Patient Experience Summary

Patient feedback reflects a predominantly positive experience across most service areas, with particular strength in clinical care quality and professional communication. Patients consistently report compassionate and attentive care from nursing and medical staff, with many noting thorough explanations of procedures and treatment options that helped them feel heard and supported. Appointment booking and scheduling responsiveness are highlighted as strengths, with several patients appreciating flexible consultation options including telephone appointments and prompt access to urgent care. Reception experiences are generally described as welcoming and efficient.

However, some patients have experienced significant challenges with appointment access and care consistency. Concerns include difficulties securing timely doctor appointments, appointment cancellations, and instances where patients felt redirected to alternative providers rather than receiving comprehensive medical examination. A small number of reviews describe care quality inconsistencies and staffing-related issues that impacted their experience negatively.

Overall, the practice demonstrates strong capability in delivering compassionate, professional care with good communication and responsiveness to patient needs, though some operational challenges around appointment availability and care consistency warrant attention.

Appointment

72.30 %
Great

Reception

81.20 %
Great

Cleanliness

75.00 %
Great

Care

82.15 %
Great

Respect

80.85 %
Great

Seen on time

71.50 %
Great

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LC

Leonie C. Google one year ago

Rating

Excellent!

Compassionate and professional phlebotomist maria

Maria demonstrated exceptional skill and professionalism during my blood drawing procedure, making the experience smooth and comfortable.

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LK

Lubna K. Google one year ago

Rating

Excellent!

Compassionate nurse exceeded all my expectations

Marie was truly exceptional and incredibly supportive, despite extending beyond the scheduled time. She was thorough in her explanations and delivered outstanding, compassionate care with remarkable attention to detail.

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TN

Tariq N. Google one year ago

Rating

Excellent!

Friendly and professional travel vaccine experience

Maria was fantastic during our travel vaccine consultation. Her explanation was incredibly clear and thorough, making the entire experience smooth and informative. We truly appreciate her professionalism and friendly approach!

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DD

Dorel D. Google one year ago

Rating

Excellent!

Friendly and efficient customer service experience

Maria provided excellent customer service, demonstrating a high level of professionalism throughout our interaction.

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GK

Grzegorz K. Google one year ago

Rating

Excellent!

Exceptional customer support from a caring professional

I want to express my gratitude to Maria for her exceptional customer service and dedication. Her professional approach truly made a difference. 🙂

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HP

Heidi P. Google one year ago

Rating

Excellent!

Compassionate care that truly made a difference

The nursing staff provided exceptional care and support during my visit, demonstrating remarkable professionalism and compassion.

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AL

Ann L. Google one year ago

Rating

Excellent!

Compassionate and responsive medical care for family

Throughout the past half year, I've been communicating with the medical practice regarding my aging mother. The physicians, Dr Waafi and Dr Sahota, have been exceptional, and the front desk staff have been incredibly supportive. This morning, I called at 9:15, was first in line, and was immediately connected. By 11:45, Dr Sahota had returned my call. The service was absolutely perfect, and I couldn't have hoped for anything more.

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GD

Gordon D. Google one year ago

Rating

Excellent!

Compassionate care that healed my covid-19 struggles

I will always cherish my initial encounter with Maria Hinc (Nurse Practitioner) from Dr Sahota & Partners GP Surgery up to the present moment. Her deeply compassionate manner towards patients struggling with the intense impacts of Covid-19 is truly remarkable. She exhibited a comprehensive and holistic approach that empowered me to feel more resilient in confronting my present challenges amid numerous stressors. Her profound compassion, genuine respect, personal empowerment, and incredible enthusiasm effectively dismantled the barriers surrounding my current health difficulties. Maria Hinc! Continue delivering the extraordinary and remarkable service you have been providing for patients like myself. I deeply honor and will persistently celebrate your exceptional dedication. I am immensely proud of you, "Maria".

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UC

Urmilah C. Google one year ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

During my recent phone consultation with Dr. Sahota, I was truly impressed by her compassionate and attentive approach. She carefully listened to my worries and provided a thorough, easy-to-understand explanation of my medical situation. Her genuine care and unhurried manner made me feel completely supported. I am deeply grateful for her excellent service.

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HH

Hazar! H. Google one year ago

Rating

Excellent!

Amazing healthcare with genuine personal care

Maria was absolutely wonderful, incredibly caring. It's increasingly uncommon nowadays to encounter a professional who genuinely goes above and beyond to ensure your comprehensive well-being, not just addressing the immediate concern. I'm truly impressed by her! I can't recall experiencing such exceptional service since the 1990s.

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PG

Princess G. Google one year ago

Rating

Excellent!

Compassionate nurse saves the day with care

Maria, the healthcare professional, is truly exceptional. I'm deeply grateful for her outstanding medical attention and compassionate service.

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PB

Pjeter B. Google one year ago

Rating

Excellent!

Sundeep transformed our health with compassionate care

Sundeep has been an incredible support for my entire family, consistently demonstrating a genuine commitment to addressing our health concerns. His compassionate approach and expertise make him truly exceptional, and I cannot speak highly enough of his professional care.

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ZA

Zulfiqar A. Google one year ago

Rating

Excellent!

Great care from an amazing medical professional

My medical professionals have truly exceeded my expectations, leaving me thoroughly satisfied and delighted with their care.

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SS

Shabzz S. Google one year ago

Rating

Excellent!

Exceptional care from a compassionate doctor

I recently had a phone consultation with Dr. Sahota, and I was completely impressed. She was genuinely wonderful—compassionate, understanding, and extremely supportive. In a single conversation, she addressed all of my medical worries and took great care to provide comprehensive, clear explanations. I genuinely felt heard and cared for during our discussion. Without a doubt, she's the most exceptional physician I've encountered at this medical center! ~ Shabrina

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ZS

Zaid S. Google one year ago

Rating

Excellent!

Judith made my blood test a breeze

I had a blood test scheduled with Judith, and she was truly exceptional. She successfully drew my blood on the first attempt, which is rare for me given my thick skin and hard-to-locate veins. I felt completely relaxed throughout the procedure, as she maintained a high level of professionalism, consistently checking on my well-being and clearly explaining each step of the process. Overall, I would feel entirely confident and comfortable returning to have another blood test with Judith in the future.

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KT

Katerina T. Google one year ago

Rating

Excellent!

Great service with a helpful professional

I had an excellent interaction with Maria, who demonstrated great attentiveness and thoroughly addressed every inquiry I had.

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NA

Nazia A. Google one year ago

Rating

Excellent!

Quick and comfortable medical experience

Signing in was straightforward, and the visit proceeded smoothly and efficiently. The nursing staff were incredibly kind and helped me feel at ease throughout my appointment.

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NC

Neve C. Google one year ago

Rating

Excellent!

Friendly nurse made blood test a breeze

On my visit to the clinic on April 24th at 12:20, a wonderful nurse drew my blood. Although I didn't catch her name, she was incredibly warm and welcoming, with such a friendly demeanor. The soft background music created a soothing atmosphere. She put me completely at ease and we shared some lighthearted moments during the procedure.

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JS

Jaspreet S. Google one year ago

Rating

Excellent!

Exceptional service with genuine compassion

Compassionate, considerate, and perceptive

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TT

Tillie T. Google one year ago

Rating

Excellent!

Amazing service from caring medical professionals

The most exceptional general practitioner clinic I've encountered, consistently offering appointments tailored to the urgency of your needs, whether through telephone or in-person consultations. The administrative team at Patchs operates smoothly, with rapid and efficient communication. I've been a patient here for approximately four years, and I've experienced no issues whatsoever.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 01895 442026
  • The Medical Centre 6 The Green West Drayton Middlesex UB7 7PJ

Patient Experience Summary

Patient feedback reflects a predominantly positive experience across most service areas, with particular strength in clinical care quality and professional communication. Patients consistently report compassionate and attentive care from nursing and medical staff, with many noting thorough explanations of procedures and treatment options that helped them feel heard and supported. Appointment booking and scheduling responsiveness are highlighted as strengths, with several patients appreciating flexible consultation options including telephone appointments and prompt access to urgent care. Reception experiences are generally described as welcoming and efficient.

However, some patients have experienced significant challenges with appointment access and care consistency. Concerns include difficulties securing timely doctor appointments, appointment cancellations, and instances where patients felt redirected to alternative providers rather than receiving comprehensive medical examination. A small number of reviews describe care quality inconsistencies and staffing-related issues that impacted their experience negatively.

Overall, the practice demonstrates strong capability in delivering compassionate, professional care with good communication and responsiveness to patient needs, though some operational challenges around appointment availability and care consistency warrant attention.

Appointment

72.30 %
Great

Reception

81.20 %
Great

Cleanliness

75.00 %
Great

Care

82.15 %
Great

Respect

80.85 %
Great

Seen on time

71.50 %
Great
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