The Mill Hill Surgery

Professional team made me feel heard

Outstanding medical facility. The entire team demonstrates professionalism across all departments, including reception, clinical staff, administrative personnel, prescription services, nursing team, and all other employees. I would confidently suggest this practice to anyone seeking healthcare services.

Staff took time to explain everything clearly

The team demonstrated exceptional kindness and patience when assisting my father, who had language barriers. They maintained a high level of professionalism throughout the appointment and carefully explained each step of the process. They were attentive in addressing questions and maintained a friendly demeanor throughout. I was very satisfied with the care provided and would recommend this practice to others, as well as plan to use their services myself.

Reception team helped with red book update

The reception staff were extremely helpful when I required assistance with updating my child health record. They demonstrated politeness and made me feel welcomed throughout the interaction.

Friendly service despite the waiting time

Extremely supportive and approachable clinician who worked efficiently throughout the appointment. There was a moderate wait time before being seen.

Afternoon reception team sorted us out quickly

Hello to the team at this practice! I would like to express my gratitude to the afternoon reception staff and the clinician who provided guidance and care regarding my child's skin concern. The issue appears to have improved on its own, though we intend to attend the hospital referral appointment as a precaution. I am very satisfied with the practice and the support provided by all staff members. I was initially worried about managing this situation during afternoon hours, but the team handled everything excellently and went above and beyond for us. Thank you very much!

Long phone queues make booking difficult

I've been attempting to contact the surgery over the past couple of days. Each time I call, I find myself positioned fifth in the queue, and I've waited considerably longer than thirty minutes on hold without managing to speak to anyone about scheduling an appointment. This experience has been quite disappointing, as it would likely have been faster to visit in person instead. I had anticipated a more efficient service.

Reception team resolved urgent matter quickly

I would like to express my gratitude to the reception team for their excellent assistance today with my time-sensitive issue. Following their guidance, my matter was successfully addressed promptly, and I am truly appreciative of the support provided by everyone at the practice.

Rushed appointment left multiple issues unaddressed

I wanted to share some feedback that I hope might be helpful for future patients: The wait time for my appointment was quite lengthy, and once I was seen, the consultation felt rushed and concluded quite quickly to accommodate the next patient. When I had multiple concerns to address, this proved challenging. I was advised to schedule a follow-up appointment to discuss the remaining issues, which unfortunately meant another extended wait. I understand the practice is busy, but I felt I would benefit from a doctor who could take more time and allow me to discuss all my health concerns comprehensively during a single visit. Due to these circumstances, I made the difficult decision to register with a different practice. It's unfortunate because the reception staff were genuinely welcoming and the facilities were pleasant.

Staff made me feel genuinely listened to

The team demonstrated a welcoming, courteous, and well-organised approach.

Prompt and friendly appointment experience

As always, a very timely, welcoming and courteous consultation.

Felt supported through consistent follow-ups

My time at the practice was excellent. The level of care and attentiveness I received was outstanding. I benefited from comprehensive support and regular check-ins throughout my recovery period. Having access to that kind of dedicated care and attention was incredibly meaningful to me, as it helped me feel supported and less isolated. The compassionate approach I experienced made my journey back to health considerably smoother.

Practice encouraged me to stay active

Following the advice given by the team at my practice, I have been making an effort to stay active and get outdoors. The photograph shows me with my pet and friends participating in a local community running event. I take part by walking the route, which has been beneficial for my cardiovascular health, overall fitness, weight management, and helps manage my chronic condition.

Helpful reception staff made all the difference

This is an excellent medical practice in the local area, with outstanding clinical staff who are consistently available and supportive. The administrative team are equally impressive and provide wonderful assistance. I am very grateful for the comprehensive help and support received. I would happily recommend this surgery to anyone seeking healthcare services.

Persistent calling finally got me an appointment

I chose to register with this practice after noticing the positive feedback and appealing presentation compared to other local options. I recognise that securing appointments at medical practices has become increasingly challenging in recent times. Following several attempts to reach the surgery during morning hours, I was fortunately able to access an urgent appointment slot. The clinician I saw was exceptionally kind, supportive and encouraging throughout the consultation, and I'm very grateful for their assistance.

Reception staff showed genuine compassion and patience

I have been a patient at this surgery for a considerable time and would like to express my appreciation for how well the practice upholds its commitment to prioritising patient care. I am particularly grateful to the receptionist at the front desk, who is often the first point of contact for patients attending the surgery. This staff member consistently demonstrates compassion, attentiveness and patience when addressing patient concerns, which significantly improves the experience of visiting. I am also deeply thankful to the clinician who has provided me with substantial support and assistance. Beyond demonstrating clinical expertise, this healthcare professional has shown genuine care and consideration towards their patients. I was treated with great professionalism and can confirm that this clinician is patient, approachable and takes time to listen carefully to what patients have to say. I hold the service provided by this practice in high regard and am grateful for the quality of care I have received.

Staff made me feel genuinely welcome

The team here was absolutely wonderful!

Quick appointment booking and no waiting time

I had a really enjoyable visit. The team were extremely welcoming and supportive throughout. I've previously found booking appointments challenging and somewhat intimidating, but this time the process was straightforward and efficient. When I arrived, I was seen promptly without any delays.

Easy to book appointments with friendly staff

Excellent visit! The team consistently demonstrates helpfulness and warmth, and scheduling appointments is straightforward and convenient.

Long waits with concerns never properly addressed

I have been a patient at this surgery for many years, and while it was once a place I felt confident in, I have observed a significant decline in the quality of care over time. I feel that my health concerns are not given the attention they deserve, and I often sense that my worries are overlooked or minimised. I find myself repeating the same issues without making meaningful progress, which is deeply frustrating. Despite raising multiple concerns over an extended period, I feel they have not been properly addressed, and this has taken a considerable toll on my wellbeing. The lack of resolution has also affected my ability to manage other aspects of my life. I have been seeking help for over a year now, yet I continue to feel as though I am moving backwards rather than forwards, with little improvement in sight.

Staff were helpful and professional throughout

The staff members demonstrated a professional and helpful approach throughout my visit.