The New Surgery

Exceptional healthcare with compassion and care

I am absolutely thrilled with the exceptional care and support provided by my GP practice. From the instant I enter, I feel genuinely valued and respected. Every member of the team, from front desk staff to medical professionals, consistently demonstrates extraordinary commitment to patient well-being with remarkable kindness, understanding, and expertise. The nursing staff are remarkably compassionate, displaying incredible patience and reassurance. They always dedicate ample time to carefully listening to patients' concerns without feeling rushed. Their empathetic and nurturing approach significantly enhances the healthcare experience, particularly during vulnerable moments. The physicians are equally impressive - highly knowledgeable, meticulously attentive, and comprehensive in their approach. What truly distinguishes them is their genuine commitment to listening. Rather than merely addressing surface-level symptoms, they invest time in understanding the complete health context, offering clear explanations and actively involving patients in treatment decisions. Such profound communication and empathy is genuinely exceptional. It's evident that every team member is passionately committed to delivering outstanding healthcare, which is reflected in every single interaction. I feel incredibly fortunate to be associated with such an extraordinary GP practice. My heartfelt gratitude goes out to the entire team - your dedicated efforts are truly remarkable and deeply appreciated!

Rude receptionist ruined my entire medical experience

Up until this point, my partner has encountered no problems with this medical practice. However, my interaction this morning was deeply unsatisfactory. I attempted to schedule a doctor's appointment and requested additional time, which is permitted according to their policy for multiple symptoms. I also needed to arrange a nurse appointment for an injection. The receptionist, Silvana, displayed shocking rudeness and unprofessional conduct. Rather than assisting me, she threatened to terminate the phone call. After rising early specifically to secure an appointment, being confronted with a potential call disconnection was completely unexpected. Had she ended the call, I would have been unable to schedule another appointment until Monday. Patients should never be subjected to such disrespectful treatment. People depend on this medical practice for their healthcare needs, and the attitude I encountered was entirely unacceptable. Reception staff represent the initial point of contact and must demonstrate politeness, professionalism, and support—not dismissiveness and hostility. This experience left me furious, exasperated, and seriously questioning the overall service quality. The medical practice must address this issue immediately, as no patient should ever be spoken to in such a manner.

Compassionate care that makes a real difference

Outstanding Medical Practice, Compassionate and Highly Effective! I consider myself fortunate to receive treatment at this medical center. Each physician demonstrates unwavering commitment, remarkable efficiency, and a genuine passion for delivering top-tier patient care. I want to especially recognize Dr. Anita, who consistently demonstrates extraordinary dedication during critical moments. Her empathy and professional approach are truly remarkable. Additionally, immense credit goes to Gilly, who manages the reception team with incredible skill and heart. Thanks to her leadership, the front desk staff consistently offer exceptional, personalized assistance and support. In an era when healthcare systems face significant challenges, this practice stands as a beacon of excellence. My deepest gratitude to the entire team for their outstanding service!

Excellent healthcare with friendly and professional staff

We've been extremely happy with our general practitioner since 2015. The medical team and entire staff demonstrate remarkable professionalism and work together seamlessly with exceptional coordination.

Fantastic service from a caring medical team

I consistently receive top-notch treatment from this medical practice and cannot speak more highly of them. Every staff member I've interacted with at the new facility has been incredibly supportive and kind.

Exceptional care from anna at the new surgery

I want to share my sincere gratitude for the exceptional care I received from Anna during my annual consultation at The New Surgery. From the moment we met, it was clear that she approaches her work with genuine enthusiasm and expertise. Her meticulous nature was evident in how carefully she took my blood pressure, ensuring precision, and her commitment to patient care was demonstrated by her proactive communication with the GP about potential medication adjustments. Anna strikes an impressive balance between professional competence and personal warmth, creating an environment where patients feel both respected and at ease. Her attentiveness and skill in establishing a comfortable rapport are truly commendable. She consistently demonstrates a comprehensive approach to her responsibilities, making the entire medical experience smooth and reassuring. I am truly thankful for her outstanding service. Warm regards Mohammed Mansour

Compassionate doctor delivers excellent personalized healthcare

I've been continually amazed by the exceptional level of care and dedication demonstrated by Dr Anita Ponnuthurai since joining the New Surgery. Her approach is truly commendable - she consistently offers insightful recommendations and referrals, and always takes the time to carefully listen to my health concerns. Much appreciation!

Frustrating healthcare system wastes my time

I'm not inclined to blame this particular surgical facility, but rather the broader healthcare infrastructure. The bureaucratic inefficiencies are frustrating - securing even a brief 5-minute consultation with a physician requires weeks of waiting, and these consultations are critical for making any meaningful medical progress. Take my recent experience: my general practitioner referred me to an ENT specialist who recommended an allergy test. Inexplicably, I must first schedule another appointment with my GP - a process that takes weeks - and only after an additional 'check' will they then arrange the allergy test. It would be far more logical for the specialist to directly schedule the test. This is just one illustration of the convoluted and inefficient processes that plague the system. What should be a straightforward medical procedure becomes an unnecessarily protracted multi-month ordeal. Overall, it's been a disappointing experience, though I suspect this is unfortunately typical of most general practice healthcare environments.

Compassionate care that exceeds all expectations

I count myself truly lucky to have been treated by Dr. Pickering with such remarkable expertise. There's a touch of sadness knowing I'll soon be leaving the service area. The nursing staff have been phenomenal, and the administrative personnel have unfailingly demonstrated professionalism, warmth, and flexibility during all our interactions. Although I haven't consulted the other physicians extensively, my overall experience with this medical practice has been exceptionally impressive, and I would absolutely endorse it without reservation.

Exceptional care for an elderly patient's healthcare needs

Throughout my long life, I've experienced medical care at numerous healthcare facilities. However, since joining the New Surgery around a decade and a half ago, I can confidently say they stand out as the most welcoming and competent practice I've encountered. Their approach combines genuine warmth with exceptional professionalism. Absolutely deserving of the highest rating!

Compassionate care at its finest

Excellent experience. Truly appreciative of the doctors, nursing team, and entire personnel at this healthcare facility.

Fantastic medical care with friendly and professional staff

This medical facility is truly exceptional. Every member of the team, starting from the front desk personnel to the physicians, is outstanding. A special mention goes to Dr. Pickering and Nurse Thembi. K

Compassionate nurse turned my fear into comfort

Mrs. Xaba, the nurse, was truly outstanding. Despite my intense fear of injections, she navigated the situation with incredible skill. I was trembling and feeling so sick that I nearly backed out of the procedure. Her compassionate and gentle demeanor completely put me at ease, transforming what could have been a traumatic experience into something surprisingly positive. She is an absolute professional who excels in her role.

Life-changing surgery with compassionate medical team

Absolutely outstanding medical procedure from start to finish, with incredibly skilled, compassionate, and attentive medical professionals. The entire team, including the telephone staff, was remarkably supportive and helpful. Truly exceptional.

Friendly clinic with caring staff and great service

New Surgery in Acton stands out as a top-notch medical facility - the entire staff radiates helpfulness and courtesy. Recently hired personnel echo my sentiments about the wonderful team and their welcoming demeanor. The general practitioners are exceptional at addressing patient questions, ensuring you feel completely confident about the care and attention you'll receive regarding your medical needs.

Exceptional healthcare with a compassionate doctor

Dr. Pickering stands out as arguably the top healthcare provider in this region, offering exceptional compassion and support to patients.

Exceptional care and compassionate medical professionals

Dr. Seth and his staff demonstrated exceptional dedication to delivering prompt and suitable medical attention. The medical facility is immaculate, serene, and the personnel are consistently accommodating and supportive.

Skilled doctors but frustrating front desk experience

The medical professionals at this facility are top-notch across the board. Nevertheless, the front desk staff's performance varies significantly. Certain receptionists appear detached from patient concerns, frequently causing delays by focusing on administrative duties during precious consultation slots that could easily be managed through alternative communication channels. A refinement of their operational approach would be most welcome.

Compassionate service that truly understands individual needs

Honestly, I regret not signing up earlier! The facility has been incredibly welcoming for both myself and my service dog, with compassionate and talented personnel. I recall my initial registration, which involved submitting some documents, during a particularly challenging period when my verbal tics from Tourette's syndrome were particularly pronounced. Suleman at the reception was remarkably understanding and sensitive. He deliberately went above and beyond to make me feel at ease, helping me overcome my embarrassment. His supportive approach actually helped me relax, and consequently, my tics subsided. As an added bonus, my service dogs absolutely adore the staff - and that speaks volumes about the environment here!

Exceptional doctor transforms elderly care experience

Dr. Pickering and this medical practice are truly exceptional! I've never encountered a GP surgery that offers such incredible care as this one. After registering my grandmother here, I am absolutely thrilled with the outstanding service they've delivered. They have been incredibly thoughtful and attentive in addressing her specific needs. Given my grandmother's limited mobility, Dr. Pickering has personally conducted home visits to assess her medical requirements. The doctor is remarkably professional, dedicated, compassionate, and supportive. I am genuinely amazed by the level of service provided - so much so that I'm seriously considering switching my own medical registration to this practice. The reception staff are equally impressive. Every single team member demonstrates remarkable commitment and diligence. I cannot express enough gratitude for your continuous dedication and outstanding support. Thank you, Rahima