Patient feedback reflects a predominantly positive experience across most service areas, with particular strength in clinical care quality and professional communication. Patients consistently report compassionate and attentive care from nursing and medical staff, with many noting thorough explanations of procedures and treatment options that helped them feel heard and supported. Appointment booking and scheduling responsiveness are highlighted as strengths, with several patients appreciating flexible consultation options including telephone appointments and prompt access to urgent care. Reception experiences are generally described as welcoming and efficient.
However, some patients have experienced significant challenges with appointment access and care consistency. Concerns include difficulties securing timely doctor appointments, appointment cancellations, and instances where patients felt redirected to alternative providers rather than receiving comprehensive medical examination. A small number of reviews describe care quality inconsistencies and staffing-related issues that impacted their experience negatively.
Overall, the practice demonstrates strong capability in delivering compassionate, professional care with good communication and responsiveness to patient needs, though some operational challenges around appointment availability and care consistency warrant attention.
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Patient feedback reflects a predominantly positive experience across most service areas, with particular strength in clinical care quality and professional communication. Patients consistently report compassionate and attentive care from nursing and medical staff, with many noting thorough explanations of procedures and treatment options that helped them feel heard and supported. Appointment booking and scheduling responsiveness are highlighted as strengths, with several patients appreciating flexible consultation options including telephone appointments and prompt access to urgent care. Reception experiences are generally described as welcoming and efficient.
However, some patients have experienced significant challenges with appointment access and care consistency. Concerns include difficulties securing timely doctor appointments, appointment cancellations, and instances where patients felt redirected to alternative providers rather than receiving comprehensive medical examination. A small number of reviews describe care quality inconsistencies and staffing-related issues that impacted their experience negatively.
Overall, the practice demonstrates strong capability in delivering compassionate, professional care with good communication and responsiveness to patient needs, though some operational challenges around appointment availability and care consistency warrant attention.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Saima H.
one year ago
Excellent!
Painless pediatric blood draw with caring nurse
Judith demonstrated exceptional skill and warmth, ensuring my daughter's blood draw was completely painless and stress-free.
Martin C.
one year ago
Excellent!
Exceptional care from a top-notch medical professional
I want to share my experience with Dr. Wafi. Throughout multiple consultations, I've consistently been impressed by his professionalism and approach. He has always been exceptionally thorough in addressing my medical concerns and provides clear, helpful guidance during diagnoses. Dr. Wafi represents the highest standard of medical care - he is truly a top-tier physician.
Oksana S.
one year ago
Excellent!
Exceptional phlebotomy care with friendly and skilled team
I'm thoroughly delighted with the phlebotomy service and its exceptional professionals. The team is truly outstanding. My sincere appreciation! 😊
Sam B.
one year ago
Excellent!
Exceptional service with a smile from maria
Maria was incredibly welcoming and took great care to offer additional details and helpful guidance beyond what was expected.
Vanita A.
one year ago
Excellent!
Exceptional doctor with patience and compassionate care
I visited Dr. Dada at the medical practice, and despite the lengthy wait of nearly an hour, the experience was absolutely worthwhile! Her approach is remarkably professional and composed, taking the time to carefully understand our concerns and develop a thoughtful treatment strategy instead of hastily jumping to conclusions. Being particularly attentive to my elderly mother, who is 74, Dr. Dada demonstrated exceptional patience and care. I cannot recommend her services highly enough - she truly stands out as an outstanding healthcare professional!
Paul S.
one year ago
Excellent!
Fantastic service with compassionate pediatric care
We couldn't be more impressed with this medical facility. During an unexpected need for a pediatric blood draw, we were promptly accommodated by Lesley, who was exceptional and saw us almost immediately.
Tony H.
one year ago
Excellent!
Excellent service with knowledgeable and caring professional
My consultation was incredibly streamlined, and Lesley demonstrated extensive expertise, thoroughly explaining all the necessary procedures and equipment I would require. She was exceptionally polite, interactive, and considerate throughout our interaction.
Maaz M.
one year ago
Great!
Wonderful care from compassionate nurse lesley
A delightful and smooth interaction overall. Everything went seamlessly and clearly, with no issues or confusion whatsoever. Nurse Lesley was exceptional.
M A.
one year ago
Excellent!
Fast and friendly blood test experience
Got my blood drawn smoothly and efficiently. The staff was welcoming, appointments ran punctually, and the procedure was completely comfortable with minimal discomfort.
Claire S.
one year ago
Excellent!
Warm service from a delightful professional
A delightful and welcoming female staff member who provided a warm and pleasant interaction.
Mary D.
one year ago
Excellent!
Compassionate doctor who truly listens and explains
Absolutely exceptional consultation. Dr Wafi meticulously explained my test outcomes and thoroughly addressed all my inquiries regarding potential treatment options. I genuinely felt heard and understood throughout the entire interaction.
Ana A.
one year ago
Excellent!
Exceptional service from a true professional
Maria provided exceptional service and was incredibly detail-oriented. She diligently ensured that every aspect of the process was handled with precision and care.
Lincoln J.
one year ago
Excellent!
Amazing nurse maria saves the day
Maria, the nurse, was absolutely wonderful - such a kind-hearted professional who went above and beyond by waiting past her usual hours when I was delayed for my appointment. Her warm demeanor and exceptional nursing skills made my visit truly pleasant. I'm truly grateful for her exceptional service! :)
Sukhpreet M.
one year ago
Excellent!
Compassionate nurse maria made my medical journey better
Maria has consistently been a source of comfort during my medical experience, accompanying me both prior to and following my surgical procedure with exceptional care and familiarity.
Cleo T.
one year ago
Excellent!
Compassionate and skilled healthcare professional makes visits easy
Every interaction with Maria has been exceptional! Whether administering vaccinations for my infant or conducting medical tests, she consistently goes above and beyond to minimize discomfort and ensure a positive experience. Her approach is both warm and highly skilled, delivering top-notch professional care with a personable touch.
Elvira C.
one year ago
Excellent!
Compassionate doctor who truly cares for patients
Dr. Wafi is truly exceptional and stands out as an outstanding healthcare professional. His compassionate demeanor and warm approach immediately put both myself and my 12-year-old son at ease during our visit.
Janet R. 2 years ago
Poor!
Appointment
BadReception
GreatCleanliness
AverageCare
BadRespect
BadSeen On Time
BadTERRIBLE DECLINE & TREATMENT
At 65 & severe osteoporosis breaking my foot yet again and twisting my ankle in a bad fall outside while working I asked for a fit note. I was given an appointment which was cancelled then another which was changed to a telephone appointment with a visiting GP. He said they decided I could work so refused the note. I explained I could not walk to take my sold items to post or get around to work with the 'boot' on my broken foot & back pain (I also broke my coccyx. I also have spinal issues which were exacerbated in the fall.I was refused the note and physiotherapy arranged. My new GP sent me to A & E for the issues & I was told my spine disease had deteriorated with more damage.My new GP examined me & said 'clearly you can't work in this state' My care is now excellent & I am so happy I left this terrible GP.