The Mullion & Constantine Group Practice
Poor! (2 reviews)
Poor! (2 reviews)
Patient reported extended waiting time on telephone queue despite being indicated as first in queue. Concern raised about access to telephone booking system and associated costs. Patient expressed frustration with service standards and consistency of experience during peak times.
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Patient reported extended waiting time on telephone queue despite being indicated as first in queue. Concern raised about access to telephone booking system and associated costs. Patient expressed frustration with service standards and consistency of experience during peak times.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Anonymouse 2 months ago
Excellent!
Appointment
AverageReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentExtremes in experience!
I am more than happy with the treatment I receive from Dr. Gurev Gurani (Spelling?) I have also had good treatment from Dr. Rachel Blackham. But I have had one very bad experience from a phone consultation with a Dr Emmanuel, (not listed as current at this surgery). On the basis of one phone conversation and never having met me this man decided I could be a drink driving risk and that he would consider reporting me as a risk to DVLC if I did not engage with an Alcohol Help Group! Had he listened to me carefully he would have learnt that I can stop drinking whenever I need to as I work offshore and therefore cannot drink every other month. I have since with the help of another Dr stopped the medication that through its effect on my libido was making me drink in the first place. So a very mixed experience with this Surgery.
Pietro P.
one year ago
Bad!
Long phone wait cost money to call in
I received a message this morning asking me to call the surgery. The automated system indicated I was first in the queue to wait, however I remained on hold for 25 minutes. This is particularly frustrating on Monday mornings, and the phone call cost me £7.50 on my landline. The charge is unacceptable, especially since my landline is bundled with my internet service. I find it hard to believe that being next in the queue should require such a lengthy wait. I feel the surgery's service standards are declining week after week.