Patient Experience Summary

Patient feedback reflects a predominantly positive experience across most service areas, with particular strength in clinical care quality and professional communication. Patients consistently report compassionate and attentive care from nursing and medical staff, with many noting thorough explanations of procedures and treatment options that helped them feel heard and supported. Appointment booking and scheduling responsiveness are highlighted as strengths, with several patients appreciating flexible consultation options including telephone appointments and prompt access to urgent care. Reception experiences are generally described as welcoming and efficient.

However, some patients have experienced significant challenges with appointment access and care consistency. Concerns include difficulties securing timely doctor appointments, appointment cancellations, and instances where patients felt redirected to alternative providers rather than receiving comprehensive medical examination. A small number of reviews describe care quality inconsistencies and staffing-related issues that impacted their experience negatively.

Overall, the practice demonstrates strong capability in delivering compassionate, professional care with good communication and responsiveness to patient needs, though some operational challenges around appointment availability and care consistency warrant attention.

Appointment

72.30 %
Great

Reception

81.20 %
Great

Cleanliness

75.00 %
Great

Care

82.15 %
Great

Respect

80.85 %
Great

Seen on time

71.50 %
Great

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MF

Mirwaisformully F. Google one year ago

Rating

Excellent!

Kind doctor with great bedside manner

A highly professional and courteous physician whom I wholeheartedly endorse. Their demeanor is genuinely pleasant and trustworthy.

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TS

Toni S. Google one year ago

Rating

Excellent!

Fantastic customer service saved the day

Swiftly and effectively addressed my issue. Extremely supportive and accommodating.

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DP

Dmitrijs P. Google one year ago

Rating

Bad!

Minimalist product with no surprises here

You're already fully aware of everything, so there's nothing more I can contribute.

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CC

Craig C. Google one year ago

Rating

Bad!

Terrible healthcare experience at seawoodhary surgery

Without a doubt, this is the most terrible medical practice in the United Kingdom. The front desk personnel appeared somewhat acceptable, but several of the physicians were absolutely horrendous. Dr. Seawoodhary rang me from an unlisted number and actually mocked me during our conversation. When I attempted to obtain call recordings for filing a complaint with NHS England, the evidence mysteriously vanished. I simply requested a renewal of my prior prescription, yet was aggressively told "you're getting nothing". The physician behaved with cruel indifference, and I remain without medication years later. The state of healthcare in this country has deteriorated dramatically - I strongly advise seeking treatment at any alternative surgery, as this one will only bring you profound disappointment and frustration.

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DD

Danielle D. Google one year ago

Rating

Bad!

Worst medical experience ever for my sick daughter

Completely unacceptable experience trying to get medical help for my sick child. Not only was I unable to secure a timely doctor's appointment, but we were relegated to seeing a nurse instead. My daughter was so ill that she vomited throughout the examination room, yet the nurse provided no medication and seemed completely incompetent. This practice, which I previously trusted, has dramatically declined in quality and professionalism. I'm thoroughly disappointed and frustrated with the care we received.

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SK

Sławomir K. Google one year ago

Rating

Excellent!

Lifesaver Julie and Team Saved My Medications

Incredible support during a critical time. I'm deeply grateful to Julie and the rest of the team who assisted me in getting my medications organized. Their help meant a lot to me.

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RC

Ravjot C. Google one year ago

Rating

Excellent!

Sunny rocks at dental checkups

Sunny provided an excellent examination and was incredibly supportive throughout the process.

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NS

Neha S. Google one year ago

Rating

Excellent!

Great medical care from dedicated team

For over ten years, my family and I have been patients at this medical practice. The entire team, from physicians to pharmacists, consistently demonstrates exceptional professionalism and compassion. They are incredibly responsive to scheduling needs, accommodating appointments based on the urgency and nature of our health concerns. I want to extend special gratitude to Sunny and Dr. Wafi, who have been consistently supportive and empathetic towards my family's healthcare requirements, whether it involves medication management or urgent referrals. My satisfaction with this surgery cannot be overstated, and I wholeheartedly recommend their services to others.

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SC

Sonu C. Google one year ago

Rating

Excellent!

Compassionate nurse provides exceptional and caring support

Kiran Kahlon, I am incredibly grateful for the exceptional care you provided. You are truly an outstanding nurse, and I sincerely hope that everyone can experience the same level of compassionate treatment from a professional like you.

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KH

Kristy H. Google one year ago

Rating

Excellent!

Friendly service with a smile from funmailayo

I was promptly assisted by a delightful staff member who brightened my day with her warm demeanor. Funmailayo Dada provided exceptional service with a friendly approach.

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SS

Shano S. Google one year ago

Rating

Excellent!

Kiran made my medical visit truly pleasant

I was assisted by Kiran Kahlon during my visit today. She was absolutely delightful and compassionate.

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BG

Bhaswati G. Google one year ago

Rating

Bad!

Worst medical experience ever with discriminatory treatment

This is undoubtedly the most horrific healthcare experience I've ever encountered, marked by persistent discrimination. Throughout my interactions, I've been consistently shuffled to clinicians instead of doctors who treat me like a pariah. I've been battling flu for over a week now. When I consulted clinician Clare Stockholm, she merely glanced at me and suggested I visit a pharmacy for antibiotics. I came seeking medical examination, yet not only was I not seen by a physician, I was actually advised against returning - which is completely unacceptable. This situation has profoundly damaged my mental health. Healthcare providers are meant to care for patients, not marginalize them. Seven days into this relentless suffering, I'm incapacitated and unable to fulfill my parental responsibilities. Consuming 3-4 grams of paracetamol and 1 gram of ibuprofen daily has only exacerbated my condition. The pain fluctuates and resurfaces. My upper respiratory tract is congested, accompanied by body aches, headaches, and nausea. I'm bewildered why they refuse to schedule a doctor's appointment, especially after being informed this illness has persisted beyond five days. The only period I felt genuinely prioritized was during my pregnancy. I'm utterly shocked and devastated by this treatment. I was essentially dismissed, made to feel undeserving of medical attention. I desperately want to recover and resume my daily responsibilities. As a responsible taxpayer and citizen, am I not entitled to basic medical care and professional medical consultation?

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VB

Valentina B. Google one year ago

Rating

Excellent!

Fantastic dental care with helpful maria

The staff at this clinic were exceptional. Maria, in particular, was welcoming, attentive to my inquiries, and provided helpful guidance throughout my visit.

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MS

Mina S. Google one year ago

Rating

Excellent!

Exceptional guidance from a true professional

Maria's consultation was exceptional, and I couldn't be more pleased with the entire experience.

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MN

Mumtaz N. Google one year ago

Rating

Excellent!

Compassionate care from an understanding physician

Compassionate and caring physician with a gentle bedside manner.

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PB

Pratham B. Google one year ago

Rating

Excellent!

Exceptional nurse who truly cares about patients

During my recent consultation with nurse Bozena Maria, I was once again impressed by her exceptional qualities. Her professionalism, composure, helpfulness, and genuine kindness truly stand out. She carefully listened to my concerns and addressed them effectively. This isn't a one-time occurrence - every interaction I've had with her has been equally positive. She consistently leaves me feeling satisfied and well-cared for. Truly, she's an outstanding healthcare professional who is a real treasure 💎.

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KA

Kiran A. Google one year ago

Rating

Bad!

Terrible service ruins medical experience for my daughter

The most horrendous surgical experience imaginable. My daughter underwent a blood test and was merely 2 minutes behind schedule, resulting in her appointment being completely canceled. It's absurd how patients can wait over 30 minutes without any consequence, but a mere 2-minute delay gets punished so harshly. This is an absolute disgrace - they terminated her appointment over such a trivial delay. Shame on their inflexibility and lack of understanding.

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ND

Newton D. Google one year ago

Rating

Excellent!

Great service from a friendly professional

Arrived precisely when anticipated, appreciative of Judith's assistance.

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AK

Ana K. Google one year ago

Rating

Excellent!

Compassionate caregiver makes all the difference

Maria possesses an incredibly warm and inviting demeanor! She has been caring for my mother recently, and notwithstanding the communication challenges, she has truly exceeded expectations in making my mum feel at ease and thoroughly addressing all of her needs. Our deepest gratitude to Maria for her exceptional care! 🤍

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TK

Tony K. Google one year ago

Rating

Excellent!

Compassionate care that exceeded my expectations

Exceptional customer support and detailed guidance. The staff demonstrated remarkable empathy and genuine compassion throughout our interaction.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 01895 442026
  • The Medical Centre 6 The Green West Drayton Middlesex UB7 7PJ

Patient Experience Summary

Patient feedback reflects a predominantly positive experience across most service areas, with particular strength in clinical care quality and professional communication. Patients consistently report compassionate and attentive care from nursing and medical staff, with many noting thorough explanations of procedures and treatment options that helped them feel heard and supported. Appointment booking and scheduling responsiveness are highlighted as strengths, with several patients appreciating flexible consultation options including telephone appointments and prompt access to urgent care. Reception experiences are generally described as welcoming and efficient.

However, some patients have experienced significant challenges with appointment access and care consistency. Concerns include difficulties securing timely doctor appointments, appointment cancellations, and instances where patients felt redirected to alternative providers rather than receiving comprehensive medical examination. A small number of reviews describe care quality inconsistencies and staffing-related issues that impacted their experience negatively.

Overall, the practice demonstrates strong capability in delivering compassionate, professional care with good communication and responsiveness to patient needs, though some operational challenges around appointment availability and care consistency warrant attention.

Appointment

72.30 %
Great

Reception

81.20 %
Great

Cleanliness

75.00 %
Great

Care

82.15 %
Great

Respect

80.85 %
Great

Seen on time

71.50 %
Great
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