Moss Healthcare Kings Road Harrogate

Staff were helpful and attentive

The clinical staff were excellent.

Professional and friendly reception staff

I have consistently been treated with professionalism combined with a welcoming approach.

Early appointments fit around work well

Attending for routine annual checks at an early morning appointment time works well as it doesn't require taking time away from work. The healthcare professional conducting the appointment was highly efficient, friendly and maintained a professional manner throughout, which has been consistent with previous visits.

Felt relaxed and well cared for throughout

The nursing staff member was exceptionally kind and gentle, which helped me feel at ease during my visit.

Felt genuinely listened to and taken seriously

The healthcare provider demonstrated attentiveness to my concerns and ensured they were given proper consideration through a comprehensive examination of the issues raised.

Nurse appointment gave me real hope

There was a minor delay, but the clinical staff member provided excellent care. It was one of the most positive appointments I've experienced at this practice in quite some time! I had been considering switching to a different GP practice and felt this appointment was pivotal to making that decision. I have a follow-up appointment scheduled with another clinician that will ultimately determine my choice.

Long-term patient valued and treated kindly

I have been attending this practice for nearly six decades and have consistently received thoughtful and compassionate care from all members of the team, including reception staff, clinical nurses, and medical professionals. I remain fully committed to continuing my care here.

Long wait for face to face appointments

It takes quite a while to secure an in-person appointment with a doctor at this practice.

Always welcoming and caring during busy times

Wonderful visit as always at this practice :) Thank you for the attentive care provided during such a hectic period!

Website booking made things straightforward

The practice website was reasonably straightforward to navigate.

Receptionists provide calm and compassionate support

I have been a patient at this practice for many years. There is no surgery I would recommend more highly. Starting with the reception team, who form an essential part of the clinical support structure. Their calm, compassionate professional approach and assistance is invaluable, and should never be overlooked. The clinical staff are of the highest professional standards, with excellent skill, knowledge, and patient care. They have demonstrated remarkable dedication, particularly during challenging periods when they faced significant pressure and worked beyond normal capacity. I have great confidence and respect for all of them and am grateful for the care I have received.

Prompt and efficient appointment experience

Quick and well-organised today. Excellent.

Friendly reception made the visit straightforward

Consistently excellent care provided by this outstanding medical practice.

Efficient booking and quick appointment

Outstanding and well-organised care

Practice followed up when hospital didn't

This practice has been amazing. I had complications following pregnancy and the team chased up the hospital after I'd had a scan showing concerning results that hadn't been followed up on. They called immediately to pursue this. I then saw another clinician who was also wonderful and arranged a further scan as they felt the situation might have improved. They were correct. This clinician also provided tremendous support with my mental health during the postpartum period. Thank you so much, I really appreciate it.

Friendly staff made me feel welcome

The medical professionals, nursing team, and administrative staff consistently demonstrate friendliness and helpfulness.