Patient Experience Summary

Patient feedback reflects a predominantly positive experience across most service areas, with particular strength in clinical care quality and professional communication. Patients consistently report compassionate and attentive care from nursing and medical staff, with many noting thorough explanations of procedures and treatment options that helped them feel heard and supported. Appointment booking and scheduling responsiveness are highlighted as strengths, with several patients appreciating flexible consultation options including telephone appointments and prompt access to urgent care. Reception experiences are generally described as welcoming and efficient.

However, some patients have experienced significant challenges with appointment access and care consistency. Concerns include difficulties securing timely doctor appointments, appointment cancellations, and instances where patients felt redirected to alternative providers rather than receiving comprehensive medical examination. A small number of reviews describe care quality inconsistencies and staffing-related issues that impacted their experience negatively.

Overall, the practice demonstrates strong capability in delivering compassionate, professional care with good communication and responsiveness to patient needs, though some operational challenges around appointment availability and care consistency warrant attention.

Appointment

72.30 %
Great

Reception

81.20 %
Great

Cleanliness

75.00 %
Great

Care

82.15 %
Great

Respect

80.85 %
Great

Seen on time

71.50 %
Great

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SH

Saima H. Google one year ago

Rating

Excellent!

Painless pediatric blood draw with caring nurse

Judith demonstrated exceptional skill and warmth, ensuring my daughter's blood draw was completely painless and stress-free.

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MC

Martin C. Google one year ago

Rating

Excellent!

Exceptional care from a top-notch medical professional

I want to share my experience with Dr. Wafi. Throughout multiple consultations, I've consistently been impressed by his professionalism and approach. He has always been exceptionally thorough in addressing my medical concerns and provides clear, helpful guidance during diagnoses. Dr. Wafi represents the highest standard of medical care - he is truly a top-tier physician.

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OS

Oksana S. Google one year ago

Rating

Excellent!

Exceptional phlebotomy care with friendly and skilled team

I'm thoroughly delighted with the phlebotomy service and its exceptional professionals. The team is truly outstanding. My sincere appreciation! 😊

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SB

Sam B. Google one year ago

Rating

Excellent!

Exceptional service with a smile from maria

Maria was incredibly welcoming and took great care to offer additional details and helpful guidance beyond what was expected.

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VA

Vanita A. Google one year ago

Rating

Excellent!

Exceptional doctor with patience and compassionate care

I visited Dr. Dada at the medical practice, and despite the lengthy wait of nearly an hour, the experience was absolutely worthwhile! Her approach is remarkably professional and composed, taking the time to carefully understand our concerns and develop a thoughtful treatment strategy instead of hastily jumping to conclusions. Being particularly attentive to my elderly mother, who is 74, Dr. Dada demonstrated exceptional patience and care. I cannot recommend her services highly enough - she truly stands out as an outstanding healthcare professional!

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PS

Paul S. Google one year ago

Rating

Excellent!

Fantastic service with compassionate pediatric care

We couldn't be more impressed with this medical facility. During an unexpected need for a pediatric blood draw, we were promptly accommodated by Lesley, who was exceptional and saw us almost immediately.

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TH

Tony H. Google one year ago

Rating

Excellent!

Excellent service with knowledgeable and caring professional

My consultation was incredibly streamlined, and Lesley demonstrated extensive expertise, thoroughly explaining all the necessary procedures and equipment I would require. She was exceptionally polite, interactive, and considerate throughout our interaction.

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MM

Maaz M. Google one year ago

Rating

Great!

Wonderful care from compassionate nurse lesley

A delightful and smooth interaction overall. Everything went seamlessly and clearly, with no issues or confusion whatsoever. Nurse Lesley was exceptional.

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MA

M A. Google one year ago

Rating

Excellent!

Fast and friendly blood test experience

Got my blood drawn smoothly and efficiently. The staff was welcoming, appointments ran punctually, and the procedure was completely comfortable with minimal discomfort.

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CS

Claire S. Google one year ago

Rating

Excellent!

Warm service from a delightful professional

A delightful and welcoming female staff member who provided a warm and pleasant interaction.

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MD

Mary D. Google one year ago

Rating

Excellent!

Compassionate doctor who truly listens and explains

Absolutely exceptional consultation. Dr Wafi meticulously explained my test outcomes and thoroughly addressed all my inquiries regarding potential treatment options. I genuinely felt heard and understood throughout the entire interaction.

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AA

Ana A. Google one year ago

Rating

Excellent!

Exceptional service from a true professional

Maria provided exceptional service and was incredibly detail-oriented. She diligently ensured that every aspect of the process was handled with precision and care.

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LJ

Lincoln J. Google one year ago

Rating

Excellent!

Amazing nurse maria saves the day

Maria, the nurse, was absolutely wonderful - such a kind-hearted professional who went above and beyond by waiting past her usual hours when I was delayed for my appointment. Her warm demeanor and exceptional nursing skills made my visit truly pleasant. I'm truly grateful for her exceptional service! :)

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SM

Sukhpreet M. Google one year ago

Rating

Excellent!

Compassionate nurse maria made my medical journey better

Maria has consistently been a source of comfort during my medical experience, accompanying me both prior to and following my surgical procedure with exceptional care and familiarity.

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CT

Cleo T. Google one year ago

Rating

Excellent!

Compassionate and skilled healthcare professional makes visits easy

Every interaction with Maria has been exceptional! Whether administering vaccinations for my infant or conducting medical tests, she consistently goes above and beyond to minimize discomfort and ensure a positive experience. Her approach is both warm and highly skilled, delivering top-notch professional care with a personable touch.

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EC

Elvira C. Google one year ago

Rating

Excellent!

Compassionate doctor who truly cares for patients

Dr. Wafi is truly exceptional and stands out as an outstanding healthcare professional. His compassionate demeanor and warm approach immediately put both myself and my 12-year-old son at ease during our visit.

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JR

Janet R. 2 years ago

Rating

Poor!

  • Appointment

    Bad
  • Reception

    Great
  • Cleanliness

    Average
  • Care

    Bad
  • Respect

    Bad
  • Seen On Time

    Bad

TERRIBLE DECLINE & TREATMENT

At 65 & severe osteoporosis breaking my foot yet again and twisting my ankle in a bad fall outside while working I asked for a fit note. I was given an appointment which was cancelled then another which was changed to a telephone appointment with a visiting GP. He said they decided I could work so refused the note. I explained I could not walk to take my sold items to post or get around to work with the 'boot' on my broken foot & back pain (I also broke my coccyx. I also have spinal issues which were exacerbated in the fall.I was refused the note and physiotherapy arranged. My new GP sent me to A & E for the issues & I was told my spine disease had deteriorated with more damage.My new GP examined me & said 'clearly you can't work in this state' My care is now excellent & I am so happy I left this terrible GP.

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Practice Response Rate
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Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 01895 442026
  • The Medical Centre 6 The Green West Drayton Middlesex UB7 7PJ

Patient Experience Summary

Patient feedback reflects a predominantly positive experience across most service areas, with particular strength in clinical care quality and professional communication. Patients consistently report compassionate and attentive care from nursing and medical staff, with many noting thorough explanations of procedures and treatment options that helped them feel heard and supported. Appointment booking and scheduling responsiveness are highlighted as strengths, with several patients appreciating flexible consultation options including telephone appointments and prompt access to urgent care. Reception experiences are generally described as welcoming and efficient.

However, some patients have experienced significant challenges with appointment access and care consistency. Concerns include difficulties securing timely doctor appointments, appointment cancellations, and instances where patients felt redirected to alternative providers rather than receiving comprehensive medical examination. A small number of reviews describe care quality inconsistencies and staffing-related issues that impacted their experience negatively.

Overall, the practice demonstrates strong capability in delivering compassionate, professional care with good communication and responsiveness to patient needs, though some operational challenges around appointment availability and care consistency warrant attention.

Appointment

72.30 %
Great

Reception

81.20 %
Great

Cleanliness

75.00 %
Great

Care

82.15 %
Great

Respect

80.85 %
Great

Seen on time

71.50 %
Great
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