout the feedback, particularly regarding test results and prescription management, where patients report receiving alarming messages without adequate follow-up or explanation. Some patients describe feeling dismissed by clinicians regarding their health concerns, with accounts of symptoms being overlooked or treatment recommendations not being explored. Reception staff conduct varies considerably, with some patients experiencing disorganised processes during registration and others noting issues with patient privacy during phone interactions. The practice demonstrates capability in delivering quality care when engagement is positive, yet inconsistency in operational standards and certain staff interactions creates barriers to patient confidence and satisfaction.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Baraa A.
7 years ago
Bad!
Terrible doctor endangered my daughter's safety
I encountered a physician called Loucom who was absolutely terrible. Her intention was to remove my young daughter from the room, seemingly just to let her wander around. I absolutely despise that doctor.
Fidaa A.
7 years ago
Bad!
Terrible medical experience with unprofessional care
These physicians were terrible and provided substandard medical care. I had an extremely negative experience with Dr. Lucum and their practice, which left me deeply dissatisfied and frustrated with the quality of treatment I received.
Sausage R.
7 years ago
Bad!
Terrible medical care left me more sick and frustrated
The most horrendous medical care from these physicians The front desk staff are incredibly kind and helpful I believe the doctor's name was Francesco, if I recall correctly Whenever you visit this clinic, the doctors are terrible; you explain your symptoms, and they dismiss you, saying you'll be fine and to just wait... You're in a distressing condition, feeling unwell, and they provide no clarity, leaving you to hope for improvement Awful, dreadful doctors that drive you to madness while you're inside their office, and you return home in the same or worse condition Avoid this medical center at all costs, as it will only worsen your health I simply cannot comprehend how this is happening to me The most incompetent doctors imaginable, who do not deserve their medical licenses - not a single staff member is competent Extremely poor Terrible Dreadful, dreadful
G W.
8 years ago
Poor!
Friendly nurse can't save dangerous medical mistake
2 stars solely due to the nurse's pleasant demeanor and expertise. However, the doctor prescribed medication that could have potentially caused severe damage to my infant, despite my explicit inquiries about safety. Absolutely avoid this medical facility.
Ashok K.
9 years ago
Excellent!
Surprisingly simple yet satisfying product
Satisfactory