The New City Medical Centre

Long waits and unhelpful appointments here

Appointments consistently run significantly behind schedule, with waits of 30-40 minutes beyond the booked time being typical. Previous practitioners did not provide the level of support needed and issues were not resolved effectively. More recent healthcare providers have been punctual and have addressed concerns successfully on the first visit. Despite receiving care for several months, access to specialist mental health support has remained unavailable. Overall experience has been disappointing.

Friendly reception made the visit smooth

Excellent experience, highly satisfied with the service provided.

Easy to book appointments through the app

The reception team are accommodating and I've consistently had no difficulty securing appointments, with typical waiting periods of just a few days. I appreciate the option to request a consultation through the NHS app, as this streamlines the appointment booking process and eliminates the need to make a phone call.

Approachable and genuinely willing to help

Excellent healthcare provider who demonstrated genuine care and a willingness to assist. The appointment was approachable and straightforward, making it easy to communicate openly.

Appointment easy to get, advice felt dismissive

I transferred to this medical practice and was able to secure an appointment, which felt positive and encouraging. Upon arrival, I outlined my health concern regarding my breathing pattern. The healthcare professional I consulted recommended a medication, suggesting it would be advantageous for my situation given my experience with discomfort. Being in my mid-20s, I found this recommendation to be rather off-putting. The experience was quite disappointing.

Helpful appointment that sorted multiple issues

My family's experience since joining the practice has been excellent. We met with a clinician today for a routine check and they were outstanding, going above and beyond to address several matters during the appointment.

Rude reception staff made me feel unwelcome

The reception staff were unhelpful and displayed poor communication skills. They appeared to struggle with basic interactions.

Polite staff made the visit pleasant

Excellent healthcare facility! The clinical team members are courteous and conduct themselves in a professional manner!

Couldn't get through on the phone

Not satisfactory.

Couldn't get through on the phone

The service fell short of expectations.

Receptionists gave helpful advice at booking

This practice has been excellent - the reception team are consistently helpful and considerate, and all clinical staff demonstrate genuine competence in their roles. The reception staff provide particularly valuable guidance, while the GP I saw proved to be exceptionally professional with a genuinely positive approach to patient care. They took time to explain matters thoroughly, balancing clinical detail with clarity so that I could fully understand. I couldn't have asked for a better experience.

Felt listened to and well supported

One of the clinicians at this practice is among the best I have encountered. The practice is fortunate to have such a capable member of staff. I appreciate the assistance provided.

Receptionists patient and genuinely easy to talk with

The reception team demonstrates considerable patience and understanding. The clinical staff are excellent and handle challenging situations with great care. One team member in particular stands out for their straightforward approach and approachable manner, making interactions easy and comfortable. I have been a patient at this practice for over five decades.

Referral delays left me waiting frustrated

I have found the service to be inadequate based on my experience. I have been waiting an extended period for a referral regarding significant neck discomfort. The practice cited reduced capacity as the reason for delays, though I question how long this situation will persist. Additionally, I have been waiting a considerable time for a medication adjustment to be processed, with a promised call from my clinician that never materialised. I am dissatisfied with the level of care and responsiveness I have received and am seeking alternative healthcare provision. I would not recommend this practice to others.

Reception staff made booking appointments straightforward

The clinical staff are polite and provide clear explanations if you have any questions about your care. The practitioners demonstrate patience when treating younger patients and provide appropriate treatment. The nursing team are also very courteous and supportive. The reception staff are similarly polite and helpful, making it straightforward to arrange appointments. The facility is well-designed for accessibility, featuring wheelchair and pushchair access, accessible toilets, ramps, lifts, and an accessible entrance. Overall, the service is good and would be recommended for anyone seeking a local GP practice.

Impossible to book an appointment here

Don't bother wasting your time attempting to secure an appointment at this practice—it's a frustrating experience.

Reception team made me feel heard and valued

The reception team is consistently pleasant and welcoming, and the clinical staff always ensure they have adequate time to hear your concerns and engage with you properly. I regularly suggest this practice to people I know. 👍

Long wait times for emergency morning calls

It's a good practice overall, but accessing emergency appointments during morning hours is quite challenging. The phone lines seem to be constantly engaged, and I spent considerable time attempting to get through without success.