The Mill Hill Surgery

Receptionists need to improve their courtesy

The reception team at this practice frequently displays an unwelcoming demeanor and falls short of expected professional courtesy standards. A receptionist role typically requires engaging with patients in a respectful and considerate manner, which appears to be an area where this practice could make improvements. This seems to be a widespread concern rather than an isolated incident, as others have reported similar experiences. Having been a patient here for several years, this pattern of interaction has been consistent throughout my time at the practice.

Impossible to book an appointment here

Disappointing experience with appointment availability at this practice. Would not recommend based on difficulty accessing care.

Friendly reception and attentive listening

The medical practice has a wonderful new clinician who is fast-working and understanding. The reception team provided a warm welcome. Overall, the entire practice team delivered great service.

Comfortable and painless blood draw experience

The healthcare professional put me at ease during my appointment and I experienced no discomfort during the procedure.

Friendly staff who listened to my concerns

Excellent medical and nursing staff.

Helpful support when medication went missing

Extremely useful when a significant supply of prescribed items could not be located.

Reception staff now genuinely helpful and courteous

The practice has undergone considerable positive changes in recent times. The front desk team demonstrate greater empathy, politeness and support, while the clinical staff deliver excellent care. The phlebotomist I encountered during my visit was particularly skilled and made a procedure I typically find challenging feel much more manageable. I would not have suggested this practice previously due to earlier difficulties, but the improved management and organisation now means I would confidently recommend it, as the overall patient experience has noticeably enhanced.

Easy to book and felt genuinely welcomed

Extremely straightforward and outstanding care. The clinical staff member was wonderfully approachable, compassionate and personable, and I would wholeheartedly endorse them. Much appreciated.

Friendly surgery with appointments when needed

Mill Hill Surgery demonstrates a welcoming and supportive approach to patient care. The practice staff are knowledgeable and competent, offering sound guidance and making appointments accessible when slots become available. I would encourage others to consider using their services.

Needle insertion was completely painless

A really positive experience. I was barely aware when the phlebotomist inserted the needle, and I didn't even realise that two vials of blood had been taken. Truly excellent.

Welcoming practice that listens to patients

I recently joined this practice and have found the team to be excellent. It's a warm and inviting medical centre with a friendly atmosphere. I've had appointments with several clinicians for various concerns and have been pleased with the standard of care provided throughout. I would suggest this surgery to anyone relocating to the area.

Reception ignored us when daughter needed urgent help

We attended an appointment at the practice regarding my daughter's health concerns. I explained to the clinician that she had been unwell for a period of time, presenting with elevated temperature. Following an examination, I was advised to contact reception to arrange a follow-up appointment. When we approached reception, we were informed that available slots were not until the following month. Given that my daughter remained quite poorly and was not eating well, I felt this timeframe was inadequate. We were disappointed with the response and felt the situation was not handled appropriately. Subsequently, we decided to seek care at the hospital emergency department instead. I found the overall experience frustrating and felt that the service did not meet our expectations. Additionally, I observed that reception staff appeared occupied with their own conversations rather than attending to patients. I was not satisfied with our visit and would suggest that others may wish to consider alternative healthcare providers.

Helpful support when you need it most

The practice consistently provides a positive experience, with the medical team demonstrating genuine effort to assist patients during challenging periods of health concerns.

Helpful reception staff made the difference

Excellent medical facility with a pleasant and supportive team.

Supportive care with helpful onward referrals

The healthcare professional provided excellent support and guidance, including organising blood tests at the practice and making appropriate referrals to specialist services, adjusting medications as required, and addressing other relevant health concerns.

Reception team listened and showed genuine care

The reception team are wonderful and demonstrated genuine helpfulness and understanding when assisting me with my concern.

Reception team made me feel welcome

The reception staff are truly wonderful and provide excellent service. The clinical team members are equally impressive. Overall, this is an outstanding general practice.

Felt heard and genuinely cared for

The doctor at this practice is excellent. They are very approachable and genuinely listens to patients with compassion and understanding. I felt considerably better simply from having the consultation, and the entire practice proved to be supportive and helpful. I'm very grateful to the doctor and their team.

Felt heard and well supported today

I attended an appointment this morning and felt very satisfied with the experience. The clinician was extremely helpful and supportive. I'm pleased to have access to such a capable healthcare professional at my practice.

Dismissed with wrong hayfever tablet advice

I was very disappointed with my recent appointment. I have been experiencing a persistent cough lasting several weeks along with throat discomfort and inflammation. The healthcare professional suggested I take allergy medication to address my symptoms. What frustrated me most was that I was asked to attend the practice in person solely to receive this recommendation, which could have been communicated through other means.