Patient Experience Summary

Patient feedback reflects a predominantly positive experience across most service areas, with particular strength in clinical care quality and professional communication. Patients consistently report compassionate and attentive care from nursing and medical staff, with many noting thorough explanations of procedures and treatment options that helped them feel heard and supported. Appointment booking and scheduling responsiveness are highlighted as strengths, with several patients appreciating flexible consultation options including telephone appointments and prompt access to urgent care. Reception experiences are generally described as welcoming and efficient.

However, some patients have experienced significant challenges with appointment access and care consistency. Concerns include difficulties securing timely doctor appointments, appointment cancellations, and instances where patients felt redirected to alternative providers rather than receiving comprehensive medical examination. A small number of reviews describe care quality inconsistencies and staffing-related issues that impacted their experience negatively.

Overall, the practice demonstrates strong capability in delivering compassionate, professional care with good communication and responsiveness to patient needs, though some operational challenges around appointment availability and care consistency warrant attention.

Appointment

72.30 %
Great

Reception

81.20 %
Great

Cleanliness

75.00 %
Great

Care

82.15 %
Great

Respect

80.85 %
Great

Seen on time

71.50 %
Great

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MH

Mehdi H. Google 9 months ago

Rating

Bad!

Terrible medical center with incompetent and unprofessional staff

I wish there was a zero-star rating option, as that's what this place truly merits. For half the year, they're severely understaffed, and their elderly employees seem clueless about their responsibilities and patient care. I'm astounded that this medical center continues to operate. They desperately need to recruit competent, knowledgeable staff before they're shut down entirely. My six-month experience was absolutely dreadful, and I'm grateful I've since relocated from the area.

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EM

Ela M. Google 9 months ago

Rating

Excellent!

Great care and compassion at the medical centre

I am truly grateful for my experience today at The Green. The reception team was wonderfully welcoming, and I was seen precisely as scheduled. Dr. Tracy O'cansey was exceptional - her profound medical expertise and compassionate demeanor immediately put me at ease. She listened attentively to my concerns and provided comprehensive solutions for each issue. I want to extend my heartfelt appreciation to The Medical Centre for delivering such outstanding care!

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SK

Suzana K. Google 9 months ago

Rating

Excellent!

Amazing customer service from maria

Maria is absolutely wonderful

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BP

Bnita P. Google 9 months ago

Rating

Excellent!

Compassionate nurses helped my son overcome blood test fear

I was referred to this Medical Centre because my son has a deep-seated fear of blood draws and typically becomes anxious during such procedures. Lesley and Candice demonstrated remarkable compassion, taking the time to help him feel comfortable and calm. They continuously engaged with him, offering gentle encouragement and reassurance that helped him overcome his nervousness. I was genuinely amazed that he ultimately permitted them to complete the blood test. Thank you Lesley and Candice

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RA

Ray A. Google 9 months ago

Rating

Excellent!

Fantastic medical care from a true professional

Maria was exceptional today. She provided incredibly helpful guidance, and the injections were administered with remarkable ease. Absolutely first-rate. Sincere appreciation, Maria.

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LG

Leanne G. Google 10 months ago

Rating

Excellent!

Exceptional service from a helpful professional

Aleena demonstrated exceptional customer service with her friendly demeanor and courteous approach. She provided excellent guidance and support, which significantly enhanced my overall experience. I was thoroughly satisfied with her assistance.

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AF

Amro F. Google 10 months ago

Rating

Bad!

Nightmare medical experience that left me traumatized

STEER CLEAR OF THIS ABSOLUTE DISASTER!!! The most abysmal healthcare experience imaginable

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SN

Sarah N. Google 10 months ago

Rating

Excellent!

Compassionate care transformed my menopause journey forever

From our initial consultation, Shareen (the HRT nurse) established an environment where I felt genuinely listened to, validated, and never pressured. She meticulously explained the scientific background of my experiences, clarified my treatment possibilities comprehensively, and consistently acknowledged every concern—regardless of how subtle or challenging to express. Her methodology was consistently grounded in medical research, yet communicated with such compassion that I felt supported both clinically and emotionally. What distinguishes Shareen is her remarkable talent for combining professional medical knowledge with a deeply intuitive grasp of menopause's psychological and emotional challenges. Whether she was helping me navigate unpredictable symptoms, fine-tuning treatments with remarkable sensitivity, or simply providing a compassionate ear during difficult moments—she demonstrated an empathy that is truly extraordinary and profoundly meaningful. I began this journey feeling anxious and uncertain; I conclude it feeling knowledgeable, confident, and reconnected with myself. This remarkable transformation is substantially credited to Shareen's exceptional care. If you are fortunate enough to receive her treatment, rest assured you are receiving world-class, compassionate healthcare.

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KQ

Karen Q. Google 10 months ago

Rating

Excellent!

Fast service with a smile

The staff, particularly Aleena, provided prompt and professional assistance. The service was seamless and courteous, making for a pleasant experience.

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SE

Steve E. Google 10 months ago

Rating

Excellent!

Friendly service from a helpful representative

Aleena was an absolute delight - incredibly supportive and easy to communicate with. She comes across as a truly kind and professional individual.

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LS

Lal S. Google 11 months ago

Rating

Excellent!

Compassionate care from a diabetes health professional

Aleena was truly exceptional - I walked in for my Diabetes screening and was immediately put at complete ease. Her professionalism and compassionate approach made the entire experience incredibly comfortable. Heartfelt gratitude for her outstanding care! 🙏

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LV

Lucy V. Google 11 months ago

Rating

Excellent!

Amazing service from a caring professional

Had a fantastic consultation with Aleena earlier, and she was absolutely wonderful! The appointment ran smoothly, with clear and comprehensive explanations that helped me feel completely comfortable. Much appreciation to Aleena x

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JR

James R. Google 11 months ago

Rating

Excellent!

Aleina made my blood draw a breeze

Aleina performed my blood draw this morning and was exceptionally courteous, warm, and skilled. Her approach made the entire process smooth and comfortable. 👍

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MW

Mark W. Google 11 months ago

Rating

Excellent!

Compassionate care made my medical experience smooth

Dr. Alternate was incredibly compassionate and attentive, guiding me through the entire process with remarkable ease. I truly appreciate their support and professionalism.

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SM

Superior M. Google 11 months ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

I visited Dr. Sundeep for a consultation today. This physician is incredibly compassionate and supportive, carefully listening to my concerns and truly comprehending my medical issue. May he be blessed for his wonderful care.

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JQ

Jessica Q. Google 11 months ago

Rating

Great!

Fantastic nurse made my medical visit a breeze

Aleena was incredibly supportive, pleasant in conversation, and ensured I was fully informed about my blood test results :)

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AS

Aneela S. Google 11 months ago

Rating

Excellent!

Exceptional pharmacist with heart of gold and compassion

Dr. Sundeep is an incredibly compassionate and supportive healthcare professional, technically a pharmacist, but in my opinion, he surpasses his peers. I consistently aim to schedule consultations with him, though the front desk frequently informs me he's at full capacity. His reputation for exceptional kindness extends beyond my personal experience and is widely recognized among my social network. May he continue to be blessed for his outstanding service 🙏

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BS

Beverley S. Google 11 months ago

Rating

Excellent!

Shreen's magic touch transformed my beauty experience

Met with Shreen, a delightful professional who instantly puts you at ease with her warm and comforting demeanor.

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JJ

Jagakhan J. Google one year ago

Rating

Great!

Smooth sailing through successful medical procedure

A generally successful surgical procedure.

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CS

Crxstal S. Google one year ago

Rating

Excellent!

Compassionate nurse made my medical visit comfortable

Maria was absolutely wonderful during my wound check appointment. Her kindness and compassionate demeanor made the entire experience truly pleasant.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 01895 442026
  • The Medical Centre 6 The Green West Drayton Middlesex UB7 7PJ

Patient Experience Summary

Patient feedback reflects a predominantly positive experience across most service areas, with particular strength in clinical care quality and professional communication. Patients consistently report compassionate and attentive care from nursing and medical staff, with many noting thorough explanations of procedures and treatment options that helped them feel heard and supported. Appointment booking and scheduling responsiveness are highlighted as strengths, with several patients appreciating flexible consultation options including telephone appointments and prompt access to urgent care. Reception experiences are generally described as welcoming and efficient.

However, some patients have experienced significant challenges with appointment access and care consistency. Concerns include difficulties securing timely doctor appointments, appointment cancellations, and instances where patients felt redirected to alternative providers rather than receiving comprehensive medical examination. A small number of reviews describe care quality inconsistencies and staffing-related issues that impacted their experience negatively.

Overall, the practice demonstrates strong capability in delivering compassionate, professional care with good communication and responsiveness to patient needs, though some operational challenges around appointment availability and care consistency warrant attention.

Appointment

72.30 %
Great

Reception

81.20 %
Great

Cleanliness

75.00 %
Great

Care

82.15 %
Great

Respect

80.85 %
Great

Seen on time

71.50 %
Great
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