Mosslands Medical Practice
Average! (82 reviews)
Average! (82 reviews)
Patient feedback reveals a mixed experience with significant challenges in accessing services alongside positive feedback about clinical care. Appointment booking remains a persistent concern, with patients reporting difficulty reaching the practice by telephone, limited availability, and complex online systems that have created frustration following recent changes. Prescription processing has also been problematic, with delays and system errors affecting patients requiring regular medication. Reception experience is inconsistent, with some patients praising helpfulness and courtesy whilst others describe staff as unwelcoming and dismissive. The practice consolidation has been noted as contributing to service decline in some areas.
Clinical and nursing staff generally receive strong recognition for professionalism, compassion, and attentiveness. Patients frequently highlight positive interactions with clinicians who demonstrate care, listen carefully, and provide reassurance. The triage system and multiple contact methods including telephone consultations and photo submission have been valued by those who have used them effectively. Communication during consultations is often described as thorough and supportive.
Systemic issues with online platforms, telephone access, and appointment scheduling appear to be the primary sources of dissatisfaction. Whilst the practice has made improvements since the pandemic period, further evolution of booking systems and prescription processes would address recurring concerns. Individual clinician performance varies, and consistency in service delivery across different team members remains an area for development.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reveals a mixed experience with significant challenges in accessing services alongside positive feedback about clinical care. Appointment booking remains a persistent concern, with patients reporting difficulty reaching the practice by telephone, limited availability, and complex online systems that have created frustration following recent changes. Prescription processing has also been problematic, with delays and system errors affecting patients requiring regular medication. Reception experience is inconsistent, with some patients praising helpfulness and courtesy whilst others describe staff as unwelcoming and dismissive. The practice consolidation has been noted as contributing to service decline in some areas.
Clinical and nursing staff generally receive strong recognition for professionalism, compassion, and attentiveness. Patients frequently highlight positive interactions with clinicians who demonstrate care, listen carefully, and provide reassurance. The triage system and multiple contact methods including telephone consultations and photo submission have been valued by those who have used them effectively. Communication during consultations is often described as thorough and supportive.
Systemic issues with online platforms, telephone access, and appointment scheduling appear to be the primary sources of dissatisfaction. Whilst the practice has made improvements since the pandemic period, further evolution of booking systems and prescription processes would address recurring concerns. Individual clinician performance varies, and consistency in service delivery across different team members remains an area for development.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Ellis P.
5 years ago
Bad!
Phone lines constantly busy and unreachable
The practice has been difficult to access. I have struggled to reach the surgery despite multiple attempts over consecutive days. When contact has been made, I found the reception experience to be unsatisfactory.
Nefisa G.
6 years ago
Excellent!
Staff were helpful with same-day appointment calls
To secure an appointment on the same day, you need to call during the early morning window of 8:00 to 8:15am. The team consistently demonstrates a willingness to assist with any concerns or enquiries you may have.